1. Introduction

With this feature, you can view data related to the day, including the number of new sessions today, the number of sessions in process, the number of online customer service, and you can also view the session volume trends over the time period you set.

2. Instruction

2.1 View the day’s service data

You can view the number of new sessions, the number of sessions in process, and the number of online customer service for the day.

2.2 View the trend

You can view session volume trends for the time period you set, and you can also choose to view trends by hour or day.

Note: To view hourly data, the set date range cannot exceed seven days.

3. Frequently Asked Questions

1） Q：When was the “Today’s new session count” data updated?

A：This data is updated on an hourly basis. Session volume trends also update the data hourly.