Changelog-2025.08.31

1. New Integration: WeCom Channel

WeCom is now available as an integrated channel in SaleSmartly. It offers the same functionality as the SaaS version of WeCom, allowing you to receive and reply to private messages and group chats directly from SaleSmartly. Additional features include automation, AI bots (not available in groups), contact sync, notes, and device ID management.

 

Use Case: If your business uses multiple WeCom accounts for customer communication, connecting them to SaleSmartly lets you manage everything in one place. Your team won’t need to switch between different WeCom accounts. All messages, automated replies, and AI tools can be handled within SaleSmartly, making cross-team and multi-location collaboration smoother.

Follow the system prompts to complete the integration process and fill in the required information

 

Successfully integrated WeCom

 

 

2. OCR Text Extraction from Images

You can now extract text directly from images in chats. Click the "Text Extraction" button on any image to recognize text and copy it with one click. This also works in [Session Management] and [Customer List] for images from past chats. OCR usage can be monitored and topped up under [App Store] > [SaleSmartly AI Tools].

 

Use Case: Support teams often receive screenshots or photos of documents from customers. Instead of manually typing out order numbers, addresses, or problem details, use OCR to instantly extract text and paste it into your system or share it with teammates. This reduces errors and speeds up processing.

Click Text Extraction to copy with one click

 

View OCR usage and quota

 

 

3. Session Assignment Now Respects Group-Based Permissions

Under [Team] > [Role Management], you can now restrict session assignment to members within the same group. This prevents customers from being accidentally assigned to agents in other groups, helping teams collaborate within clear boundaries.

 

Use Case: If your support team is divided by region or product line, this feature ensures that customers are only assigned to agents within the relevant group. For example, Group A agents will only handle Group A customers, avoiding cross-group confusion and improving efficiency.

Edit role permissions

 

In live chat, reassign customers to other members in the same group

 

In Customer List, reassign customers to other members

 

In Session Management, reassign customers to other members

 

 

4. Custom Domains for Chat Plugin Links

Chat plugin links can now use custom domains (e.g., www.yourbrand.com). This strengthens brand identity and reduces the risk of links being blocked. New plugins must have a domain configured, while existing plugins will continue to work with their default links.

 

Use Case: Using a custom domain makes your chat links more trustworthy and recognizable to customers. It also helps avoid access issues caused by filters or firewalls that might block default domains. Perfect for use in ads, websites, or official communications.

New plugins must be configured with a domain before use

 

Existing links retain the default domain and remain accessible

 

Enter your custom domain

 

 

5. Telegram Bot Welcome Message Parameter

When adding a Telegram Bot to your chat plugin, you can now set a custom welcome message. Customers will see this message as soon as they open the chat, helping to guide the conversation from the start.

 

Use Case: Use this to prompt users to describe their question or issue right away. This enhances the customer experience and enables your team to gather the necessary context more quickly, thereby reducing back-and-forth communication.

After setting the parameter, customers will receive the preset message when chatting with the bot

 

 

6. Improved Translation Feature in Chat

The translation feature in the chat module has been redesigned for a cleaner interface. The translation bar has been removed, and settings are now accessible via the [Settings] icon. You can enable one-way translation (only translate your messages or the customer’s), and settings are saved per conversation. A new preview option lets you check translations before sending.

 

Use Case: When helping customers in different languages, you can now choose to translate only one side of the conversation to reduce clutter. The preview function helps avoid mistranslations, and you can switch translation languages on the fly for better accuracy.

Click the Translate button to enable translation

 

Open translation settings and switch languages

 

Flexibly choose the translation scope

 

Open Translation Preview, check translation results, and choose to send original/translated text

 

 

7. Batch Import and Update for Customer Lists

The customer import feature now supports updates. You can export up to 10,000 customer records at once, make changes in the spreadsheet, and then re-upload to update fields like notes, remark names, phone numbers (excluding WhatsApp channels), and emails (excluding Email channel). You can also add or overwrite tags in bulk.

 

Use Case: If you maintain customer data in another system, you can now easily sync changes to SaleSmartly without editing each record individually. Export, update, and re-upload. It’s that simple.

Bulk export customer information for updates

 

Modify customer information in the exported sheet

 

Re-import to update customer information in bulk

 

The system detects updated customer information

 

Add or overwrite tags for multiple customers at once

 

 

8. Batch Upload for Broadcast and Automation Media

You can now upload multiple files at once to the media library for use in broadcast messages or automation workflows. Each batch can include up to 20 files of the same type (images, videos, etc.).

 

Use Case: Save time when preparing marketing campaigns or setting up automations by uploading several images or videos in one go instead of one by one.

Bulk upload materials for message broadcast

 

Bulk upload materials for automation workflows

 

 

9. AI Robots for WeCom Groups

WeCom groups now support AI bots. When someone @mentions the bot, it will respond regardless of whether text is included. You can create and customize AI bots under [Robot] > [AI Robot].

 

Use Case: Use AI bots to automatically answer common questions in group chats, like pricing or return policies. You can use pre-built agents or train your own based on your documentation, giving customers instant answers and reducing the load on human agents.

Configure an AI bot for WeCom to enable AI responses

 

In live chat, mention @AI Bot in WeCom groups for instant replies

 

 

10. Video Support in WeCom Chats

You can now send videos through WeCom via SaleSmartly. Videos up to 60MB in size (mp4, avi, mov, or webm format) can be uploaded to the media library and used in templates, broadcasts, or automations. Sent videos are visible in the chat history.

 

Use Case: Send product demo videos to show customers how something works, either manually or through automation. Video can also make marketing messages more engaging.

Send videos in live chat

 

Select a video script reply

 

Upload videos to the material library

 

Broadcast videos via WeCom mass messaging

 

Automate video sending in the WeCom channel

 

 

11. Link Previews in Chats

When a link is shared in chat, the system now automatically displays a preview card showing the title and description from the page’s OG metadata or HTML.

 

Use Case: Agents can quickly understand what a link contains without clicking through, saving time and reducing security risks.

Link preview