Changelog-2026.1

1. AI Smart Reply is Here: Faster Customer Responses Than Ever

A new Smart Reply feature is now available in online chats. From the conversation window, you can activate the AI bot linked to the corresponding social media account. Based on customers’ unanswered messages, the AI intelligently generates suggested replies and fills them into the input box with one click.

You can also use Smart Reply on a specific individual message, with no manual copying or pasting required. Accounts that have not yet configured an AI bot will receive clear setup guidance to help complete the configuration quickly.

Why it matters:

During peak inquiry periods, customer service agents often need to quickly understand context and craft responses. With a single click on Smart Reply, AI generates an appropriate response based on the latest unanswered messages. Agents simply review and send, significantly reducing thinking and typing time. This is especially helpful for new agents or teams managing multiple accounts, lowering the response barrier and ensuring more consistent and efficient customer support.

Call Smart Reply

AI Smart Reply generating

Smart reply generated

Smart Replying to a specific message

2. TikTok Business Account High-Intent Comments: Identify Opportunities at a Glance

SaleSmartly now supports syncing and displaying TikTok’s official High Intent Comment labels for TikTok Business Accounts. Comments with clear purchase intent are highlighted, helping teams quickly identify interactions with higher conversion potential.

Why this matters
When video comment volumes increase rapidly, manually assessing each comment is time consuming and easy to miss. High intent comment labels allow customer service and operations teams to immediately identify potential customers and prioritize the conversations most likely to convert, making comment management far more efficient.

Identify high intent comments on TikTok Business Accounts at a glance

3. Zalo Payment Message Compatibility: No More Gaps in Communication

SaleSmartly now supports payment card messages on the Zalo channel. When a customer initiates a payment within a Zalo conversation, agents will see a clear payment card prompt and can view the details in the official Zalo app.

Why this matters
When communicating and closing deals via Zalo, agents can see payment notifications directly in the chat interface after a customer completes payment on Zalo. This prevents missing critical information due to message type incompatibility.

Zalo payment message compatibility

4. Messenger Notification Template Optimization: Bulk Sending Just Got Easier

The creation process for Messenger notification templates has been further simplified. Language options and button field displays have been optimized, and a new quick entry has been added when selecting templates for broadcasts.

When sending Messenger broadcast messages, click Choose a Template and then New Template to jump directly to the template creation page, improving setup efficiency.

Why this matters
When businesses need to send notifications to users in bulk, there is no need to leave the workflow to create templates separately. The optimized process helps teams build Messenger compliant notification templates faster and more accurately, making large scale customer outreach easier and more efficient.

Optimized button field display

Create New Template shortcut in the broadcast template selection list

When the system language is English,

notification templates are labeled as Utility Messages

5. Live Chat, Completely Revamped

We’ve delivered a full visual and functional upgrade to our live chat experience!

-More modern interface: A brand-new UI with a cleaner, more polished look.

-Smoother interactions: Faster conversation loading and optimized interaction logic.

-More flexible configuration: Rich customization options to create a chat window that truly reflects your brand.

-New Dark Mode: Light and dark themes available, switch anytime based on your environment or preference.

-Draggable chat modules: Freely move the chat window to create the most comfortable workspace.

-Customizable customer info layout: Drag and reorder customer information fields to build the most efficient, personalized view.

💡 Want to explore more configuration options? Visit our Help Center on the official website for detailed documentation.

Brand-new UI, a more modern look

Light & dark modes, one-click switching

Freely draggable chat modules

Fully customizable customer information layout

How to use: On the legacy page, click “Switch to the New Version” to access the all-new chat interface.

6. Improved Routing Link Compatibility

Upgraded routing link algorithm: Routing links now support detection of abnormal social media accounts.

Previously, routing links could include deleted or invalid accounts in their calculations. We’ve now optimized the algorithm to automatically exclude invalid data, making conversion metrics far more accurate.

We’ve also added an “Invalid Account Alert” feature. Go to [Marketing] ➔ [Diversion Link] ➔ [Diversion Object] to instantly view social media accounts that are banned, invalid, disabled, or deleted.

Why this matters
Before major promotions or ad launches, quickly identify and replace problematic accounts to prevent failed redirects. For teams managing a large number of accounts, there’s no need to test them one by one. This feature helps you precisely locate “zombie accounts,” keeping your routing pool healthy and effective at all times.

7. WhatsApp API Now Supports Flows

SaleSmartly now integrates WhatsApp Flows, delivering a fully native, interactive customer experience.

-One-click backend sync: Easily sync Flows created in the WhatsApp Manager.

-Send directly in live chat: Agents can send Flows directly within the 24-hour conversation window, guiding customers to complete key actions in real time. After sending, the Flow’s completion status is visible at a glance.

Why this matters
Customers no longer need to leave WhatsApp to fill out web forms. Forms can pop up directly within the chat to collect leads or feedback, significantly boosting conversion rates. Once a Flow is completed, the data can automatically trigger follow-up system actions, enabling fully automated workflows from inquiry to registration.

Flow Sync Steps

8. SaleSmartly's Built-in Promotion & Commission

The promotion and commission feature is now fully embedded within the SaleSmartly system—no need to jump to external links. Users can conveniently view referral records, commission rates, and payout details in real time, all from one place.

9. TikTok Personal Accounts Now Support Group Chats

We’ve further enhanced messaging capabilities for TikTok personal accounts, enabling deeper community management and richer multimedia interactions.

Key features include:

Full Group Chat Compatibility:
Both the customer list and live chat now support synchronized group chats. You can fetch up to 20 recent group conversations, view detailed member lists (avatar, display name, TikTok username), manually refresh the list, and search for members by name.
(Currently supports text and emoji messages, covering essential community maintenance needs.)

Bulk Messaging for Group Chats:
The group filter now supports the TikTok App channel, making it easier to operate on specific accounts. The system allows bulk message sending directly to TikTok group chats.

Why this matters
Sellers no longer need to frequently switch between the TikTok app. They can manage TikTok fan groups, reply to inquiries in real time, and broadcast promotional updates directly within SaleSmartly, achieving efficient, centralized management of group chats across multiple accounts.

Group Chat Filter

Bulk Messaging to Group Chats

10. WeCom Now Supports Precise Message Quoting

We’ve optimized interaction capabilities for the WeCom channel to enable more accurate and contextual replies.

Highlights:

All Message Types Supported:
When sending messages in the system, you can now quote text, images, videos, audio, files, and @ mentions. This applies to human agents, automation workflows, bot replies, and messages synced from other platforms.

True Native Quoting:
All quoted messages use a “true quote” mechanism, ensuring the display in the WeCom client is fully consistent with native WeCom behavior.

Why this matters
When customers send multiple messages or images in quick succession within a group chat, agents can quote and respond to a specific message, reducing confusion and improving communication clarity.

Quote Your Own Messages

Messages from visitors (including “@ mentions” and “audio”) can be quoted.

11. Automate Actions When New Members Join Your Telegram Groups

Now, when a new member joins a Telegram group managed by your Bot, an automation workflow can be triggered instantly to send welcome messages, share group rules, or assign tags automatically.

Why This Matters
• Save time on manual follow-ups and increase community engagement efficiency.
• Provide every new member with immediate, professional guidance.
• Automate initial tagging to segment audiences from the moment they join.

Note: You can also add a “delayed send” to make welcome messages feel more natural and less automated.

Automation: “When User Joins Group”

12. Define Precise Data Access with Granular Permissions

In Team Management → Role Management, a new “Data View Scope” dropdown lets you assign different visibility levels: View All Data, View Subgroup Data, or View Own Data Only.

Why This Matters
• Protect sensitive data by applying the principle of least privilege.
• Keep team leads focused on their own groups without access to company-wide information.
• Allow admins to maintain full oversight with one click.

Note: The interface dynamically filters lists based on the selected scope—no manual view switching required.

Team Management Preview

13. Sync Complete Customer Profiles via Enhanced API

Our “Update Customer Profile” API endpoints now fully support text, dropdowns, multiple choice, number, date, and all other custom field types.

Why This Matters
• Seamlessly sync complex customer data from external CRM or e‑commerce platforms.
• Build richer, more actionable customer profiles.
• Enable truly personalized marketing and service delivery.

Hint: Date fields are automatically formatted to prevent sync errors due to mismatched formats.