{"data":{"id":"783720","string_id":"E44JuUJ9","status":"1","parent_id":"783634","slug":"E44JuUJ9","order":"0","name":"Scene Tutorial","type":"1","cover":"","cover_alt":"","desc":"","website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","author":"","published_time":"1778062741","add_time":"1778062741","update_time":"1778123129","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","tags":[],"parent_name":"NChannel Integration","parent_type":"1","parent_slug":"DU5F78xE","child":[{"id":"783721","string_id":"HmJql1dW","status":"1","parent_id":"783720","slug":"HmJql1dW","order":"0","name":"Why WhatsApp API Accounts Get Banned: Key Reasons & How to Avoid Them","type":"2","cover":"","cover_alt":"","desc":"","website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1778062741","add_time":"1778062741","update_time":"1778123129","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"783721\", \"783720\", \"783710\", \"783634\"]","content":{"content_id":"783721","content":"

1. Introduction<\/span><\/h2>\n
This article mainly introduces why WhatsApp API accounts are banned, helping you carry out subsequent marketing and other actions better.<\/span><\/p>\n
\n
SaleSmartly will not be held responsible if the business account or phone number is blocked during your use due to sending illegal messages.<\/strong><\/span><\/p>\n<\/blockquote>\n
<\/p>\n
2. <\/span>Top Reasons for WhatsApp API Account Bans<\/h2>\n
\n
The following will introduce the most common reasons for banning.<\/span><\/p>\n<\/blockquote>\n
2.1.<\/span> Multiple reports in a short period<\/span><\/h3>\n
In addition to automatic detection by the system, another indicator that determines whether to block you is likely to be reported by your contacts. If you keep sending messages that others don't want to receive or see, it will greatly increase the chances of your contacts reporting you. WhatsApp will use AI technology and user-reported data to detect and disable accounts that send automatic messages, automatically create accounts or groups without authorization.<\/span><\/p>\n
There are many reasons for being reported, such as: the message\/template you sent made the other party feel that you were harassing them, or you sent too many messages in a short period, etc. In short, one of the reasons why your account was banned is: it was reported by many people in a short time.<\/span><\/p>\n
<\/p>\n
2.2. <\/span>Using copyrighted or duplicate images<\/h3>\n
Please be careful not to upload infringing images, otherwise, there will be a risk of your account being blocked. Please do not set the same avatar for accounts in batches, as this will also cause suspicion of being detected.<\/span><\/p>\n
<\/p>\n
2.3.<\/span> Mass messaging or automation abuse<\/span><\/h3>\n
Another landmine is sending messages automatically or in large quantities in a short period. Using third-party software to automatically send a large number of messages can easily be detected by the system, so be sure to avoid doing this. Do not try to use WhatsApp to send a large number of messages, automatic messages, or automatic calls. Do not manually send the same promotional message to different contacts. If your account is blocked, it will be \"more haste, less speed.\"<\/span><\/p>\n
<\/p>\n
2.4.<\/span> Messages containing obvious advertising<\/span><\/h3>\n
One of the easiest landmines to step on is trying to send messages that contain advertising. Merchants will inevitably want to sell advertisements directly, print out the information they want to promote, and send it to customers everywhere. However, if it contains too many links or the advertising message is too obvious, it will be easily caught by the system and blocked.<\/span><\/p>\n
<\/p>\n
2.5.<\/span> Violation of WhatsApp Terms of Service<\/span><\/h3>\n
Posting fake news, hate speech, engaging in illegal, threatening, intimidating, hateful and racial or ethnic discrimination behavior are all violations of WhatsApp's terms of service. If you want to know more about WhatsApp's terms of service, you can click here.<\/u><\/a><\/strong><\/span><\/p>\n
<\/p>\n
2.6. Long-term non-use or use of false information to register a Facebook account may result in the account being blocked<\/span><\/h3>\n
To prevent being blocked and unable to log in to Meta Business Manager, please follow the following suggestions when using Meta services:<\/span><\/p>\n
\n
\n
When registering a Facebook account, please upload a real profile picture and fill in as much of your personal information as possible.<\/span><\/p>\n<\/li>\n
\n
Keep logging into your Facebook account once a week and perform any operations on the page to maintain account activity.<\/span><\/p>\n<\/li>\n
\n
If you do not log in to your Facebook account for a long time, the system will consider it no longer in use and block it. Once blocked, it cannot be unblocked. Before your Facebook account is blocked, an email will be sent to the email address you provided when registering for the account. Once you receive a reminder email, please log in to your Facebook account as soon as possible and visit the page.<\/span><\/p>\n<\/li>\n
\n
Set up multiple administrators in Meta business settings to provide assistance when an account cannot log in. The path to add is Meta business settings-Users-Individual users, click Invite users on the right side of the page.<\/span><\/p>\n<\/li>\n<\/ul>\n
<\/p>\n
3. Prevention Tips<\/span><\/h2>\n
3.1. When sending group template<\/strong> messages, please ensure that the message complies with the WhatsApp Business Policy and Commercial Policy. If the template content is not compliant, it may also lead to account suspension during review.<\/span><\/p>\n
Additionally, the following industries are prohibited on this platform: real, virtual, or counterfeit currencies (e.g., ICOs, binary options), payday loans, wage advances, P2P loans, debt collection, and bail bonds.<\/span><\/p>\n
3.2. Before submitting the template, please try passive chatting<\/strong> for 3-5 days (i.e., the visitor actively sends messages to the WS account). Directly applying for the template or sending group messages may easily lead to the new account being blocked.<\/span><\/p>\n
3.3. Only send messages to users who have chosen to receive messages from you. Pay attention to the frequency of message sending<\/strong> and avoid sending too many messages to customers every day.<\/span><\/p>\n
3.4. Please do not upload infringing<\/strong> images, otherwise, there will be a risk of the account being blocked.<\/span><\/p>\n
3.5. Stop sending out hard-hitting promotional messages!<\/span><\/p>\n
There are many ways to promote your products. You don't have to directly take out the product or price tag to let customers pay. If you forcefully promote your products, it will easily make people hate you and cause them to report your account. You might as well make the information you want to promote more humane, such as showing concern for customers during major festivals, or chatting with customers like friends to understand their needs. This may help increase customer loyalty!<\/span><\/p>","pure_content":"1. Introduction\nThis article mainly introduces why WhatsApp API accounts are banned, helping you carry out subsequent marketing and other actions better.\n\nSaleSmartly will not be held responsible if the business account or phone number is blocked during your use due to sending illegal messages.\n\n \n2. Top Reasons for WhatsApp API Account Bans\n\nThe following will introduce the most common reasons for banning.\n\n2.1. Multiple reports in a short period\nIn addition to automatic detection by the system, another indicator that determines whether to block you is likely to be reported by your contacts. If you keep sending messages that others don't want to receive or see, it will greatly increase the chances of your contacts reporting you. WhatsApp will use AI technology and user-reported data to detect and disable accounts that send automatic messages, automatically create accounts or groups without authorization.\nThere are many reasons for being reported, such as: the message\/template you sent made the other party feel that you were harassing them, or you sent too many messages in a short period, etc. In short, one of the reasons why your account was banned is: it was reported by many people in a short time.\n \n2.2. Using copyrighted or duplicate images\nPlease be careful not to upload infringing images, otherwise, there will be a risk of your account being blocked. Please do not set the same avatar for accounts in batches, as this will also cause suspicion of being detected.\n \n2.3. Mass messaging or automation abuse\nAnother landmine is sending messages automatically or in large quantities in a short period. Using third-party software to automatically send a large number of messages can easily be detected by the system, so be sure to avoid doing this. Do not try to use WhatsApp to send a large number of messages, automatic messages, or automatic calls. Do not manually send the same promotional message to different contacts. If your account is blocked, it will be \"more haste, less speed.\"\n \n2.4. Messages containing obvious advertising\nOne of the easiest landmines to step on is trying to send messages that contain advertising. Merchants will inevitably want to sell advertisements directly, print out the information they want to promote, and send it to customers everywhere. However, if it contains too many links or the advertising message is too obvious, it will be easily caught by the system and blocked.\n \n2.5. Violation of WhatsApp Terms of Service\nPosting fake news, hate speech, engaging in illegal, threatening, intimidating, hateful and racial or ethnic discrimination behavior are all violations of WhatsApp's terms of service. If you want to know more about WhatsApp's terms of service, you can click here.\n \n2.6. Long-term non-use or use of false information to register a Facebook account may result in the account being blocked\nTo prevent being blocked and unable to log in to Meta Business Manager, please follow the following suggestions when using Meta services:\n\n\nWhen registering a Facebook account, please upload a real profile picture and fill in as much of your personal information as possible.\n\n\nKeep logging into your Facebook account once a week and perform any operations on the page to maintain account activity.\n\n\nIf you do not log in to your Facebook account for a long time, the system will consider it no longer in use and block it. Once blocked, it cannot be unblocked. Before your Facebook account is blocked, an email will be sent to the email address you provided when registering for the account. Once you receive a reminder email, please log in to your Facebook account as soon as possible and visit the page.\n\n\nSet up multiple administrators in Meta business settings to provide assistance when an account cannot log in. The path to add is Meta business settings-Users-Individual users, click Invite users on the right side of the page.\n\n\n \n3. Prevention Tips\n3.1. When sending group template messages, please ensure that the message complies with the WhatsApp Business Policy and Commercial Policy. If the template content is not compliant, it may also lead to account suspension during review.\nAdditionally, the following industries are prohibited on this platform: real, virtual, or counterfeit currencies (e.g., ICOs, binary options), payday loans, wage advances, P2P loans, debt collection, and bail bonds.\n3.2. Before submitting the template, please try passive chatting for 3-5 days (i.e., the visitor actively sends messages to the WS account). Directly applying for the template or sending group messages may easily lead to the new account being blocked.\n3.3. Only send messages to users who have chosen to receive messages from you. Pay attention to the frequency of message sending and avoid sending too many messages to customers every day.\n3.4. Please do not upload infringing images, otherwise, there will be a risk of the account being blocked.\n3.5. Stop sending out hard-hitting promotional messages!\nThere are many ways to promote your products. You don't have to directly take out the product or price tag to let customers pay. If you forcefully promote your products, it will easily make people hate you and cause them to report your account. You might as well make the information you want to promote more humane, such as showing concern for customers during major festivals, or chatting with customers like friends to understand their needs. This may help increase customer loyalty!","is_draft":"0","editor_type":"3","file_path":"","add_time":"1778062742","update_time":"1778123129"},"pure_content":"1. Introduction\nThis article mainly introduces why WhatsApp API accounts are banned, helping you carry out subsequent marketing and other actions better.\n\nSaleSmartly will not be held responsible if t"},{"id":"783722","string_id":"KdOK4mwp","status":"1","parent_id":"783720","slug":"KdOK4mwp","order":"0","name":"How to Create & Optimize WhatsApp API Message Templates for Broadcast","type":"2","cover":"","cover_alt":"","desc":"","website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1778062742","add_time":"1778062742","update_time":"1778123129","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"783722\", \"783720\", \"783710\", \"783634\"]","content":{"content_id":"783722","content":"
You can add your template in [Marketing] – [Message Templates] - [WhatsApp API Template].<\/span><\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
<\/div>\n <\/div>\n
<\/span><\/span><\/p>\n
If your submitted WhatsApp template is not accepted, you can try the following methods:<\/span><\/span><\/span><\/p>\n
1. <\/span><\/span><\/span>Use Dynamic Variables in Templates<\/h2>\n
When creating a template, in addition to directly putting the text into the \"Content\", you can also use the \"Parameters\" function to change your keywords.<\/span><\/span><\/span><\/p>\n
As shown in the figure below, you can add a \"parameter\" in the copy. After the keywords in the \"parameter\" are reviewed, you can change the \"parameter\" content to the keywords you actually need to send when sending.<\/span><\/span><\/span><\/p>\n
<\/span><\/span><\/span><\/p>\n
<\/div>\n
<\/div>\n
<\/div>\n
<\/span><\/span><\/p>\n
When sending, go to [Marketing] – [Mass Message] <\/span>– \"Create Plan\", select the WhatsApp API channel, filter the audience, and select \"Template Message\" in the content type. Select a template with \"Parameters\", and you can directly change the original \"Parameters\" in the red box to the information you need, and then send the message to the group.<\/span><\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
<\/div>\n
<\/div>\n
<\/span><\/span><\/p>\n
2. <\/span><\/span><\/span>Trigger Ads via Automation & Quick Replies<\/h2>\n
This method requires the use of the \"automation\" function in the software. You can use the \"quick reply button\" in the template, such as the \"Yes\" and \"No\" quick reply buttons in the picture below. And trigger it through keywords in \"automation\" and configure real advertising information. When the customer clicks the \"quick reply button\", the \"automation\" keyword triggers the automatic reply to the real<\/span><\/span><\/span> advertising content.<\/span><\/p>\n
Tutorial on using Automation:<\/span><\/span><\/span> \/docs\/AnqfdJ<\/span><\/span><\/span><\/a><\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
<\/p>\n
<\/p>\n
<\/span><\/span><\/p>\n
The test example is as follows:<\/span><\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
<\/div>\n
<\/span><\/span><\/p>","pure_content":"You can add your template in [Marketing] – [Message Templates] - [WhatsApp API Template].\n\n\n \n\nIf your submitted WhatsApp template is not accepted, you can try the following methods:\n1. Use Dynamic Variables in Templates\nWhen creating a template, in addition to directly putting the text into the \"Content\", you can also use the \"Parameters\" function to change your keywords.\nAs shown in the figure below, you can add a \"parameter\" in the copy. After the keywords in the \"parameter\" are reviewed, you can change the \"parameter\" content to the keywords you actually need to send when sending.\n\n\n \n\n\nWhen sending, go to [Marketing] – [Mass Message] – \"Create Plan\", select the WhatsApp API channel, filter the audience, and select \"Template Message\" in the content type. Select a template with \"Parameters\", and you can directly change the original \"Parameters\" in the red box to the information you need, and then send the message to the group.\n\n\n \n\n2. Trigger Ads via Automation & Quick Replies\nThis method requires the use of the \"automation\" function in the software. You can use the \"quick reply button\" in the template, such as the \"Yes\" and \"No\" quick reply buttons in the picture below. And trigger it through keywords in \"automation\" and configure real advertising information. When the customer clicks the \"quick reply button\", the \"automation\" keyword triggers the automatic reply to the real advertising content.\nTutorial on using Automation: \/docs\/AnqfdJ\n\n\n \n\nThe test example is as follows:","is_draft":"0","editor_type":"3","file_path":"","add_time":"1778062744","update_time":"1778123129"},"pure_content":"You can add your template in [Marketing] – [Message Templates] - [WhatsApp API Template].\n\n\n \n\nIf your submitted WhatsApp template is not accepted, you can try the following methods:\n1.&nbs"},{"id":"783723","string_id":"Rx3OZEt4","status":"1","parent_id":"783720","slug":"Rx3OZEt4","order":"0","name":"How to Link Credit Cards to WhatsApp Business Accounts via Meta","type":"2","cover":"","cover_alt":"","desc":"","website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1778062745","add_time":"1778062745","update_time":"1778123129","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"783723\", \"783720\", \"783710\", \"783634\"]","content":{"content_id":"783723","content":"
<\/p>\n
1. <\/span><\/span><\/span>Access Meta Business Suite<\/h2>\n
Go to your FB management page<\/span><\/span><\/span> at:<\/span><\/span><\/span> https:\/\/business.facebook.com\/settings\/whatsapp-business-accounts<\/span><\/span><\/span><\/a><\/p>\n
<\/p>\n
2. <\/span><\/span><\/span>Add Payment Details<\/h2>\n
In the BM administrator, enter the WhatsApp Account management and enter the payment settings page.<\/span><\/span><\/span><\/span><\/p>\n
$\"Enter$ <\/div>\n
<\/div>\n
<\/span><\/span><\/span><\/p>\n
After entering the page, click on Add Payment Method.<\/span><\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
$\"Add$ <\/div>\n
<\/span><\/span><\/p>\n
<\/p>\n
3. <\/span><\/span><\/span>Enter Credit Card Details<\/h2>\n
You need to add credit card information. It is recommended to fill in the information outside the United States<\/span><\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
$\"Add$ <\/div>\n
<\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
$\"Enter$ <\/div>\n
<\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
$\"\"$ <\/div>\n
<\/span><\/span><\/p>\n
<\/p>\n
4. <\/span><\/span><\/span>Manage Multiple Accounts<\/h2>\n
If there are multiple WhatsApp Accounts that need to be linked, you can click on the upper right corner to switch to quick connection.<\/span><\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
$\"Manage$ <\/div>\n
<\/span><\/span><\/p>\n
<\/p>\n
<\/p>","pure_content":"1. Access Meta Business Suite\nGo to your FB management page at: https:\/\/business.facebook.com\/settings\/whatsapp-business-accounts\n \n2. Add Payment Details\nIn the BM administrator, enter the WhatsApp Account management and enter the payment settings page.\n\n \n\nAfter entering the page, click on Add Payment Method.\n\n\n\n \n3. Enter Credit Card Details\nYou need to add credit card information. It is recommended to fill in the information outside the United States\n\n\n\n\n\n\n\n\n\n \n4. Manage Multiple Accounts\nIf there are multiple WhatsApp Accounts that need to be linked, you can click on the upper right corner to switch to quick connection.","is_draft":"0","editor_type":"3","file_path":"","add_time":"1778062746","update_time":"1778123129"},"pure_content":"1. Access Meta Business Suite\nGo to your FB management page at: https:\/\/business.facebook.com\/settings\/whatsapp-business-accounts\n \n2. Add Payment Details\nIn the BM administrator, ente"},{"id":"783724","string_id":"5znteAnz","status":"1","parent_id":"783720","slug":"5znteAnz","order":"0","name":"How to Manage WhatsApp Message Templates","type":"2","cover":"","cover_alt":"","desc":"","website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1778062747","add_time":"1778062747","update_time":"1778123129","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"783724\", \"783720\", \"783710\", \"783634\"]","content":{"content_id":"783724","content":"
You can add your template in [Group Plan] – [WhatsApp API Template] – Add New Template. If the WhatsApp template you submitted is not approved, you can try the following methods.<\/span><\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
$\"Add$ <\/div>\n
<\/div>\n
<\/span><\/span><\/p>\n
1. Submit templates using variables<\/span><\/span><\/span><\/h2>\n
When creating a template, in addition to directly putting the text into the \"Content\", you can also use the \"Parameters\" function to change your keywords.<\/span><\/span><\/span><\/p>\n
As shown in the figure below, you can add a \"parameter\" in the copy. After the keywords in the \"parameter\" are reviewed, you can change the \"parameter\" content to the keywords you actually need to send when sending.<\/span><\/span><\/span><\/p>\n
<\/span><\/span><\/span><\/p>\n
$\"Change$ <\/div>\n
<\/div>\n
<\/span><\/span><\/p>\n
When sending, go to [Mass Message] – [Create Plan] – [Filter Audience] – Select the template in the content to be sent.<\/span><\/span><\/span><\/p>\n
Select a template with \"parameters\" and then directly change the original location for filling in the \"parameters\" in the red box to the information you need for group messaging.<\/span><\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
$\"Select$ <\/div>\n
<\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
$\"Select$ <\/div>\n
<\/div>\n
<\/span><\/span><\/p>\n
2. Use official copywriting to guide users into the system and send automated real ads<\/span><\/span><\/span><\/h2>\n
This method requires the use of the \"automation\" function. You can use the \"quick reply button\" in the template, such as the \"Yes\" and \"No\" quick reply buttons in the picture below. And trigger it through keywords in \"automation\" and configure real advertising information. When the customer clicks the \"quick reply button\", the \"automation\" keyword triggers the automatic reply to the real advertising content.<\/span><\/span><\/span><\/p>\n
Tutorial on using Automation:<\/span><\/span><\/span> \/docs\/AnqfdJ<\/span><\/span><\/span><\/a><\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
$\"Quick$ <\/div>\n
<\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
$\"Automatic$ <\/div>\n
<\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
$\"Template$ <\/div>\n
<\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
$\"Mobile$ <\/div>\n
<\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
$\"Desktop$ <\/div>\n
<\/span><\/span><\/p>","pure_content":"You can add your template in [Group Plan] – [WhatsApp API Template] – Add New Template. If the WhatsApp template you submitted is not approved, you can try the following methods.\n\n\n \n\n1. Submit templates using variables\nWhen creating a template, in addition to directly putting the text into the \"Content\", you can also use the \"Parameters\" function to change your keywords.\nAs shown in the figure below, you can add a \"parameter\" in the copy. After the keywords in the \"parameter\" are reviewed, you can change the \"parameter\" content to the keywords you actually need to send when sending.\n\n\n \n\nWhen sending, go to [Mass Message] – [Create Plan] – [Filter Audience] – Select the template in the content to be sent.\nSelect a template with \"parameters\" and then directly change the original location for filling in the \"parameters\" in the red box to the information you need for group messaging.\n\n\n\n\n\n \n\n2. Use official copywriting to guide users into the system and send automated real ads\nThis method requires the use of the \"automation\" function. You can use the \"quick reply button\" in the template, such as the \"Yes\" and \"No\" quick reply buttons in the picture below. And trigger it through keywords in \"automation\" and configure real advertising information. When the customer clicks the \"quick reply button\", the \"automation\" keyword triggers the automatic reply to the real advertising content.\nTutorial on using Automation: \/docs\/AnqfdJ","is_draft":"0","editor_type":"3","file_path":"","add_time":"1778062749","update_time":"1778123129"},"pure_content":"You can add your template in [Group Plan] – [WhatsApp API Template] – Add New Template. If the WhatsApp template you submitted is not approved, you can try the following methods.\n\n\n "},{"id":"783725","string_id":"hDPgukx1","status":"1","parent_id":"783720","slug":"hDPgukx1","order":"0","name":"How to Send Bulk WhatsApp Messages","type":"2","cover":"","cover_alt":"","desc":"","website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1778062749","add_time":"1778062749","update_time":"1778123129","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"783725\", \"783720\", \"783710\", \"783634\"]","content":{"content_id":"783725","content":"
1. Introduction<\/span><\/span><\/span><\/h2>\n
You can send group messages to WhatsApp users, and support sending message templates to customers in WhatsApp channels whose session time exceeds 24 hours. After sending a message template, you can also view the data related to the number of people who planned to send it, the number of people who have sent it, the number of people who successfully sent it, and the number of people who failed to send it, as well as view the details of the planned sending.<\/span><\/span><\/span><\/p>\n
<\/p>\n
2. Features<\/span><\/span><\/span><\/h2>\n
2.1 WhatsApp App Group Message<\/span><\/span><\/span><\/h3>\n
(1) In [Group Plan] - [Mass Message], click \"Create Plan\", select the channel \"WhatsApp App\", and click \"OK\".<\/span><\/span><\/span><\/p>\n
<\/span><\/span><\/span><\/p>\n
$\"Select$ <\/div>\n
<\/div>\n
<\/div>\n
<\/span><\/span><\/p>\n
(2) Enter the name of the mass messaging plan, click \"Filter\" to select the customers to whom you want to send mass messages, and then click \"Confirm\".<\/span><\/span><\/span><\/p>\n
Note:<\/span><\/strong><\/span><\/span> If there is no audience, you can import it in [Customer] - [Customer List].<\/span><\/span><\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
$\"Import$ <\/div>\n
<\/div>\n
<\/span><\/span><\/p>\n
<\/p>\n
(3) Enter the content to be sent: You can create group text, pictures or attachments here. You can also select \"Insert system variables\" (name, phone number, email address) and \"Alternative text\" (when the contact does not have a field value for the selected system variable, the alternative text will be displayed).<\/span><\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
$\"Enter$ <\/div>\n
<\/div>\n
<\/span><\/span><\/p>\n
<\/p>\n
(4) Select the sending frequency. The group messaging plan supports sending multiple messages within 3-120 seconds.<\/span><\/span><\/span><\/p>\n
(5) Select the sending time and set the mass sending time by yourself so that you can plan your marketing plan. After setting, click \"Confirm\" and the plan will be successfully created.<\/span><\/span><\/span><\/p>\n
<\/span><\/span><\/span><\/p>\n
$\"Select$ <\/div>\n
<\/div>\n
<\/span><\/span><\/p>\n
<\/p>\n
2.2 WhatsApp API number group messaging<\/span><\/span><\/span><\/h3>\n
(1) In [Group Plan] - [Mass Message], click \"Create Plan\", select the channel \"WhatsApp API\", and click \"OK\".<\/span><\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
$\"Select$ <\/div>\n
<\/div>\n
<\/span><\/span><\/p>\n
<\/p>\n
(2) Fill in the name of the group messaging plan and filter the audience (same as WhatsApp App).<\/span><\/span><\/span><\/p>\n
(3) Select the type of message content to send. The WhatsApp API number supports the use of WhatsApp templates or the sending of non-template messages to visitors who have interacted within 24 hours. You can directly send text\/image\/attachment messages to customers who have interacted with you in the past day to wake them up. If the visitor responds, a new 24-hour conversation window can be opened without deducting the official message template conversation fee, thus reducing your marketing costs. You can also enter a number for testing before sending a group message.<\/span><\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
$\"Select$ <\/div>\n
<\/div>\n
<\/span><\/span><\/p>\n
<\/p>\n
Note:<\/strong> You can manage templates or add new templates in [Group Plan] - [WhatsApp API Template].<\/span><\/span><\/span><\/p>\n
<\/span><\/span><\/span><\/p>\n
$\"Manage$ <\/div>\n
<\/div>\n
<\/div>\n
<\/div>\n
<\/span><\/span><\/p>\n
(4) Select the sending frequency and time and send.<\/span><\/span><\/span><\/p>\n
<\/p>\n
<\/h1>\n
3. Check the Effect of Group Messaging<\/span><\/span><\/span><\/h2>\n
After sending a group message, you can view the effect of the bulk message in [Group Plan] - [Mass Message], such as the planned number of people to send messages, the number of people who successfully sent messages, the delivery rate and other data, so that merchants can grasp the reach effect of each message, so that each message can be traced, helping merchants to quickly understand the marketing effect of messages, continuously iterate content, and improve marketing conversion efficiency. Click \"Insight\" in the group message plan to view the sending effect of a single plan, and view the following information:<\/span><\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
$\"View$ <\/div>\n
<\/div>\n
<\/span><\/span><\/p>\n
(1) Basic information: record the group messaging plan configuration information and preview the original plan content.<\/span><\/span><\/span><\/p>\n
(2) Delivery effect: Merchants can see the details and effect of message delivery. For example, by clicking on the \"Planned number of people to send\" area, merchants can see the original planned delivery of the message. By clicking on the \"Number of people sent\" area, merchants can see the details of the messages sent and the delivery ratio, and check whether there is any discrepancy with the original planned number of people to send.<\/span><\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
$\"Delivery$ <\/div>\n
<\/div>\n
<\/span><\/span><\/p>\n
(3) Click to view the conversation:<\/span><\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
$\"View$ <\/div>\n
<\/div>\n
<\/span><\/span><\/p>\n
<\/p>\n
<\/p>\n
4. Frequently asked questions<\/span><\/span><\/span><\/h2>\n
(1)<\/span><\/span><\/span> When I selected the customer, I checked the box next to \"Name\" and selected the customer. However, when I exported the customer information, I only saw 20 customer records instead of all the customer records. Why? <\/span><\/span><\/span><\/span><\/h3>\n
A: If you want to check all customers, you can click \"Check all XX customers\" at the bottom to select all customers. Checking the box next to \"Name\" only selects all customers on a certain page, not all customers. The detailed check function description is as follows:<\/span><\/span><\/span><\/p>\n
\u2460 If you only need to select a small number of specific customers, just check the [checkbox next to the user's name];<\/span><\/span><\/span><\/p>\n
\u2461 If you need to select customers on a certain page, check the box next to \"Name\";<\/span><\/span><\/span><\/p>\n
\u2462 If you need to select all customers, click [Check all XX customers] at the bottom.<\/span><\/span><\/span><\/p>\n
<\/span><\/span><\/span><\/p>\n
$\"Why$ <\/div>\n
<\/div>\n
<\/span><\/span><\/p>\n
(2) How to add WhatsApp templates?<\/span><\/span><\/span><\/h3>\n
A: You can manage templates or add new templates in [Group Plan] - [WhatsApp API Template]. Before submitting a template, please try passive chatting for 3-5 days (i.e., visitors actively send messages to WS accounts). Directly applying for templates or sending group messages may easily lead to the new account being blocked. When filling in the template, you can refer to the official template examples to increase the probability of passing the template review:<\/span><\/span><\/span> https:\/\/developers.facebook.com\/docs\/whatsapp\/updates-to-pricing\/new-template-guidelines<\/span><\/span><\/span><\/a><\/p>\n
<\/span><\/span><\/p>\n
$\"How$ <\/div>\n
<\/span><\/span><\/p>\n
<\/p>","pure_content":"1. Introduction\nYou can send group messages to WhatsApp users, and support sending message templates to customers in WhatsApp channels whose session time exceeds 24 hours. After sending a message template, you can also view the data related to the number of people who planned to send it, the number of people who have sent it, the number of people who successfully sent it, and the number of people who failed to send it, as well as view the details of the planned sending.\n \n2. Features\n2.1 WhatsApp App Group Message\n(1) In [Group Plan] - [Mass Message], click \"Create Plan\", select the channel \"WhatsApp App\", and click \"OK\".\n\n\n \n\n\n(2) Enter the name of the mass messaging plan, click \"Filter\" to select the customers to whom you want to send mass messages, and then click \"Confirm\".\nNote: If there is no audience, you can import it in [Customer] - [Customer List].\n\n\n \n\n\n(3) Enter the content to be sent: You can create group text, pictures or attachments here. You can also select \"Insert system variables\" (name, phone number, email address) and \"Alternative text\" (when the contact does not have a field value for the selected system variable, the alternative text will be displayed).\n\n\n \n\n\n(4) Select the sending frequency. The group messaging plan supports sending multiple messages within 3-120 seconds.\n(5) Select the sending time and set the mass sending time by yourself so that you can plan your marketing plan. After setting, click \"Confirm\" and the plan will be successfully created.\n\n\n \n\n\n2.2 WhatsApp API number group messaging\n(1) In [Group Plan] - [Mass Message], click \"Create Plan\", select the channel \"WhatsApp API\", and click \"OK\".\n\n\n \n\n\n(2) Fill in the name of the group messaging plan and filter the audience (same as WhatsApp App).\n(3) Select the type of message content to send. The WhatsApp API number supports the use of WhatsApp templates or the sending of non-template messages to visitors who have interacted within 24 hours. You can directly send text\/image\/attachment messages to customers who have interacted with you in the past day to wake them up. If the visitor responds, a new 24-hour conversation window can be opened without deducting the official message template conversation fee, thus reducing your marketing costs. You can also enter a number for testing before sending a group message.\n\n\n \n\n\nNote: You can manage templates or add new templates in [Group Plan] - [WhatsApp API Template].\n\n\n \n\n\n\n(4) Select the sending frequency and time and send.\n \n\n3. Check the Effect of Group Messaging\nAfter sending a group message, you can view the effect of the bulk message in [Group Plan] - [Mass Message], such as the planned number of people to send messages, the number of people who successfully sent messages, the delivery rate and other data, so that merchants can grasp the reach effect of each message, so that each message can be traced, helping merchants to quickly understand the marketing effect of messages, continuously iterate content, and improve marketing conversion efficiency. Click \"Insight\" in the group message plan to view the sending effect of a single plan, and view the following information:\n\n\n \n\n(1) Basic information: record the group messaging plan configuration information and preview the original plan content.\n(2) Delivery effect: Merchants can see the details and effect of message delivery. For example, by clicking on the \"Planned number of people to send\" area, merchants can see the original planned delivery of the message. By clicking on the \"Number of people sent\" area, merchants can see the details of the messages sent and the delivery ratio, and check whether there is any discrepancy with the original planned number of people to send.\n\n\n \n\n(3) Click to view the conversation:\n\n\n \n\n\n\n4. Frequently asked questions\n(1) When I selected the customer, I checked the box next to \"Name\" and selected the customer. However, when I exported the customer information, I only saw 20 customer records instead of all the customer records. Why? \nA: If you want to check all customers, you can click \"Check all XX customers\" at the bottom to select all customers. Checking the box next to \"Name\" only selects all customers on a certain page, not all customers. The detailed check function description is as follows:\n\u2460 If you only need to select a small number of specific customers, just check the [checkbox next to the user's name];\n\u2461 If you need to select customers on a certain page, check the box next to \"Name\";\n\u2462 If you need to select all customers, click [Check all XX customers] at the bottom.\n\n\n \n\n(2) How to add WhatsApp templates?\nA: You can manage templates or add new templates in [Group Plan] - [WhatsApp API Template]. Before submitting a template, please try passive chatting for 3-5 days (i.e., visitors actively send messages to WS accounts). Directly applying for templates or sending group messages may easily lead to the new account being blocked. When filling in the template, you can refer to the official template examples to increase the probability of passing the template review: https:\/\/developers.facebook.com\/docs\/whatsapp\/updates-to-pricing\/new-template-guidelines","is_draft":"0","editor_type":"3","file_path":"","add_time":"1778062753","update_time":"1778123129"},"pure_content":"1. Introduction\nYou can send group messages to WhatsApp users, and support sending message templates to customers in WhatsApp channels whose session time exceeds 24 hours. After sending a message temp"},{"id":"783726","string_id":"xemoN3BA","status":"1","parent_id":"783720","slug":"xemoN3BA","order":"0","name":"WhatsApp API Costs: Pricing Structure & Fees","type":"2","cover":"","cover_alt":"","desc":"","website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1778062753","add_time":"1778062753","update_time":"1778123129","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"783726\", \"783720\", \"783710\", \"783634\"]","content":{"content_id":"783726","content":"
This article mainly explains the fees related to the WhatsApp API.<\/span><\/span><\/span><\/p>\n
<\/p>\n
1. Conversation-Based Pricing<\/span><\/span><\/span><\/h2>\n
Businesses using the WhatsApp Business Platform are charged per conversation, which includes all messages exchanged within a 24-hour session. Learn more<\/span><\/span><\/span> about WhatsApp Business billing<\/span><\/span><\/span>.<\/span><\/span><\/span><\/span><\/p>\n
<\/p>\n
How it works<\/span><\/span><\/span><\/h3>\n
WhatsApp Business Platform conversations are divided into two categories, with different pricing:<\/span><\/span><\/span><\/p>\n
•<\/span> User-initiated conversations:<\/span><\/strong><\/span><\/span> Conversations initiated in response to user messages. Each time a merchant<\/span><\/span><\/span> responds to a user within the 24-hour customer service window<\/span><\/span><\/span><\/a>, the corresponding message is counted as a user-initiated conversation. Merchants can send any type of message during this 24-hour customer service window.<\/span><\/div>\n
•<\/span> Merchant-initiated conversation:<\/span><\/strong><\/span><\/span> A conversation initiated when a merchant sends a message to a user outside the 24-hour customer service window. In a merchant-initiated conversation,<\/span><\/span><\/span> a message template<\/span><\/span><\/span><\/a> must be used for the message.<\/span><\/span><\/span><\/span><\/div>\n
<\/div>\n
We count all conversations within a fixed 24-hour session period. A conversation begins when the first merchant message is delivered, regardless of whether the conversation is initiated by the merchant or in response to a user message. Merchants and users can send any number of messages (including template messages) to each other during the 24-hour conversation period at no additional cost. Fees are incurred only once per 24-hour conversation period.<\/span><\/span><\/span><\/p>\n
The cost of a conversation is based on the user's country code. A user in this context is a customer communicating with a business. The rates for business-initiated conversations and user-initiated conversations vary by country or region.<\/span><\/span><\/span><\/p>\n
<\/span>Reference: Official USD Price List<\/span><\/strong><\/span><\/span><\/a><\/span><\/span><\/p>","pure_content":"This article mainly explains the fees related to the WhatsApp API.\n \n1. Conversation-Based Pricing\nBusinesses using the WhatsApp Business Platform are charged per conversation, which includes all messages exchanged within a 24-hour session. Learn more about WhatsApp Business billing.\n \nHow it works\nWhatsApp Business Platform conversations are divided into two categories, with different pricing:\n• User-initiated conversations: Conversations initiated in response to user messages. Each time a merchant responds to a user within the 24-hour customer service window, the corresponding message is counted as a user-initiated conversation. Merchants can send any type of message during this 24-hour customer service window.\n• Merchant-initiated conversation: A conversation initiated when a merchant sends a message to a user outside the 24-hour customer service window. In a merchant-initiated conversation, a message template must be used for the message.\n \nWe count all conversations within a fixed 24-hour session period. A conversation begins when the first merchant message is delivered, regardless of whether the conversation is initiated by the merchant or in response to a user message. Merchants and users can send any number of messages (including template messages) to each other during the 24-hour conversation period at no additional cost. Fees are incurred only once per 24-hour conversation period.\nThe cost of a conversation is based on the user's country code. A user in this context is a customer communicating with a business. The rates for business-initiated conversations and user-initiated conversations vary by country or region.\nReference: Official USD Price List","is_draft":"0","editor_type":"3","file_path":"","add_time":"1778062754","update_time":"1778123129"},"pure_content":"This article mainly explains the fees related to the WhatsApp API.\n \n1. Conversation-Based Pricing\nBusinesses using the WhatsApp Business Platform are charged per conversation, which includes all"},{"id":"783727","string_id":"fItC4f9m","status":"1","parent_id":"783720","slug":"fItC4f9m","order":"0","name":"WhatsApp Marketing Message Lite (MM Lite API)","type":"2","cover":"","cover_alt":"","desc":"","website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1778062755","add_time":"1778062755","update_time":"1778123129","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"783727\", \"783720\", \"783710\", \"783634\"]","content":{"content_id":"783727","content":"
1. Introduction<\/span><\/h2>\n
This article mainly introduces the Marketing Messages Lite API (MMLite) function of Meta, so that you can understand how to enable and use it.<\/p>\n
2. Introduction to MMLite<\/span><\/h2>\n
1. What is MMLite<\/span><\/h3>\n
Marketing message Lite API (\"MM Lite API for short\") is Meta's latest interface for sending WhatsApp marketing template messages. Through this API, companies will be able to leverage Meta's optimization technology on its advertising platform to send marketing messages through Meta's series of business information products, and improve the effectiveness of marketing messages through Meta's platform advertising capabilities. Meta plans to improve this function on Messenger, WhatsApp, and Instagram platforms in the future.<\/p>\n
2. Comparison between MMLite and Cloud API<\/span><\/h3>\n
No frequency restrictions:<\/strong> Services that deliver relevant\/high-quality messages to users will not be affected by temporary frequency restrictions.<\/p>\n
Better delivery rate:<\/strong> MM Lite API will have a higher reach and reading rate in official calculations. Marketing messages sent through MM lite API will go through Meta's advertising system, which will help you reach customers who prefer to receive marketing messages in your activities, thereby improving the performance of your marketing activities.<\/span><\/p>\n
Marketing data tracking:<\/strong> Messages sent through the MM Lite API will see data in your advertising system.<\/span><\/p>\n
3. Use of MMLite<\/span><\/h2>\n
To use MMLite, you need to select a number in salesmartly to apply for authorization and activation. After activation, the marketing template messages sent by this number will be automatically sent through the MMLite interface without manual selection. The marketing templates sent by MMLite are consistent with the Cloud API and do not need to be adjusted (other types of templates are still sent using the Cloud API)<\/span><\/p>\n
1. Apply for authorization in integration<\/span><\/p>\n
Enter the salesmartly whatsapp api integration, and click Apply for Authorization MMLite for the third-party numbers registered through the salesmartly app<\/span><\/p>\n
2. Log in to Facebook Business Management Backend and agree to authorization<\/span><\/p>\n
Log in to the Meta Business Suitefacebook backend with a WABA administrator account, click Settings to select the request list, and you will see the salesmartly request among other requests. After clicking Accept, you can see that the authorization is successful in the salesmartly integration.<\/span><\/p>\n
3. Start sending marketing template messages<\/span><\/p>\n
<\/span><\/p>\n
<\/p>","pure_content":"1. Introduction\nThis article mainly introduces the Marketing Messages Lite API (MMLite) function of Meta, so that you can understand how to enable and use it.\n2. Introduction to MMLite\n1. What is MMLite\nMarketing message Lite API (\"MM Lite API for short\") is Meta's latest interface for sending WhatsApp marketing template messages. Through this API, companies will be able to leverage Meta's optimization technology on its advertising platform to send marketing messages through Meta's series of business information products, and improve the effectiveness of marketing messages through Meta's platform advertising capabilities. Meta plans to improve this function on Messenger, WhatsApp, and Instagram platforms in the future.\n2. Comparison between MMLite and Cloud API\nNo frequency restrictions: Services that deliver relevant\/high-quality messages to users will not be affected by temporary frequency restrictions.\nBetter delivery rate: MM Lite API will have a higher reach and reading rate in official calculations. Marketing messages sent through MM lite API will go through Meta's advertising system, which will help you reach customers who prefer to receive marketing messages in your activities, thereby improving the performance of your marketing activities.\nMarketing data tracking: Messages sent through the MM Lite API will see data in your advertising system.\n3. Use of MMLite\nTo use MMLite, you need to select a number in salesmartly to apply for authorization and activation. After activation, the marketing template messages sent by this number will be automatically sent through the MMLite interface without manual selection. The marketing templates sent by MMLite are consistent with the Cloud API and do not need to be adjusted (other types of templates are still sent using the Cloud API)\n1. Apply for authorization in integration\nEnter the salesmartly whatsapp api integration, and click Apply for Authorization MMLite for the third-party numbers registered through the salesmartly app\n2. Log in to Facebook Business Management Backend and agree to authorization\nLog in to the Meta Business Suitefacebook backend with a WABA administrator account, click Settings to select the request list, and you will see the salesmartly request among other requests. After clicking Accept, you can see that the authorization is successful in the salesmartly integration.\n3. Start sending marketing template messages\n\n ","is_draft":"0","editor_type":"3","file_path":"","add_time":"1778062756","update_time":"1778123129"},"pure_content":"1. Introduction\nThis article mainly introduces the Marketing Messages Lite API (MMLite) function of Meta, so that you can understand how to enable and use it.\n2. Introduction to MMLite\n1. What is MMLi"}],"content":{"icon":"","desc":"","content_id":"783720","add_time":"1778062741","update_time":"0","content":"","is_traffic_less":"0","file_type":""},"hot_list":[],"user_read_num":"0","is_auth":"0"},"msg":"Success","code":200}