{"data":{"id":"783672","string_id":"6obMhoow","status":"1","parent_id":"783634","slug":"6obMhoow","order":"0","name":"Scene Tutorial","type":"1","cover":"","cover_alt":"","desc":"","website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","author":"","published_time":"1778062634","add_time":"1778062634","update_time":"1778123129","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"1","tags":[],"parent_name":"NChannel Integration","parent_type":"1","parent_slug":"DU5F78xE","child":[{"id":"783673","string_id":"YXxTH6AI","status":"1","parent_id":"783672","slug":"YXxTH6AI","order":"0","name":"How to Receive Permissions and Invite Other Administrators in Facebook BM","type":"2","cover":"","cover_alt":"","desc":"","website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1778062634","add_time":"1778062634","update_time":"1778123129","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"783673\", \"783672\", \"783666\", \"783634\"]","content":{"content_id":"783673","content":"

This video comes from \"Cross-border Navigation\": https:\/\/www.kjdzd.com\/2582<\/p>","pure_content":"This video comes from \"Cross-border Navigation\": https:\/\/www.kjdzd.com\/2582","is_draft":"0","editor_type":"3","file_path":"","add_time":"1778062635","update_time":"1778123129"},"pure_content":"This video comes from \"Cross-border Navigation\": https:\/\/www.kjdzd.com\/2582"},{"id":"783674","string_id":"L6cpW0Dd","status":"1","parent_id":"783672","slug":"L6cpW0Dd","order":"0","name":"Facebook Group Messaging & Recall Tutorial","type":"2","cover":"","cover_alt":"","desc":"","website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1778062636","add_time":"1778062636","update_time":"1778123129","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"783674\", \"783672\", \"783666\", \"783634\"]","content":{"content_id":"783674","content":"

Reach more customers with powerful Facebook mass messaging and automation tools! This guide walks you through sending bulk messages<\/strong> via Messenger, automating<\/strong> user interactions, and combining both approaches to streamline your marketing and boost conversions.<\/p>\n

<\/p>\n

1. Bulk Messaging with Facebook<\/span><\/span><\/span><\/h2>\n
a. Create a group message<\/span><\/span><\/span><\/h3>\n
Supports sending batch messages to users through<\/strong><\/span><\/span> Messenger and other channels<\/span><\/span> (Among them, Whatsapp can support manual uploading of number clue packages for multiple batches of group messages).<\/span><\/span><\/span><\/p>\n
In [Group Plan] - [Mass Message], select the Messenger channel, select users in batches and click \"Mass Message\", then you can send messages to the target audience. The content of mass messages supports text, pictures and attachments or dialogue flow (automated process).<\/span><\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
$\"\"$ $\"Send$ <\/div>\n
<\/div>\n
<\/span><\/span><\/p>\n
b. Targeted bulk messaging - filtering users<\/span><\/strong><\/span><\/span><\/h3>\n
You can filter out the users you care about based on their basic attributes, including the visitor tags<\/strong><\/span><\/span> mentioned above<\/span><\/span>, current customer service, social media accounts, etc., to make group messaging more targeted and professional.<\/span><\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
$\"Targeted$ <\/div>\n
<\/div>\n
<\/span><\/span><\/p>\n
2. Automated Responses with Process Flows<\/span><\/span><\/span><\/h2>\n
Using robot automation can greatly improve your efficiency in processing visitor messages and solving visitor problems. It can also help you increase sales, drive traffic for third-party products, and other usage scenarios.<\/span><\/span><\/span><\/p>\n
a. Creating automation flows<\/span><\/span><\/span><\/h3>\n
In [Robot] - [Automated Process], you can manage and create your automation process. Click [New Flow], select the Messenger channel or Facebook post comments (select the channel you want to configure automation), and then click Next Step.<\/span><\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
$\"Automated$ <\/div>\n
<\/div>\n
<\/span><\/span><\/p>\n
The automation process settings mainly include three components: triggers, conditions, and actions<\/strong>. The rich combination of different components can realize different business scenarios.<\/span><\/span><\/span><\/p>\n
There are also<\/span><\/span><\/span> triggers specifically for Facebook channels<\/span><\/strong><\/span><\/span>, namely \"click on ads\", \"Messenger address\", and \"Messenger chat plug-in\". That is to say, when a user clicks on an ad on your homepage, clicks on a messenger link, or opens a Messenger chat plug-in, the following process will be triggered, such as sending a message to the user, assigning customer service to it, replying to Facebook comments, etc.<\/span><\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
$\"Set$ <\/div>\n
<\/div>\n
<\/span><\/span><\/p>\n
Facebook post comment channel<\/span><\/strong><\/span><\/span> - SaleSmartly also provides you with automation templates specifically applied to Facebook post comments, namely [Handle Facebook Comments] and [Send a Private Message to Facebook Comment] action templates, which can<\/span><\/span><\/span> automatically reply to comments, delete comments, hide comments, etc., according to the triggered content.<\/span><\/strong><\/span><\/span> In addition to this template, there are other templates for you to use in FB chat orders, such as [Visitor Intent Identification (AI)] [Inquiry Order] [Logistics Policy (AI)] triggers, which can quickly process Messenger messages or homepage post comments.<\/span><\/span><\/span><\/p>\n
You can also select the condition [Specify homepage posts] and choose applicable posts for specific operations. This way, you can distinguish posts and<\/span><\/span><\/span> provide targeted content replies and strategies for different posts<\/span><\/strong><\/span><\/span>. For example, when you leave comments on different advertising posts, you can automatically send different product links.<\/span><\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
$\"Facebook$ <\/div>\n
<\/div>\n
<\/span><\/span><\/p>\n
<\/p>\n
b. Facebook post comments automation<\/span><\/span><\/span><\/h3>\n
How to configure automation:<\/span><\/strong><\/span><\/span> After editing the automation process, click Ok, then click Configure, select the social media account you want to associate, and click OK. At the same time, you need to start it in the [Automated Process].<\/span><\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
$\"Automated$ <\/div>\n
<\/div>\n
<\/span><\/span><\/p>\n
In addition, you can also go to the [Integration] - Messenger & Comment channel, click [Edit Automation], select the associated channel, and check the automation you want to configure.<\/span><\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
<\/div>\n
<\/div>\n
<\/span><\/span><\/p>\n
c. Synchronous Automation<\/span><\/span><\/span><\/h3>\n
SaleSmartly also supports synchronization automation. You can select an existing homepage and automatically associate it with other homepages. (For more detailed information on the automation process, please visit the following link:<\/span><\/span><\/span> Automation Process<\/span><\/span><\/span><\/a>)<\/span><\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
<\/div>\n
<\/div>\n
3. Use Cases<\/h2>\n
a. Bulk messaging marketing (media + text)<\/h3>\n
Choose Messenger, filter the target audience, draft your message with media and text, and define the frequency and send time. You can track message performance in the dashboard after sending.<\/p>\n
$\"Bulk$ <\/p>\n
<\/p>\n
b. Automated marketing responses (product inquiries)<\/h3>\n
Trigger: New Visitors & Visitor Intent Identification (AI)<\/p>\n
Action: Send Message<\/p>\n
After the group message is sent, the visitor will ask about the product. We can configure an automated process to achieve efficient responses. Setting [Visitor Intent Identification (AI)] can identify whether the visitor intends to inquire about the product, and trigger the subsequent process if it is. You can set different product inquiry directions in [Send Message], and the visitor will get the corresponding set reply after clicking. You can also directly assign customer service to make manual replies.<\/p>\n
$\"Automated$ <\/p>\n
<\/p>\n
c. Combination of automation and group messaging<\/h3>\n
Automation + mass messaging can directly send automated processes to visitors (skipping triggers), which is equivalent to giving visitors the option to directly consult about products and directly achieve marketing reach. You can check the dialogue flow in the message type and select the automated dialogue flow you want to send to the group. The other steps are the same as the mass messaging settings.<\/p>\n
$\"Combination$ <\/p>","pure_content":"Reach more customers with powerful Facebook mass messaging and automation tools! This guide walks you through sending bulk messages via Messenger, automating user interactions, and combining both approaches to streamline your marketing and boost conversions.\n \n1. Bulk Messaging with Facebook\na. Create a group message\nSupports sending batch messages to users through Messenger and other channels (Among them, Whatsapp can support manual uploading of number clue packages for multiple batches of group messages).\nIn [Group Plan] - [Mass Message], select the Messenger channel, select users in batches and click \"Mass Message\", then you can send messages to the target audience. The content of mass messages supports text, pictures and attachments or dialogue flow (automated process).\n\n\n \n\nb. Targeted bulk messaging - filtering users\nYou can filter out the users you care about based on their basic attributes, including the visitor tags mentioned above, current customer service, social media accounts, etc., to make group messaging more targeted and professional.\n\n\n \n\n2. Automated Responses with Process Flows\nUsing robot automation can greatly improve your efficiency in processing visitor messages and solving visitor problems. It can also help you increase sales, drive traffic for third-party products, and other usage scenarios.\na. Creating automation flows\nIn [Robot] - [Automated Process], you can manage and create your automation process. Click [New Flow], select the Messenger channel or Facebook post comments (select the channel you want to configure automation), and then click Next Step.\n\n\n \n\nThe automation process settings mainly include three components: triggers, conditions, and actions. The rich combination of different components can realize different business scenarios.\nThere are also triggers specifically for Facebook channels, namely \"click on ads\", \"Messenger address\", and \"Messenger chat plug-in\". That is to say, when a user clicks on an ad on your homepage, clicks on a messenger link, or opens a Messenger chat plug-in, the following process will be triggered, such as sending a message to the user, assigning customer service to it, replying to Facebook comments, etc.\n\n\n \n\nFacebook post comment channel - SaleSmartly also provides you with automation templates specifically applied to Facebook post comments, namely [Handle Facebook Comments] and [Send a Private Message to Facebook Comment] action templates, which can automatically reply to comments, delete comments, hide comments, etc., according to the triggered content. In addition to this template, there are other templates for you to use in FB chat orders, such as [Visitor Intent Identification (AI)] [Inquiry Order] [Logistics Policy (AI)] triggers, which can quickly process Messenger messages or homepage post comments.\nYou can also select the condition [Specify homepage posts] and choose applicable posts for specific operations. This way, you can distinguish posts and provide targeted content replies and strategies for different posts. For example, when you leave comments on different advertising posts, you can automatically send different product links.\n\n\n \n\n\nb. Facebook post comments automation\nHow to configure automation: After editing the automation process, click Ok, then click Configure, select the social media account you want to associate, and click OK. At the same time, you need to start it in the [Automated Process].\n\n\n \n\nIn addition, you can also go to the [Integration] - Messenger & Comment channel, click [Edit Automation], select the associated channel, and check the automation you want to configure.\n\n\n \n\nc. Synchronous Automation\nSaleSmartly also supports synchronization automation. You can select an existing homepage and automatically associate it with other homepages. (For more detailed information on the automation process, please visit the following link: Automation Process)\n\n\n \n3. Use Cases\na. Bulk messaging marketing (media + text)\nChoose Messenger, filter the target audience, draft your message with media and text, and define the frequency and send time. You can track message performance in the dashboard after sending.\n\n \nb. Automated marketing responses (product inquiries)\nTrigger: New Visitors & Visitor Intent Identification (AI)\nAction: Send Message\nAfter the group message is sent, the visitor will ask about the product. We can configure an automated process to achieve efficient responses. Setting [Visitor Intent Identification (AI)] can identify whether the visitor intends to inquire about the product, and trigger the subsequent process if it is. You can set different product inquiry directions in [Send Message], and the visitor will get the corresponding set reply after clicking. You can also directly assign customer service to make manual replies.\n\n \nc. Combination of automation and group messaging\nAutomation + mass messaging can directly send automated processes to visitors (skipping triggers), which is equivalent to giving visitors the option to directly consult about products and directly achieve marketing reach. You can check the dialogue flow in the message type and select the automated dialogue flow you want to send to the group. The other steps are the same as the mass messaging settings.","is_draft":"0","editor_type":"3","file_path":"","add_time":"1778062640","update_time":"1778123129"},"pure_content":"Reach more customers with powerful Facebook mass messaging and automation tools! This guide walks you through sending bulk messages via Messenger, automating user interactions, and combining both"},{"id":"783675","string_id":"Ej3zbR51","status":"1","parent_id":"783672","slug":"Ej3zbR51","order":"0","name":"Tutorial on Automated Comment Control for Facebook Posts","type":"2","cover":"","cover_alt":"","desc":"","website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1778062640","add_time":"1778062640","update_time":"1778123129","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"783675\", \"783672\", \"783666\", \"783634\"]","content":{"content_id":"783675","content":"
Negative or spam comments can derail your Facebook marketing efforts. SaleSmartly empowers businesses to automate comment moderation, engage authentically, and convert critics into customers. This guide walks through setting up AI-powered workflows to manage comments at scale.<\/p>\n
<\/p>\n
1. Integrated Management of Facebook Posts<\/span><\/span><\/span><\/h2>\n
a. Authorize Facebook<\/span><\/span><\/span><\/h3>\n
Before using Facebook to chat, you need to integrate your Facebook account and page into SaleSmartly.<\/span><\/span><\/span><\/p>\n
\u2460 First, you need<\/span><\/span><\/span> to authorize<\/span><\/strong><\/span><\/span> your Facebook account to the platform.<\/span><\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
<\/div>\n
<\/div>\n
<\/span><\/span><\/p>\n
\u2461 <\/span><\/span><\/span>After logging into your Facebook account, click Continue as (your account name), select the homepage you want to link, then click [Continue], select the operations that SaleSmartly can perform on the homepage (it is recommended to select \"Yes\" for all), then click [Save]. After completing the authorization, click [OK] to return to the SaleSmartly. See the example picture below:<\/span><\/span><\/span><\/p>\n
<\/p>\n
<\/span><\/span><\/p>\n
$\"Facebook$ <\/div>\n
<\/div>\n
<\/span><\/span><\/p>\n
\u2462After the authorization is completed, Facebook is successfully integrated into SaleSmartly.<\/span><\/span><\/span><\/p>\n
<\/h2>\n
b.<\/span><\/span><\/span> Launch Messenger and post comments<\/span><\/strong><\/span><\/span><\/h3>\n
After you have successfully authorized your Facebook account and homepage, you can<\/span><\/span><\/span> manage your multiple homepages<\/span><\/strong><\/span><\/span> on SaleSmartly, realize<\/span><\/span><\/span> one-stop chat<\/span><\/strong><\/span><\/span>, send, receive and process Messenger messages and homepage post comments of your multiple homepages. You<\/span><\/span><\/span> don't need to switch homepages repeatedly<\/span><\/strong><\/span><\/span> to reply to user messages, which helps you reply to Messenger and homepage post comments more easily and quickly. Click [Enable Messenger] and [Enable Post Comments] to receive information in real time.<\/span><\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
<\/div>\n
<\/div>\n
c. Synchronize contacts<\/h3>\n
You can also sync your Facebook contacts to SaleSmartly,<\/span><\/span><\/span> so you can chat back, send group messages, etc.<\/span><\/strong><\/span><\/span> Click \"Sync Contacts\" to sync contact information and nearly 20 chat records for each contact.<\/span><\/span><\/span> (Note: To sync all contacts, please contact our official customer service)<\/span><\/strong><\/span><\/span><\/p>\n
After synchronizing contacts, you can also confirm the progress by viewing the synchronization records. The synchronized contacts can be viewed in the [Customer] - Customer List.<\/span><\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
<\/div>\n
<\/div>\n
2. Automated and Efficient Review Control<\/h2>\n
Using robot automation can greatly improve your efficiency in processing visitor messages and solving visitor problems. It can also help you increase sales, drive traffic for third-party products, and other usage scenarios.<\/span><\/span><\/span><\/p>\n
a. Automated creation<\/span><\/span><\/span><\/h3>\n
In [Robot] - [Automated Process], you can manage and create your automation process. Click [New Flow], select the Messenger channel or Facebook post comments (select the channel you want to configure automation), and then click Next.<\/span><\/span><\/span><\/p>\n
$\"Automated$ <\/p>\n
<\/p>\n
<\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
The automation process settings mainly include three components: triggers, conditions, and actions. The rich combination of different components can realize different business scenarios.<\/span><\/span><\/span><\/p>\n
There are also<\/span><\/span><\/span> triggers specifically for Facebook channels<\/span><\/strong><\/span><\/span>, namely \"click on ads\", \"Messenger address\", and \"Messenger chat plug-in\". That is to say, when a user clicks on an ad on your homepage, clicks on a messenger link, or opens a Messenger chat plug-in, the following process will be triggered, such as sending a message to the user, assigning customer service to it, replying to Facebook comments, etc.<\/span><\/span><\/span><\/p>\n
$\"Set$ <\/span><\/span><\/span><\/p>\n
<\/p>\n
<\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
Facebook post comment channel: <\/span><\/strong><\/span><\/span>SaleSmartly also provides you with automation templates specifically applied to Facebook post comments, namely [Handle Facebook comments] and [Send private messages to Facebook comments] action templates, which can<\/span><\/span><\/span> automatically reply to comments, delete comments, hide comments, etc, according to the triggered content.<\/span><\/strong><\/span><\/span> In addition to this template, there are other templates for you to use in Fb chat orders, such as [Visitor Intent Recognition (AI)] [Inquiry Order] [Logistics Policy (AI)] triggers, which can quickly process Messenger messages or homepage post comments.<\/span><\/span><\/span><\/p>\n
You can also select the condition [Specify homepage posts] and choose applicable posts for specific operations. This way, you can distinguish posts and<\/span><\/span><\/span> provide targeted content replies and strategies for different posts<\/span><\/strong><\/span><\/span>. For example, when you leave comments on different advertising posts, you can automatically send different product links.<\/span><\/span><\/span><\/p>\n
$\"Facebook$ <\/p>\n
<\/p>\n
<\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
<\/p>\n
b. Automated configuration<\/span><\/span><\/span><\/h3>\n
How to configure automation:<\/span><\/strong><\/span><\/span> After editing the automation process, click Save, then click Configure, select the social media account you want to associate, and click OK. At the same time, you need to start it in the [Automated Process] interface.<\/span><\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
$\"Automated$ <\/div>\n
<\/div>\n
<\/span><\/span><\/p>\n
In addition, you can also go to the [Integration] - Messenger & Comment channel, click [Edit Automation], select the associated channel, and check the automation you want to configure.<\/span><\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
<\/div>\n
<\/div>\n
<\/span><\/span><\/p>\n
c. Synchronous automation<\/span><\/span><\/span><\/h3>\n
SaleSmartly also supports synchronization automation. You can select an existing homepage and automatically associate it with other homepages. (For more detailed information on the automation process, please visit the following link:<\/span><\/span><\/span> Automation Process<\/span><\/span><\/span><\/a>)<\/span><\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
<\/div>\n
<\/div>\n
3. Use Cases<\/span><\/span><\/span><\/h2>\n
a. Process Facebook comments, like, delete, reply (take Like Reply as an example)<\/span><\/span><\/span><\/h3>\n
Trigger: AI visitor intent recognition<\/p>\n
Condition: Specify the homepage post (you don’t need to specify the condition, and then you can synchronize it to the accounts of each homepage, and automate all comments)<\/p>\n
Actions: Process Facebook comments, Send private messages to Facebook comments<\/p>\n
First, select the Facebook post comment channel<\/strong> to create it. You can choose [Visitor Intent Identification (AI)] as the trigger, which can well identify the visitor's intention and take subsequent actions. The designated posts are more targeted. [Handle Facebook comments] can be likes, deletions, replies, and hiding. Finally, you can send private messages to further promote traffic or increase fans.<\/span><\/span><\/span><\/p>\n
<\/p>\n
<\/p>\n
b. Identify the intention of comments for marketing conversion<\/span><\/h3>\n
Trigger: AI visitor intent recognition<\/span><\/p>\n
Actions: Handle Facebook comments, send private messages to Facebook comments<\/span><\/p>\n
[Visitor Intent Identification (AI)] can identify the intention of visitor comments very well. If it matches the direction intention you set, it will trigger subsequent marketing actions. You can reply to visitor comments and conduct private message marketing at the same time to increase the order conversion rate.<\/p>\n
$\"Identify$ <\/p>","pure_content":"Negative or spam comments can derail your Facebook marketing efforts. SaleSmartly empowers businesses to automate comment moderation, engage authentically, and convert critics into customers. This guide walks through setting up AI-powered workflows to manage comments at scale.\n \n1. Integrated Management of Facebook Posts\na. Authorize Facebook\nBefore using Facebook to chat, you need to integrate your Facebook account and page into SaleSmartly.\n\u2460 First, you need to authorize your Facebook account to the platform.\n\n\n \n\n\u2461 After logging into your Facebook account, click Continue as (your account name), select the homepage you want to link, then click [Continue], select the operations that SaleSmartly can perform on the homepage (it is recommended to select \"Yes\" for all), then click [Save]. After completing the authorization, click [OK] to return to the SaleSmartly. See the example picture below:\n\n\n\n \n\n\u2462After the authorization is completed, Facebook is successfully integrated into SaleSmartly.\n \nb. Launch Messenger and post comments\nAfter you have successfully authorized your Facebook account and homepage, you can manage your multiple homepages on SaleSmartly, realize one-stop chat, send, receive and process Messenger messages and homepage post comments of your multiple homepages. You don't need to switch homepages repeatedly to reply to user messages, which helps you reply to Messenger and homepage post comments more easily and quickly. Click [Enable Messenger] and [Enable Post Comments] to receive information in real time.\n\n\n \nc. Synchronize contacts\nYou can also sync your Facebook contacts to SaleSmartly, so you can chat back, send group messages, etc. Click \"Sync Contacts\" to sync contact information and nearly 20 chat records for each contact. (Note: To sync all contacts, please contact our official customer service)\nAfter synchronizing contacts, you can also confirm the progress by viewing the synchronization records. The synchronized contacts can be viewed in the [Customer] - Customer List.\n\n\n \n2. Automated and Efficient Review Control\nUsing robot automation can greatly improve your efficiency in processing visitor messages and solving visitor problems. It can also help you increase sales, drive traffic for third-party products, and other usage scenarios.\na. Automated creation\nIn [Robot] - [Automated Process], you can manage and create your automation process. Click [New Flow], select the Messenger channel or Facebook post comments (select the channel you want to configure automation), and then click Next.\n\n \n\n\nThe automation process settings mainly include three components: triggers, conditions, and actions. The rich combination of different components can realize different business scenarios.\nThere are also triggers specifically for Facebook channels, namely \"click on ads\", \"Messenger address\", and \"Messenger chat plug-in\". That is to say, when a user clicks on an ad on your homepage, clicks on a messenger link, or opens a Messenger chat plug-in, the following process will be triggered, such as sending a message to the user, assigning customer service to it, replying to Facebook comments, etc.\n\n \n\n\nFacebook post comment channel: SaleSmartly also provides you with automation templates specifically applied to Facebook post comments, namely [Handle Facebook comments] and [Send private messages to Facebook comments] action templates, which can automatically reply to comments, delete comments, hide comments, etc, according to the triggered content. In addition to this template, there are other templates for you to use in Fb chat orders, such as [Visitor Intent Recognition (AI)] [Inquiry Order] [Logistics Policy (AI)] triggers, which can quickly process Messenger messages or homepage post comments.\nYou can also select the condition [Specify homepage posts] and choose applicable posts for specific operations. This way, you can distinguish posts and provide targeted content replies and strategies for different posts. For example, when you leave comments on different advertising posts, you can automatically send different product links.\n\n \n\n\n\nb. Automated configuration\nHow to configure automation: After editing the automation process, click Save, then click Configure, select the social media account you want to associate, and click OK. At the same time, you need to start it in the [Automated Process] interface.\n\n\n \n\nIn addition, you can also go to the [Integration] - Messenger & Comment channel, click [Edit Automation], select the associated channel, and check the automation you want to configure.\n\n\n \n\nc. Synchronous automation\nSaleSmartly also supports synchronization automation. You can select an existing homepage and automatically associate it with other homepages. (For more detailed information on the automation process, please visit the following link: Automation Process)\n\n\n \n3. Use Cases\na. Process Facebook comments, like, delete, reply (take Like Reply as an example)\nTrigger: AI visitor intent recognition\nCondition: Specify the homepage post (you don’t need to specify the condition, and then you can synchronize it to the accounts of each homepage, and automate all comments)\nActions: Process Facebook comments, Send private messages to Facebook comments\nFirst, select the Facebook post comment channel to create it. You can choose [Visitor Intent Identification (AI)] as the trigger, which can well identify the visitor's intention and take subsequent actions. The designated posts are more targeted. [Handle Facebook comments] can be likes, deletions, replies, and hiding. Finally, you can send private messages to further promote traffic or increase fans.\n\n \nb. Identify the intention of comments for marketing conversion\nTrigger: AI visitor intent recognition\nActions: Handle Facebook comments, send private messages to Facebook comments\n[Visitor Intent Identification (AI)] can identify the intention of visitor comments very well. If it matches the direction intention you set, it will trigger subsequent marketing actions. You can reply to visitor comments and conduct private message marketing at the same time to increase the order conversion rate.","is_draft":"0","editor_type":"3","file_path":"","add_time":"1778062644","update_time":"1778123129"},"pure_content":"Negative or spam comments can derail your Facebook marketing efforts. SaleSmartly empowers businesses to automate comment moderation, engage authentically, and convert critics into customers. This gui"},{"id":"783676","string_id":"bRLQxbXJ","status":"1","parent_id":"783672","slug":"bRLQxbXJ","order":"0","name":"Facebook Messenger Sales Chat Tutorial","type":"2","cover":"","cover_alt":"","desc":"","website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1778062644","add_time":"1778062644","update_time":"1778123129","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"783676\", \"783672\", \"783666\", \"783634\"]","content":{"content_id":"783676","content":"
For brands using Facebook for customer communication, fast response times, efficient team coordination, and smart automation are key to boosting engagement and conversions<\/strong>. SaleSmartly helps brands centralize chat management, analyze data performance<\/strong>, and empower support teams with tools like real-time translation, tagging, quick replies, and customizable workflows<\/strong>. This guide walks you through how to use Facebook Messenger effectively.<\/p>\n
<\/p>\n
1. Multi-channel aggregation management<\/span><\/span><\/span><\/h2>\n
Salesmartly supports the authorization of multiple FB accounts and centralized integrated management, reducing switching energy and time costs.<\/span><\/span><\/span><\/p>\n
a. Facebook authorization<\/h3>\n
Before using Facebook to chat, you need to integrate your Facebook account and page into SaleSmartly.<\/span><\/span><\/span><\/p>\n
\u2460 First, you need<\/span><\/span><\/span> to authorize<\/span><\/strong><\/span><\/span> your Facebook account to the platform<\/span><\/span><\/span><\/p>\n
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\u2461 <\/span><\/span><\/span>After logging into your Facebook account, click Continue as (your account name), select the homepage you want to link, then click [Continue], select the operations that SaleSmartly can perform on the homepage (it is recommended to select \"Yes\" for all), then click [Save]. After completing the authorization, click [OK] to return to the SaleSmartly. See the example picture below:<\/span><\/span><\/span><\/p>\n
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$\"Facebook$ <\/div>\n
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\u2462After the authorization is completed, Facebook is successfully integrated into Salesmartly.<\/span><\/span><\/span><\/p>\n
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b. Authorize accounts and synchronize contacts & generate conversations<\/span><\/span><\/span><\/h3>\n
Once you have successfully authorized your Facebook account and homepage, you can<\/span><\/span><\/span> manage your multiple homepages<\/span><\/strong><\/span><\/span> on the SaleSmartly platform, enabling<\/span><\/span><\/span> one-stop chat<\/span><\/strong><\/span><\/span>, sending, receiving and processing Messenger messages and homepage post comments of your multiple homepages. You<\/span><\/span><\/span> do not need to repeatedly switch homepages<\/span><\/strong><\/span><\/span> to reply to user messages, helping you reply to Messenger and homepage post comments more easily and quickly.<\/span><\/span><\/span><\/p>\n
\u2460 Click [Enable Messenger] and [Enable Post Comments] to receive information in real time.<\/span><\/span><\/span><\/p>\n
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\u2461Click to sync contacts<\/span><\/span><\/span><\/p>\n
You can also sync your Facebook contacts to SaleSmartly<\/span><\/span><\/span> <\/span><\/span><\/strong>to<\/span><\/span><\/span> chat back, send group messages, etc.<\/span><\/strong><\/span><\/span> Click \"Sync Contacts\" to sync contact information and nearly 20 chat records for each contact.<\/span><\/span><\/span> (Note: To sync all contacts, please contact our official customer service)<\/span><\/strong><\/span><\/span><\/p>\n
After synchronizing contacts, you can also confirm the progress by viewing the synchronization records. The synchronized contacts can be viewed in the [Customer] - Customer List.<\/span><\/span><\/span><\/p>\n
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\u2462Click Generate Session<\/p>\n
SaleSmartly will read your historical conversations and generate them in [Live Chat]. You can view and chat there, and easily connect your chat sessions on various homepages. You can also manage the conversations in the [Session Management], which is convenient for managing multiple accounts.<\/span><\/span><\/span><\/p>\n
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2. Highly efficient chat sessions<\/span><\/span><\/span><\/h2>\n
a. Session list<\/span><\/span><\/span><\/h3>\n
In the [Live Chat], Salesmartly supports one-stop chat for multiple homepage messages. You can click [Messenger] and [Facebook Post Comments] channels in the conversation filter bar<\/span><\/span><\/span> to quickly filter the conversation messages of the corresponding homepage<\/span><\/strong><\/span><\/span>. It also supports filtering rich fields such as conversation status, customer name, visitor tag, mobile phone number, etc.<\/span><\/span><\/span><\/p>\n
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You can view the basic information of the session at this time in the session display bar to facilitate your subsequent session management.<\/span><\/span><\/span><\/p>\n
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b. Multi-function chat window<\/span><\/span><\/span><\/h3>\n
Messenger channels<\/span><\/span><\/span><\/h4>\n
In terms of message sending, the Messenger channel<\/span><\/span><\/span> supports sending content in text, pictures, audio, video and other formats<\/span><\/strong><\/span><\/span>. It also<\/span><\/span><\/span> supports real-time custom translation<\/span><\/strong><\/span><\/span>,<\/span><\/span><\/span> adding conversation tags, and sending recommended products<\/span><\/strong><\/span><\/span> to help you respond efficiently during the conversation.<\/span><\/span><\/span><\/p>\n
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Facebook Post Comments<\/span><\/span><\/span><\/h4>\n
You can also handle comments on Facebook posts, including<\/span><\/span><\/span> replying, liking, deleting, hiding comments<\/span><\/strong><\/span><\/span>, etc.<\/span><\/span><\/span><\/p>\n
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c. Customized customer information & session information<\/span><\/span><\/span><\/h3>\n
Customer information<\/span><\/span><\/span><\/h4>\n
You can view detailed customer information in the [Customer Information] on the right. You can also<\/span><\/span><\/span> add visitor tags and notes and modify email addresses, mobile phone numbers<\/span><\/strong><\/span><\/span>, etc., so that you can record visitor information during the session.<\/span><\/span><\/span><\/p>\n
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Conversation Message<\/span><\/span><\/span><\/h4>\n
In addition, in [Conversation Information], you can<\/span><\/span><\/span> assign a new customer service representative<\/span><\/strong><\/span><\/span> to the conversation and add a customizable conversation tag<\/strong><\/span><\/span> to the conversation<\/span><\/span> to facilitate subsequent conversation management, chat replay, and other operations.<\/span><\/span><\/span><\/span><\/p>\n
$\"Conversation$ <\/div>\n
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d. Talk library - edit commonly used scripts for quick replies<\/span><\/span><\/span><\/h3>\n
During the chat, you can click [Script Library] on the right<\/span><\/span><\/span> to send commonly used scripts<\/span><\/strong><\/span><\/span>. At the same time, you can also click [Quick Reply] below the conversation window to expand the script library to improve the professionalism and accuracy of customer service responses.<\/span><\/span><\/span><\/p>\n
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How to add a script library:<\/span><\/strong><\/span><\/span> You can go to [Customer] - Word Library to add, edit, import\/export scripts, etc.<\/span><\/span><\/span><\/p>\n
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$\"How$ <\/div>\n
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e. Other features<\/span><\/strong><\/span><\/span><\/h3>\n
In addition to the general chat functionality, SaleSmartly also supports the following features:<\/span><\/span><\/span><\/p>\n
Supports processing Messenger messages after 7 days<\/span><\/span><\/span><\/h4>\n
On SaleSmartly, to process Messenger messages after 7 days, customer service only needs to select tags related to the content when typing the message in the chat box and send it together.<\/span><\/span><\/span><\/p>\n
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Support viewing the source of advertisement posts when visitors initiate chats<\/span><\/span><\/span><\/span><\/h4>\n
In the chat interface, you can check<\/span><\/span><\/span> which ad post the visitor came from to start the chat with you<\/span><\/strong><\/span><\/span> and gain a deeper understanding of what makes users interact with the brand<\/span><\/strong><\/span><\/span>, helping you analyze the effect of ad posts and<\/span><\/span><\/span> improve user portraits<\/span><\/strong><\/span><\/span>. In this way, when chatting, you can<\/span><\/span><\/span> conduct targeted chats based on the ad posts when the user initiates the chat<\/span><\/strong><\/span><\/span>, thereby achieving a high order conversion rate.<\/span><\/span><\/span><\/p>\n
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Support FAQ (<\/span><\/span><\/span><\/span> Frequently Asked Questions<\/span><\/span><\/span> ) intelligent answer<\/span><\/span><\/span><\/span><\/h4>\n
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How to set up FAQ: <\/span><\/strong><\/span><\/span>You can add, edit, and set the automatic reply switch of FAQ in [Robot]-AI Corpus. Making good use of FAQ can greatly improve the efficiency of customer service response.<\/span><\/span><\/span><\/p>\n
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$\"How$ <\/div>\n
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3. Smart and Intuitive Data Analytics<\/span><\/span><\/span><\/h2>\n
SaleSmartly also supports Messenger channel analysis. With this function, you can view<\/span><\/span><\/span> the overview of the fan data of the Messenger channel, the daily growth trend<\/span><\/strong><\/span><\/span>, and the breakdown of the new fans of each public page, as well as<\/span><\/span><\/span> the fan acceptance of customer service, to help you implement your strategy and evaluate the performance of members<\/span><\/strong><\/span><\/span>. (For more, visit:<\/span><\/span><\/span> Channel Analysis – SaleSmartly Help Center<\/span><\/span><\/span><\/a>)<\/span><\/span><\/span><\/p>\n
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$\"Channel$ <\/div>\n
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4.<\/span><\/span><\/span> Meet the collaborative process of large-scale customer service teams<\/span><\/span><\/span><\/h2>\n
a. Member management<\/span><\/span><\/span><\/h3>\n
SaleSmartly supports large-scale customer service team collaboration processes. You can manage members in [Basic Settings] - [Team]. SaleSmartly provides two ways to add members: adding members through internal member shortcuts and adding members through email (for specific operations, please refer to the following link:<\/span><\/span><\/span> How to Manage Your Team - SaleSmartly Help Center<\/span><\/span><\/span><\/a>). When adding members, you can set reception limits and roles, assign channel chat permissions<\/strong>, etc. for members. After adding, members with corresponding permissions can access the session and receive guests.<\/span><\/span><\/span><\/p>\n
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$\"Manage$ <\/div>\n
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b. Session state<\/h3>\n
New conversation messages are in robot-managed\/unassigned state by default, which supports manual access by customer service members and automatic assignment of conversation messages to the member, meeting the needs of multi-person collaboration scenarios such as assigning conversations to other customer service roles. At the same time, customer service personnel can end conversation messages and mark conversation tags to facilitate conversation archiving and chat quality inspection with supervisors. Ended conversations can be viewed and returned to in the [Session Management].<\/span><\/span><\/span><\/p>\n
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c. Role-based access control<\/span><\/span><\/span><\/h3>\n
It supports the configuration of customer service functions and data permissions. Customer service staff can manage their own conversation messages<\/strong>, view the corresponding contact information, and set other customer service conversations to be invisible, thus isolating customer service conversation data, ensuring the privacy of customer service conversations and facilitating personal performance statistics<\/strong>.<\/span><\/span><\/span><\/p>\n
<\/div>\nd. Session archiving and quality inspection<\/span><\/span><\/span><\/h3>\n
After the conversation ends, you can view the conversation record, user ratings, and user feedback in [Customer-Session Management], which is convenient for supervisors to supervise, conduct chat quality inspections, and perform performance ratings. In addition, you can also \"restart the chat\" to restart the chat with the user.<\/span><\/span><\/span><\/p>\n
<\/span><\/span><\/p>\n
$\"Session$ <\/div>","pure_content":"For brands using Facebook for customer communication, fast response times, efficient team coordination, and smart automation are key to boosting engagement and conversions. SaleSmartly helps brands centralize chat management, analyze data performance, and empower support teams with tools like real-time translation, tagging, quick replies, and customizable workflows. This guide walks you through how to use Facebook Messenger effectively.\n \n1. Multi-channel aggregation management\nSalesmartly supports the authorization of multiple FB accounts and centralized integrated management, reducing switching energy and time costs.\na. Facebook authorization\nBefore using Facebook to chat, you need to integrate your Facebook account and page into SaleSmartly.\n\u2460 First, you need to authorize your Facebook account to the platform\n\n\n \n\n\u2461 After logging into your Facebook account, click Continue as (your account name), select the homepage you want to link, then click [Continue], select the operations that SaleSmartly can perform on the homepage (it is recommended to select \"Yes\" for all), then click [Save]. After completing the authorization, click [OK] to return to the SaleSmartly. See the example picture below:\n\n\n \n\n\u2462After the authorization is completed, Facebook is successfully integrated into Salesmartly.\n \nb. Authorize accounts and synchronize contacts & generate conversations\nOnce you have successfully authorized your Facebook account and homepage, you can manage your multiple homepages on the SaleSmartly platform, enabling one-stop chat, sending, receiving and processing Messenger messages and homepage post comments of your multiple homepages. You do not need to repeatedly switch homepages to reply to user messages, helping you reply to Messenger and homepage post comments more easily and quickly.\n\u2460 Click [Enable Messenger] and [Enable Post Comments] to receive information in real time.\n\n\n \n\n\u2461Click to sync contacts\nYou can also sync your Facebook contacts to SaleSmartly to chat back, send group messages, etc. Click \"Sync Contacts\" to sync contact information and nearly 20 chat records for each contact. (Note: To sync all contacts, please contact our official customer service)\nAfter synchronizing contacts, you can also confirm the progress by viewing the synchronization records. The synchronized contacts can be viewed in the [Customer] - Customer List.\n\n\n \n\n\u2462Click Generate Session\nSaleSmartly will read your historical conversations and generate them in [Live Chat]. You can view and chat there, and easily connect your chat sessions on various homepages. You can also manage the conversations in the [Session Management], which is convenient for managing multiple accounts.\n\n\n \n2. Highly efficient chat sessions\na. Session list\nIn the [Live Chat], Salesmartly supports one-stop chat for multiple homepage messages. You can click [Messenger] and [Facebook Post Comments] channels in the conversation filter bar to quickly filter the conversation messages of the corresponding homepage. It also supports filtering rich fields such as conversation status, customer name, visitor tag, mobile phone number, etc.\n\n\n \n\nYou can view the basic information of the session at this time in the session display bar to facilitate your subsequent session management.\n\n\n \n\nb. Multi-function chat window\nMessenger channels\nIn terms of message sending, the Messenger channel supports sending content in text, pictures, audio, video and other formats. It also supports real-time custom translation, adding conversation tags, and sending recommended products to help you respond efficiently during the conversation.\n\n\n \n\nFacebook Post Comments\nYou can also handle comments on Facebook posts, including replying, liking, deleting, hiding comments, etc.\n\n\n \n\n\nc. Customized customer information & session information\nCustomer information\nYou can view detailed customer information in the [Customer Information] on the right. You can also add visitor tags and notes and modify email addresses, mobile phone numbers, etc., so that you can record visitor information during the session.\n\n\n \n\nConversation Message\nIn addition, in [Conversation Information], you can assign a new customer service representative to the conversation and add a customizable conversation tag to the conversation to facilitate subsequent conversation management, chat replay, and other operations.\n\n \n\nd. Talk library - edit commonly used scripts for quick replies\nDuring the chat, you can click [Script Library] on the right to send commonly used scripts. At the same time, you can also click [Quick Reply] below the conversation window to expand the script library to improve the professionalism and accuracy of customer service responses.\n\n\n \n\nHow to add a script library: You can go to [Customer] - Word Library to add, edit, import\/export scripts, etc.\n\n\n \n\ne. Other features\nIn addition to the general chat functionality, SaleSmartly also supports the following features:\nSupports processing Messenger messages after 7 days\nOn SaleSmartly, to process Messenger messages after 7 days, customer service only needs to select tags related to the content when typing the message in the chat box and send it together.\n\n\n \n\nSupport viewing the source of advertisement posts when visitors initiate chats\nIn the chat interface, you can check which ad post the visitor came from to start the chat with you and gain a deeper understanding of what makes users interact with the brand, helping you analyze the effect of ad posts and improve user portraits. In this way, when chatting, you can conduct targeted chats based on the ad posts when the user initiates the chat, thereby achieving a high order conversion rate.\n\n\n \n\nSupport FAQ ( Frequently Asked Questions ) intelligent answer\n\n\n \n\nHow to set up FAQ: You can add, edit, and set the automatic reply switch of FAQ in [Robot]-AI Corpus. Making good use of FAQ can greatly improve the efficiency of customer service response.\n\n\n \n3. Smart and Intuitive Data Analytics\nSaleSmartly also supports Messenger channel analysis. With this function, you can view the overview of the fan data of the Messenger channel, the daily growth trend, and the breakdown of the new fans of each public page, as well as the fan acceptance of customer service, to help you implement your strategy and evaluate the performance of members. (For more, visit: Channel Analysis – SaleSmartly Help Center)\n\n\n \n4. Meet the collaborative process of large-scale customer service teams\na. Member management\nSaleSmartly supports large-scale customer service team collaboration processes. You can manage members in [Basic Settings] - [Team]. SaleSmartly provides two ways to add members: adding members through internal member shortcuts and adding members through email (for specific operations, please refer to the following link: How to Manage Your Team - SaleSmartly Help Center). When adding members, you can set reception limits and roles, assign channel chat permissions, etc. for members. After adding, members with corresponding permissions can access the session and receive guests.\n\n\n \n\nb. Session state\nNew conversation messages are in robot-managed\/unassigned state by default, which supports manual access by customer service members and automatic assignment of conversation messages to the member, meeting the needs of multi-person collaboration scenarios such as assigning conversations to other customer service roles. At the same time, customer service personnel can end conversation messages and mark conversation tags to facilitate conversation archiving and chat quality inspection with supervisors. Ended conversations can be viewed and returned to in the [Session Management].\n\n\n \n\nc. Role-based access control\nIt supports the configuration of customer service functions and data permissions. Customer service staff can manage their own conversation messages, view the corresponding contact information, and set other customer service conversations to be invisible, thus isolating customer service conversation data, ensuring the privacy of customer service conversations and facilitating personal performance statistics.\n\nd. Session archiving and quality inspection\nAfter the conversation ends, you can view the conversation record, user ratings, and user feedback in [Customer-Session Management], which is convenient for supervisors to supervise, conduct chat quality inspections, and perform performance ratings. In addition, you can also \"restart the chat\" to restart the chat with the user.","is_draft":"0","editor_type":"3","file_path":"","add_time":"1778062648","update_time":"1778123129"},"pure_content":"For brands using Facebook for customer communication, fast response times, efficient team coordination, and smart automation are key to boosting engagement and conversions. SaleSmartly helps brands ce"},{"id":"783677","string_id":"0Jau3eOn","status":"1","parent_id":"783672","slug":"0Jau3eOn","order":"0","name":"Tutorial on How to Attract Visitors and Traffic with Facebook Ads","type":"2","cover":"","cover_alt":"","desc":"","website":"","contact":"","seo_title":"","seo_keyword":"","seo_desc":"","share_switch":"0","share_code":"","author":"","published_time":"1778062648","add_time":"1778062648","update_time":"1778123129","corp_auth_id":"0","verify_code_auth_id":"0","editor_type":"3","file_type":"","auth_id":"[\"783677\", \"783672\", \"783666\", \"783634\"]","content":{"content_id":"783677","content":"
For marketers leveraging Facebook ads to funnel traffic to platforms like WhatsApp or Telegram, managing high visitor volume efficiently is key. SaleSmartly’s automation tools<\/strong> streamline responses, personalize interactions, and turn clicks into conversions. No manual bottlenecks.<\/p>\n
<\/p>\n
1. <\/span><\/span><\/span>Automated Workflow Setup<\/h2>\n
Using robot automation can greatly improve your efficiency in processing visitor messages and solving visitor problems. It can also help you increase sales, drive traffic for third-party products, and other usage scenarios.<\/span><\/span><\/span><\/p>\n
a. Automated creation<\/span><\/span><\/span><\/h3>\n
In [Robot] - [Automated Process], you can manage and create your automation process. Click [New Flow], select the Messenger channel or Facebook post comments (select the channel you want to configure automation), and then click Next.<\/p>\n
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$\"Automated$ <\/div>\n
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The automation process settings mainly include three components: triggers, conditions, and actions<\/strong>. The rich combination of different components can realize different business scenarios.<\/span><\/span><\/span><\/p>\n
There are also<\/span><\/span><\/span> triggers specifically for Facebook channels<\/span><\/strong><\/span><\/span>, namely \"click on ads\", \"Messenger address\", and \"Messenger chat plug-in\". That is to say, when a user clicks on an ad on your homepage, clicks on a messenger link, or opens a Messenger chat plug-in, the following process will be triggered, such as sending a message to the user, assigning customer service to it, replying to Facebook comments, etc.<\/span><\/span><\/span><\/p>\n
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$\"Set$ <\/div>\n
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Facebook post comment channel: <\/span><\/strong><\/span><\/span>SaleSmartly also provides you with automation templates specifically applied to Facebook post comments, namely [Handle Facebook comments] and [Send private messages to Facebook comments] action templates, which can<\/span><\/span><\/span> automatically reply to comments, delete comments, hide comments, etc, according to the triggered content.<\/span><\/strong><\/span><\/span> In addition to this template, there are other templates for you to use in Fb chat orders, such as [Visitor Intent Recognition (AI)] [Inquiry Order] [Logistics Policy (AI)] triggers, which can quickly process Messenger messages or homepage post comments.<\/span><\/span><\/span><\/p>\n
You can also select the condition [Specify homepage posts] and choose applicable posts for specific operations. This way, you can distinguish posts and<\/span><\/span><\/span> provide targeted content replies and strategies for different posts<\/span><\/strong><\/span><\/span>. For example, when you leave comments on different advertising posts, you can automatically send different product links.<\/span><\/span><\/span><\/p>\n
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$\"Set$ <\/div>\n
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b. Automated configuration<\/span><\/span><\/span><\/h3>\n
How to configure automation:<\/span><\/strong><\/span><\/span> After editing the automation process, click Save, then click Configure, select the social media account you want to associate, and click OK. At the same time, you need to start it in the [Automated Process].<\/span><\/span><\/span><\/p>\n
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$\"Automated$ <\/div>\n
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In addition, you can also go to the [Integration] - Messenger & Comment channel, click [Edit Automation], select the associated channel, and check the automation you want to configure.<\/span><\/span><\/span><\/p>\n
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c. Synchronous automation<\/span><\/span><\/span><\/h3>\n
SaleSmartly also supports synchronization automation. You can select an existing homepage and automatically associate it with other homepages. (For more detailed information on the automation process, please visit the following link:<\/span><\/span><\/span> Automation Process<\/span><\/span><\/span><\/a> )<\/span><\/span><\/span><\/p>\n
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2. Simulate Actual Cases<\/h2>\n
a. Direct traffic to third-party channels (WhatsApp as an example)<\/h3>\n
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Advertisement posts to attract traffic to WhatsApp<\/span><\/h4>\n<\/li>\n<\/ul>\n
Trigger: Click on ad<\/p>\n
Condition: Visitor's language (optional)<\/p>\n
Action: Send message<\/p>\n
When a user clicks on your ad post, it will be judged and diverted based on the visitor's language, and a customized diversion message will be sent. You can set your WhatsApp jump link in [Send Message]. When the user clicks the link button, they can jump to achieve diversion. The same applies to other channels.<\/p>\n
$\"Advertisement$ <\/p>\n
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New user traffic WhatsApp<\/span><\/h4>\n<\/li>\n<\/ul>\n
Trigger: Click on ad<\/p>\n
Condition: Visitor language (optional)<\/p>\n
Action: Send message<\/p>\n
You can also change the trigger to [New Visitor]. Whenever a new user initiates a chat, the automation process will be triggered. [Random Branch] can be randomly and evenly distributed to multiple wsapp accounts. You can freely combine more triggers and conditional action templates to meet your various situations.<\/p>\n
$\"New$ <\/p>\n
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b. Process Facebook comments, like, delete, reply (take like reply as an example)<\/span><\/span><\/span><\/h3>\n
Trigger: AI visitor intent recognition<\/p>\n
Condition: Specify the homepage post (you don’t need to specify the condition, and then you can synchronize it to the accounts of each homepage, and automate all comments)<\/p>\n
Actions: Process Facebook comments, Send private messages to Facebook comments<\/p>\n
First, select the Facebook post comment channel<\/strong> to create it. You can choose [Visitor Intent Identification (AI)] as the trigger, which can well identify the visitor's intention and take subsequent actions. The designated posts are more targeted. [Handle Facebook comments] can be likes, deletions, replies, and hiding. Finally, you can send private messages to further promote traffic or increase fans.<\/span><\/span><\/span><\/p>\n
$\"Process$ <\/p>","pure_content":"For marketers leveraging Facebook ads to funnel traffic to platforms like WhatsApp or Telegram, managing high visitor volume efficiently is key. SaleSmartly’s automation tools streamline responses, personalize interactions, and turn clicks into conversions. No manual bottlenecks.\n \n1. Automated Workflow Setup\nUsing robot automation can greatly improve your efficiency in processing visitor messages and solving visitor problems. It can also help you increase sales, drive traffic for third-party products, and other usage scenarios.\na. Automated creation\nIn [Robot] - [Automated Process], you can manage and create your automation process. Click [New Flow], select the Messenger channel or Facebook post comments (select the channel you want to configure automation), and then click Next.\n\n\n \n\nThe automation process settings mainly include three components: triggers, conditions, and actions. The rich combination of different components can realize different business scenarios.\nThere are also triggers specifically for Facebook channels, namely \"click on ads\", \"Messenger address\", and \"Messenger chat plug-in\". That is to say, when a user clicks on an ad on your homepage, clicks on a messenger link, or opens a Messenger chat plug-in, the following process will be triggered, such as sending a message to the user, assigning customer service to it, replying to Facebook comments, etc.\n\n\n \n\nFacebook post comment channel: SaleSmartly also provides you with automation templates specifically applied to Facebook post comments, namely [Handle Facebook comments] and [Send private messages to Facebook comments] action templates, which can automatically reply to comments, delete comments, hide comments, etc, according to the triggered content. In addition to this template, there are other templates for you to use in Fb chat orders, such as [Visitor Intent Recognition (AI)] [Inquiry Order] [Logistics Policy (AI)] triggers, which can quickly process Messenger messages or homepage post comments.\nYou can also select the condition [Specify homepage posts] and choose applicable posts for specific operations. This way, you can distinguish posts and provide targeted content replies and strategies for different posts. For example, when you leave comments on different advertising posts, you can automatically send different product links.\n\n\n \n\n\nb. Automated configuration\nHow to configure automation: After editing the automation process, click Save, then click Configure, select the social media account you want to associate, and click OK. At the same time, you need to start it in the [Automated Process].\n\n\n \n\nIn addition, you can also go to the [Integration] - Messenger & Comment channel, click [Edit Automation], select the associated channel, and check the automation you want to configure.\n\n\n \n\nc. Synchronous automation\nSaleSmartly also supports synchronization automation. You can select an existing homepage and automatically associate it with other homepages. (For more detailed information on the automation process, please visit the following link: Automation Process )\n\n\n \n2. Simulate Actual Cases\na. Direct traffic to third-party channels (WhatsApp as an example)\n\n\nAdvertisement posts to attract traffic to WhatsApp\n\n\nTrigger: Click on ad\nCondition: Visitor's language (optional)\nAction: Send message\nWhen a user clicks on your ad post, it will be judged and diverted based on the visitor's language, and a customized diversion message will be sent. You can set your WhatsApp jump link in [Send Message]. When the user clicks the link button, they can jump to achieve diversion. The same applies to other channels.\n\n \n\n\nNew user traffic WhatsApp\n\n\nTrigger: Click on ad\nCondition: Visitor language (optional)\nAction: Send message\nYou can also change the trigger to [New Visitor]. Whenever a new user initiates a chat, the automation process will be triggered. [Random Branch] can be randomly and evenly distributed to multiple wsapp accounts. You can freely combine more triggers and conditional action templates to meet your various situations.\n\n \nb. Process Facebook comments, like, delete, reply (take like reply as an example)\nTrigger: AI visitor intent recognition\nCondition: Specify the homepage post (you don’t need to specify the condition, and then you can synchronize it to the accounts of each homepage, and automate all comments)\nActions: Process Facebook comments, Send private messages to Facebook comments\nFirst, select the Facebook post comment channel to create it. You can choose [Visitor Intent Identification (AI)] as the trigger, which can well identify the visitor's intention and take subsequent actions. The designated posts are more targeted. [Handle Facebook comments] can be likes, deletions, replies, and hiding. Finally, you can send private messages to further promote traffic or increase fans.","is_draft":"0","editor_type":"3","file_path":"","add_time":"1778062651","update_time":"1778123129"},"pure_content":"For marketers leveraging Facebook ads to funnel traffic to platforms like WhatsApp or Telegram, managing high visitor volume efficiently is key. SaleSmartly’s automation tools streamline re"}],"content":{"icon":"","desc":"","content_id":"783672","add_time":"1778062634","update_time":"0","content":"","is_traffic_less":"0","file_type":""},"hot_list":[],"user_read_num":"0","is_auth":"0"},"msg":"Success","code":200}

3. Use Cases<\/h2>\n

a. Bulk messaging marketing (media + text)<\/h3>\nChoose Messenger, filter the target audience, draft your message with media and text, and define the frequency and send time. You can track message performance in the dashboard after sending.<\/p>\n<\/p>\n <\/p>\n

<\/h2>\n

2. Simulate Actual Cases<\/h2>\n

a. Bulk messaging marketing (media + text)<\/h3>\n
Choose Messenger, filter the target audience, draft your message with media and text, and define the frequency and send time. You can track message performance in the dashboard after sending.<\/p>\n
$\"Bulk$ <\/p>\n
<\/p>\n