1. Introduction

You can send group messages to WhatsApp users, and support sending message templates to customers in WhatsApp channels whose session time exceeds 24 hours. After sending a message template, you can also view the data related to the number of people who planned to send it, the number of people who have sent it, the number of people who successfully sent it, and the number of people who failed to send it, as well as view the details of the planned sending.

 

2. Features

2.1 WhatsApp App Group Message

(1) In [Group Plan] - [Mass Message], click "Create Plan", select the channel "WhatsApp App", and click "OK".

(2) Enter the name of the mass messaging plan, click "Filter" to select the customers to whom you want to send mass messages, and then click "Confirm".

Note: If there is no audience, you can import it in [Customer] - [Customer List].

(3) Enter the content to be sent: You can create group text, pictures or attachments here. You can also select "Insert system variables" (name, phone number, email address) and "Alternative text" (when the contact does not have a field value for the selected system variable, the alternative text will be displayed).

(4) Select the sending frequency. The group messaging plan supports sending multiple messages within 3-120 seconds.

(5) Select the sending time and set the mass sending time by yourself so that you can plan your marketing plan. After setting, click "Confirm" and the plan will be successfully created.

2.2 WhatsApp API number group messaging

(1) In [Group Plan] - [Mass Message], click "Create Plan", select the channel "WhatsApp API", and click "OK".

(2) Fill in the name of the group messaging plan and filter the audience (same as WhatsApp App).

(3) Select the type of message content to send. The WhatsApp API number supports the use of WhatsApp templates or the sending of non-template messages to visitors who have interacted within 24 hours. You can directly send text/image/attachment messages to customers who have interacted with you in the past day to wake them up. If the visitor responds, a new 24-hour conversation window can be opened without deducting the official message template conversation fee, thus reducing your marketing costs. You can also enter a number for testing before sending a group message.

Note: You can manage templates or add new templates in [Group Plan] - [WhatsApp API Template].

(4) Select the sending frequency and time and send.

 

3. Check the Effect of Group Messaging

After sending a group message, you can view the effect of the bulk message in [Group Plan] - [Mass Message], such as the planned number of people to send messages, the number of people who successfully sent messages, the delivery rate and other data, so that merchants can grasp the reach effect of each message, so that each message can be traced, helping merchants to quickly understand the marketing effect of messages, continuously iterate content, and improve marketing conversion efficiency. Click "Insight" in the group message plan to view the sending effect of a single plan, and view the following information:

(1) Basic information: record the group messaging plan configuration information and preview the original plan content.

(2) Delivery effect: Merchants can see the details and effect of message delivery. For example, by clicking on the "Planned number of people to send" area, merchants can see the original planned delivery of the message. By clicking on the "Number of people sent" area, merchants can see the details of the messages sent and the delivery ratio, and check whether there is any discrepancy with the original planned number of people to send.

(3) Click to view the conversation:

4. Frequently asked questions

(1) When I selected the customer, I checked the box next to "Name" and selected the customer. However, when I exported the customer information, I only saw 20 customer records instead of all the customer records. Why? 

A: If you want to check all customers, you can click "Check all XX customers" at the bottom to select all customers. Checking the box next to "Name" only selects all customers on a certain page, not all customers. The detailed check function description is as follows:

① If you only need to select a small number of specific customers, just check the [checkbox next to the user's name];

② If you need to select customers on a certain page, check the box next to "Name";

③ If you need to select all customers, click [Check all XX customers] at the bottom.

(2) How to add WhatsApp templates?

A: You can manage templates or add new templates in [Group Plan] - [WhatsApp API Template]. Before submitting a template, please try passive chatting for 3-5 days (i.e., visitors actively send messages to WS accounts). Directly applying for templates or sending group messages may easily lead to the new account being blocked. When filling in the template, you can refer to the official template examples to increase the probability of passing the template review: https://developers.facebook.com/docs/whatsapp/updates-to-pricing/new-template-guidelines