Notice on Migration from AI Corpus to AI Knowledge Base

Overview

To enhance system performance and improve knowledge management, the [AI Corpus] will be officially shut down on August 27, 2025. After this date, it will no longer be maintained. All content and management features will be moved to the new AI Knowledge Base. Please review your settings and prepare for the migration in advance.

Migration Plan

1. Timeline

• All AI Corpus content will be transferred to the [AI Knowledge Base] within 3 hours after the feature goes live.
• Your existing Q&A entries, categories, and configurations will be fully retained in the [AI Knowledge Base].

2. Data Security

• Migration is fully automated, no action is required on your side.
• If you notice any issues, please contact our support team.

What Will Change

1. AI Bot Configuration

• No changes to existing setups: If your AI bot is already connected to the [AI Corpus], its triggers and replies will continue to work as before.
• For new or updated projects:

The [AI Corpus] will no longer be available as an option.

If you remove [AI Corpus] from an existing setup, you won’t be able to add it back.

2. Quick Replies in Live Chat

• The [Quick Reply] – [Corpus] feature will be retired on August 27, 2025. AI Corpus content will no longer be accessible directly.
•  Once the [AI Corpus] is disabled, the smart FAQ suggestions in the online chat will also be turned off.

• Replacement option:

a. Export the needed knowledge documents from the [AI Knowledge Base].

b. Import them into the [Word Library] to manage quick replies.

How to Use the AI Knowledge Base

1. Access

After logging in, select [AI Knowledge Base] from the left-hand menu.

2. Creating and Managing Content

Step-by-Step guide

2.2.1 Create a Knowledge Base

Go to the AI Knowledge Base homepage. Click [Knowledge Base] → [Create a Knowledge Base] → [Q&A Document]. Then, enter a name and description.

2.2.2 Add Q&A Documents

Choose a knowledge base under Knowledge Base Type. Create a [Q&A Document], then either:

• Add categories and Q&As manually
• Or, bulk import using a template

2.2.3 Create an Agent

• Open the [Agent] page and click [Create an Agent]. Link one or more existing Q&A documents (multiple selection allowed).

2.2.4 Set Up an AI Bot

• From the left-hand menu, select [AI Robot]:

Under [Select AI Agent], choose [Helpknow.ai].

Select your created agent from the dropdown (e.g., Customer Service Agent_v1).

Frequently asked questions

1. Will my existing corpus data be safe after migration? 

Yes. All data will be migrated automatically. You can check the [AI Knowledge Base] to confirm everything is intact.

2. Do I need to manually transfer my corpus content?

No. Migration is automatic. Once complete, all content will be available in the [AI Knowledge Base].

3. What if I can’t use corpus content in live chat anymore? 

You can export Q&A documents from the [AI Knowledge Base] and import them into the Script Library for quick replies

4. Will my AI bots keep working during migration? 

Yes. Bot triggers will continue to function normally throughout the migration process.