1. Get to Know SaleSmartly
2. Key features: Six Core Modules Powering Global Social Media Success
(1) Omnichannel chat
Integrate mainstream social media and communication tools such as LiveChat, WhatsApp, Facebook Messenger, TikTok, Instagram, Telegram, LINE, Email, VKontakte, WeChat, etc. All customer inquiries can be managed in one panel, supporting real-time message reminders and cross-channel conversation record synchronization to avoid missing customer needs.
(2) Automation
Provides dozens of automated process templates (such as welcome messages, order status updates, discount push, etc.), supports parameterized editing and trigger condition settings. For example, automatically send satisfaction surveys or coupons after customers complete their purchases to increase repurchase rates.
(3) Teamwork
Supports multi-member permission management, conversation tag classification, and automatic assignment. For example, high-priority customers can be marked with conversation tags and automatically assigned to the corresponding sales team to improve response efficiency.
(4) Customer Relationship Management
The built-in customer information database records interaction history, preference tags and order data, and supports automated customer segmentation and precision marketing. For example, exclusive discount codes can be pushed to high-value customers to enhance customer stickiness.
(5) Data analysis
Real-time statistics of conversation volume, customer service response time, customer satisfaction and other indicators are generated to generate visual reports. Enterprises can optimize service strategies through data, such as adjusting customer service schedules during peak hours or improving robot speech.
(6) Real-time translation
Supports two-way automatic translation in 100+ languages, eliminating cross-border communication barriers. Customer service inputs in their native language and automatically converts it into the customer's language to ensure smooth communication.
3. Product Column: Nine Integrated Modules for Seamless Operations
SaleSmartly provides refined operational support for enterprises through the following columns:
| Function | Introduction |
| Live Chat | Manage customer conversations across channels in one place, communicate in real time, and improve response efficiency. |
| Customer Management | Centrally manage customer information, conversation records, form data, customer tags, etc., and integrate the script library and material library. |
| Bulk Plan | Create and send personalized bulk messages, manage group messaging templates, and accurately reach target customers. |
| Robot | Configure AI robots and automated processes to provide 24/7 intelligent customer service and efficiently answer common questions. |
| Data Analysis | Multi-dimensional data analysis reports, covering channel analysis, service overview, etc., help optimize operational strategies. |
| Integrated | Seamlessly connect independent sites with major overseas social media platforms to achieve data interoperability and improve operational efficiency. |
| App Store | Provides rich plug-ins to flexibly expand system functions and meet personalized business needs. |
| Cost Center | Clearly display version information, account balance and consumption details to facilitate expense management. |
| Basic Settings | Flexibly configure project and team permissions to create an efficient and collaborative workspace. |
4. Why Choose SaleSmartly?
- Global security compliance: Certified to ISO 27001 (information security) and ISO 27701 (privacy management), alongside China’s CCRC certification, ensuring data protection and regulatory adherence.
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Cloud & multi-device flexibility: Seamlessly operate across PCs, mobile apps (Android/iOS), and mini-programs, enabling real-time collaboration for remote or hybrid teams.
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Elastic scalability: Automatically scales to handle traffic spikes during peak periods (e.g., holidays or promotions) without manual intervention, maintaining seamless service delivery.
5. End-to-End Support & Services: From Onboarding to Advanced Mastery
(1) Pre-sales: one-to-one real-time deployment
Provide professional technicians to conduct 1v1 product demonstrations, so that you or your team can better understand how to operate the product and improve business efficiency.
(2) After-sales service: 7*12 hours technical support
Provide 7*12 hours technical Q&A to ensure that you can get effective solutions in time when you encounter technical problems at any time.
(3) Product manual: Online [Help Center] document
Provide convenient online educational resources to help you quickly understand and use SaleSmartly products, improve your product efficiency and give you a better experience.
(4) Demand Scheduling: Customized Service
When you use our products, what kind of improvements do you hope to see in order to help you improve your business efficiency? You are welcome to give us your valuable suggestions at any time. Our R&D colleagues will schedule the development of product functions based on your needs to help you improve your business efficiency.
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