Introduction

WhatsApp Business API is a powerful communication tool provided by Meta for global enterprises, allowing you to initiate conversations with strangers. WhatsApp API has some restrictions on group messaging. Before using WhatsApp Business API for group messaging, group messaging must comply with WhatsApp official policy requirements. Violating official policies will result in an official ban on your account! The following is a detailed tutorial on group messaging on the SaleSmartly platform:

Notice

The WhatsApp API numbers purchased by the platform strictly follow the official regulations and ban policies of Facebook. According to the official rules, if you trigger the restrictions, your number will be officially banned. You can check the WhatsApp official policy for more details.
In addition, we recommend that you try passive chatting for 3-5 days (i.e., visitors actively send messages to WS accounts) when using newly purchased WhatsApp API numbers to reduce the risk of being banned. Thank you for your understanding and cooperation!

Critical Rules to Avoid Bans

Avoid using personal WhatsApp numbers for testing

Please do not use your WhatsApp personal number to send messages to each other. If you need to test, please add or import your own number into the customer list. For adding or importing customers, please click to view. Then, conduct an API number group test. Otherwise, it will be easy for the official to detect whether the copywriting violates the rules, which may cause your template to be restricted.

Proper link usage in templates

When sending template messages, do not include links in the parameters, especially contact links (such as contacting a WhatsApp number). If you need to include a link, you can use a short link tool. The length of the link is irrelevant (Google search). And try to send 250 messages at a time, otherwise such messages will easily be banned by the official account. You will be banned after sending them!

Follow WhatsApp's content policy

Any group content messages must comply with WhatsApp official policies. Please read the official policies carefully! If you violate the WhatsApp Business Messaging Policy, the official has the right to ban your WhatsApp API account!

Mass Messaging Costs

Click here to view detailed fees for WhatsApp API.

About Templates

Template number package: No need to apply for a template, just send it directly. For more information about template number packages, please click here.

Odd/Even Number Package: You need to apply for a template from the official website. For more information about odd/even number packages, please click here.

Notice

The content of the template number package needs to comply with the official policy of WhatsApp. Please read the official policy carefully!

Add/Import Customers

In [Customer List] - Add Customers, add/batch import the WhatsApp customer information to be sent.

Notice

Integration-WhatsApp API-The switch must be turned on, otherwise the sending audience will be invalid.

Open Status
Select Audience

Create a Group Message

After the template is approved, select [WhatsApp API Channel] in [Group Plan] - [Mass Message] - [Create Plan].
Create a Group Message

Bulk Messaging Settings

Plan Name: Enter the name of your current group messaging plan, which must not exceed 50 characters.

Content Type:

Template message: used when actively sending group messages to strangers. Official requirements require that active group messages must use officially approved templates before they can be sent.
Ordinary messages: Ordinary messages can only be sent to contacts whose last reply time is within the past 24 hours. Ordinary messages cannot be sent after 24 hours. You can only send template messages or wait for the customer to actively interact.

Send to: Select your target audience from the customer list.
Bulk Messaging Settings

Tutorials on Sending Mass Messages