Changelog-2026.2

1. Personal WeChat Integration

Highly requested and now available: Personal WeChat is officially supported in SaleSmartly, for deeper, unified private domain management.

• Full chat: 1-on-1 and group messages, text, images, video, files, emojis, and @mentions
• Native experience: Real-time sync, message recall, reply quoting, member list view
• Unified inbox: Manage all WeChat accounts in one dashboard

Why this matters

Stop switching between devices or multiple WeChat clients. Handle all conversations in one platform for more professional, efficient private domain service.

2. Instantly Locate Conversations with Global Search

A new search bar in the updated chat interface lets you instantly find conversations by customer name, notes, or keywords—and jump directly into the chat.

Why This Matters
• Quickly reference past context when a returning customer reaches out.
• Reduce time spent scrolling through conversation lists.
• Respond faster and with greater relevance.

Note: Full chat history search is currently in development and will be released soon.

Try Global Search

3. Messenger Updates to Keep You Compliant

We've adapted quickly to Meta's latest changes to Messenger conversation policies. Our updates help you stay within the new guidelines while keeping customer conversations flowing without interruption.

What's new:

24 hour session notice: When you try to send a message outside the 24 hour window, the system now shows a clear warning. This helps you avoid policy violations before you hit send.

7 day session adjustment: If a customer hasn't replied in more than 7 days, the system nudges you to switch to a notification template instead of a standard message.

24 hour session warning

7 day session adjustment

Why this matters

Meta now closes standard messaging windows after 24 hours of inactivity. After 7 days, the restrictions get even tighter. With our updates, you can still reach back out using notification templates. No policy worries. Just longer term follow up and marketing reach when you need it.

4. TikTok Group Chats Just Got Smarter

Your TikTok fan groups can now run on autopilot.

Automated replies for groups:

Build custom automation flows for your TikTok group chats. Whether someone asks a question or a conversation sits too long without a reply, the system can jump in.

Triggers now include:

-Visitor sends a message
-Visitor intent detected
-Agent takes too long to reply
-Visitor takes too long to reply

Automation examples

Why this matters

Set up welcome messages or keyword triggered auto replies for your TikTok groups. Keep the conversation going and handle common questions instantly. No need to have someone watching the group 24/7.

5. Shared Analytics Links Now Show the Details

When you share a dashboard with partners or clients, they can now dig into the numbers themselves.

Click through to customer data

In any shared analytics link, clicking on a number opens a side panel with the actual customer list. Real time. No back and forth.

Same experience as inside the app

External collaborators can navigate just like they would in your own dashboard. They find what they need. You save the explanations.

Customer analytics dashboard

Why this matters

Share a dashboard with your boss or a partner. They want to verify a number. Instead of emailing you for the raw data, they click and see it themselves. Faster. More transparent. Way less back and forth.