1. Optimized Google Mail integration process
In email integration, the Gmail channel now supports the "Official Authorization" mode. Users do not need to obtain an authorization code; they can simply click "Connect Email" within the SaleSmartly system to be redirected to the official interface and complete the Gmail authorization and integration with one click. The entire process is more convenient and secure.
Use Case: When users configure or change their Gmail accounts for the first time, there's no need for tedious copying of authorization codes or switching windows. Customer service personnel can quickly complete the integration by simply clicking "Official Authorization," significantly lowering the barrier to entry and making email communication more efficient and seamless.
2. Email EDM (Email Direct Marketing) spending details
A new feature called "Quota Consumption Details" has been added to the "SaleSmartly Email EDM" section in the App Store. The system will automatically record the daily email quota consumption and supports filtering by date to view detailed data, helping users to accurately understand their email usage.
Use Case: When a business team needs to evaluate the frequency or cost of sending campaign emails, they can quickly view daily sending limits by date, allowing them to review marketing efforts or adjust email delivery strategies. Clear usage details also help businesses better control budgets and delivery efficiency, avoiding wasted spending.
3. Add a new product list to the form.
A new "Product List" feature has been added to the "Customers" - "Form Management" section, maintaining data synchronization with the "Recommended Products" module on the "Chat" page. Customer service representatives can directly view and manage product data and order status within the form management section without switching pages.
Use Case: When customer service representatives need to verify products or orders for customers, they no longer need to switch back and forth between chat windows; they can simply view product information in the [Form Management] section. This helps teams respond quickly to customer needs and improves pre-sales and after-sales consultation and order conversion efficiency.
[Form Management] - [Product List]
[Chat] - [Recommended Products]
4. WhatsApp group splitting automatically skips groups that are full.
In WhatsApp group or community traffic routing, a new mechanism has been added to automatically detect the number of group members. If the current group chat reaches its maximum capacity, the system will automatically redirect users to the next available group according to the routing rules, until the last group is full. Groups can accommodate 1024 people, and communities can accommodate 2000 people. If time-based routing is used, the system will only detect available groups within the same time period and will not allocate users across time periods.
Use case: When visitors from ads, short links, or automation join the group in a concentrated manner, even if a group is full, the system can automatically assign them to an available group, avoiding the embarrassing situation of customers "not being able to join a group". There is no need for manual monitoring of the number of people in the group, ensuring that customers can join the group without interruption or disconnection, and greatly improving customer acquisition and conversion efficiency.
WhatsApp Smart Group Traffic Triage Upgrade
5. Channel analysis supports editing generated share links.
In the 【Report】-【Channel Analysis】section, the 【Share】 function in the upper right corner now supports editing of generated links. Users can modify the name of the shared link, the social media channel data to be displayed, the password, and the range of data that can be viewed at any time without having to create a new link.
Use case: When businesses want to adjust the scope of channel data sharing, for example, if the link originally shared with agents could view all channels, but now it is necessary to temporarily hide TikTok or add WhatsApp/Zalo metrics, they can simply click edit to update control permissions synchronously, without having to generate a new link and resend it, effectively reducing communication costs and ensuring data security and controllability.
You can edit the data range of previously generated share links, etc.
6. Customer information usernames are compatible with TikTok business accounts.
Customer inquiries from TikTok business accounts will now be automatically linked to the customer's TikTok profile in the Customer Profile - Personal Information section. Clicking on the username will take you directly to the customer's TikTok profile, making relationship identification and connection more efficient.
Use case: When customer service communicates with customers visiting TikTok, they can quickly confirm their homepage, identity, and historical interaction records without having to search for them or have the customer repeat their questions. This enables one-time identification and multiple outreach, avoids information fragmentation, makes the service connection of TikTok channels smoother, reduces communication time, and improves customer experience.
Clicking on the username will take you to the TikTok Business Account.
7. SaleSmartly AI Translation Assistant Launched: Supports Large AI Model Translation
The "SaleSmartly AI Translation Assistant" feature has been added to the "Robots" - "AI Robots" section. It now integrates the internal AI large model (ChatGPT-4o mini) and prompt word editing capabilities. Users can freely switch translation lines in "Project Management" and choose to use the SaleSmartly AI Translation Assistant for real-time translation. Custom prompt words (up to 1500 characters) are also supported, allowing for flexible adjustment of translation tone and style to meet the needs of different business scenarios. The system still charges based on 1 byte = 1 character, balancing flexibility and controllability.
Use Cases: When businesses handle multilingual customer inquiries or cross-border operations, AI translation assistants can generate natural and fluent translations, reducing language misunderstandings. By customizing prompts to adjust the translation style, it quickly adapts to different scenarios, improving communication efficiency and saving on manual proofreading costs. Whether it's pre-sales consultation, after-sales communication, or technical support, it enables higher-quality multilingual services.
Added the 【SaleSmartly AI Translation Assistant】 feature
The prompt words can be modified as needed.
Choose to switch AI translation assistant lines yourself
Online chat with AI assistant translating
Comments are being translated by AI assistant.
8. Searching chat history now supports matching text and image messages.
In the 【Conversation Management】-【Search Chat Content】section, new support for searching text and image messages has been added. The system can now identify and retrieve chat history containing multiple content types such as "image + text", "video + text", and "attachment + text", ensuring more complete and accurate search results.
Use Case: When customer service representatives or administrators need to review customer conversations with images, videos, or attachments, previously only plain text messages could be searched, often missing crucial information. Now, the system supports searching mixed text and image content; simply enter keywords to quickly locate relevant conversations. For example, finding "payment screenshots" or "product video feedback" sent by customers can be retrieved with a single click, greatly improving the efficiency of issue tracking and after-sales processing.
You can search for text and image messages using keywords.
9. Added conversation duration filter: Provide more granular insights into customer service performance.
A new "Duration" filtering and sorting function has been added to "Conversation Management" - "Ended Sessions". The system will automatically calculate the duration of each session (=end time - generation time). Users can customize the input search range, such as a minimum value of 600 to filter sessions lasting more than 600 seconds, or a maximum value of 3600 to filter sessions ending within 3600 seconds. A single threshold value can also be entered for easy and flexible filtering and sorting.
Use Case: When analyzing customer service performance, enterprise managers or customer service supervisors often need to understand the duration distribution of different types of conversations. For example, filtering out shorter conversations can help identify efficiently handled cases, while excessively long conversations may expose communication bottlenecks or complex customer issues. By filtering by duration, managers can intuitively grasp the team's conversation efficiency, providing data support for optimizing customer service strategies, adjusting manpower allocation, and improving response processes.
Flexibly filter conversations of different durations
;}.cls-2{fill:%230868f7;}.cls-3{fill:url(%23未命名的渐变_44);}.cls-4{fill:%23333;}%3c/style%3e%3clinearGradient%20id='未命名的渐变_8'%20x1='33.73'%20y1='100.61'%20x2='-0.03'%20y2='-1.06'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20offset='0'%20stop-color='%237ae9fb'/%3e%3cstop%20offset='0.67'%20stop-color='%232b90f8'/%3e%3cstop%20offset='1'%20stop-color='%230868f7'/%3e%3c/linearGradient%3e%3clinearGradient%20id='未命名的渐变_44'%20x1='27.86'%20y1='18.67'%20x2='68.36'%20y2='22.22'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20offset='0'%20stop-color='%235ac7f2'/%3e%3cstop%20offset='1'%20stop-color='%230868f7'/%3e%3c/linearGradient%3e%3c/defs%3e%3cpath%20class='cls-1'%20d='M29,28.74V81.91l-9.51-3.68v0L8.52,74A7.17,7.17,0,0,1,4,67.32V24.54A3.76,3.76,0,0,1,9.08,21Z'/%3e%3cpath%20class='cls-2'%20d='M68.09,78.07a13.15,13.15,0,0,1-17.9,12.06L29,81.91h0V28.74L50.19,37A13.17,13.17,0,0,0,68.08,25.3h0Z'/%3e%3cpath%20class='cls-3'%20d='M68.08,25.3a13.19,13.19,0,0,1-6.73,10.87A13.09,13.09,0,0,1,50.19,37L29,28.74V6A3.76,3.76,0,0,1,34.1,2.52l25.59,9.91A13.22,13.22,0,0,1,68.08,25.3Z'/%3e%3cpath%20class='cls-4'%20d='M129.06,81.76a4.33,4.33,0,0,1-3.19-1.31,4.4,4.4,0,0,1-1.31-3.24V56.86H97.65V77.21a4.36,4.36,0,0,1-1.35,3.2A4.68,4.68,0,0,1,93,81.76a4.32,4.32,0,0,1-3.19-1.31,4.37,4.37,0,0,1-1.32-3.24V27.27A4.58,4.58,0,0,1,89.83,24a4.59,4.59,0,0,1,7.82,3.27V48.15h26.91V27.27A4.58,4.58,0,0,1,125.91,24a4.59,4.59,0,0,1,7.82,3.27V77.21a4.37,4.37,0,0,1-1.36,3.2A4.65,4.65,0,0,1,129.06,81.76Z'/%3e%3cpath%20class='cls-4'%20d='M163.77,81.66c-6.57,0-11.76-1.92-15.44-5.7s-5.54-9.07-5.54-15.74a26.76,26.76,0,0,1,2.09-10.43,17.72,17.72,0,0,1,6.67-8.06,19.15,19.15,0,0,1,10.68-2.95,19,19,0,0,1,10.46,2.8,18.7,18.7,0,0,1,6.55,7.36,22.53,22.53,0,0,1,2.36,10.28A4.51,4.51,0,0,1,177,63.77H152.23a10.8,10.8,0,0,0,3.49,6.65c2,1.68,4.88,2.52,8.66,2.52a22.25,22.25,0,0,0,7.54-1.21c.74-.3,1.55-.67,2.37-1.07a3.75,3.75,0,0,1,1.84-.4,4.09,4.09,0,0,1,3,1.15,4,4,0,0,1,1.12,3,4.38,4.38,0,0,1-2.58,3.82,32.34,32.34,0,0,1-6.36,2.61A28.67,28.67,0,0,1,163.77,81.66ZM172.4,55.9a9.72,9.72,0,0,0-1.63-4.56A9.9,9.9,0,0,0,167,48a10.38,10.38,0,0,0-4.64-1.14,12,12,0,0,0-4.77,1.06,9.54,9.54,0,0,0-4.89,5.66,11.78,11.78,0,0,0-.51,2.3Z'/%3e%3cpath%20class='cls-4'%20d='M193,81.64a4.49,4.49,0,0,1-4.51-4.55V27.28A4.58,4.58,0,0,1,189.84,24a4.48,4.48,0,0,1,3.28-1.36A4.36,4.36,0,0,1,196.35,24a4.46,4.46,0,0,1,1.31,3.31V77.09a4.34,4.34,0,0,1-1.35,3.2A4.67,4.67,0,0,1,193,81.64Z'/%3e%3cpath%20class='cls-4'%20d='M263.79,81.71a5.7,5.7,0,0,1-4.2-1.74,5.76,5.76,0,0,1-1.73-4.19V27.37a4.58,4.58,0,0,1,1.35-3.27A4.59,4.59,0,0,1,267,27.37V72.53h24a4.58,4.58,0,0,1,3.27,7.82A4.66,4.66,0,0,1,291,81.71Z'/%3e%3cpath%20class='cls-4'%20d='M424.48,81.74a4.71,4.71,0,0,1-2.71-.88,5.43,5.43,0,0,1-1-1l-.07-.09-12.41-17-5.41,5v9.44a4.31,4.31,0,0,1-1.36,3.19,4.66,4.66,0,0,1-3.3,1.36A4.29,4.29,0,0,1,395,80.42a4.36,4.36,0,0,1-1.32-3.23V27.37A4.58,4.58,0,0,1,395,24.1a4.52,4.52,0,0,1,6.58.12,4.54,4.54,0,0,1,1.24,3.15V56.31l17.72-16.38.05,0a4.8,4.8,0,0,1,2.94-1.11,4.4,4.4,0,0,1,3.27,1.2,4.57,4.57,0,0,1,1.2,3.27,4.44,4.44,0,0,1-.77,2.33,7.45,7.45,0,0,1-1.43,1.65l-11,9.64,13.34,17.68a5,5,0,0,1,1,2.71,4.12,4.12,0,0,1-1.36,3.24A4.64,4.64,0,0,1,424.48,81.74Z'/%3e%3cpath%20class='cls-4'%20d='M317.93,81.76a21.5,21.5,0,1,1,21.17-21.5A21.37,21.37,0,0,1,317.93,81.76Zm0-34.1a12.61,12.61,0,1,0,12.42,12.6A12.52,12.52,0,0,0,317.93,47.66Z'/%3e%3cpath%20class='cls-4'%20d='M212.18,101.22a4.12,4.12,0,0,1-3.05-1.26,4.17,4.17,0,0,1-1.26-3.1V43.34a4.37,4.37,0,0,1,1.3-3.14,4.26,4.26,0,0,1,3.13-1.3,4.19,4.19,0,0,1,3.1,1.26,4.32,4.32,0,0,1,1.26,3.16,20.77,20.77,0,0,1,13-4.54,21.51,21.51,0,0,1,0,43,20.51,20.51,0,0,1-13-4.57V96.86a4.15,4.15,0,0,1-1.3,3.06A4.5,4.5,0,0,1,212.18,101.22Zm17.43-53.63c-6.23,0-12.93,4.11-12.93,12.72a12.73,12.73,0,0,0,25.46,0A12.71,12.71,0,0,0,229.61,47.59Z'/%3e%3cpath%20class='cls-4'%20d='M365.76,81.76a21.5,21.5,0,1,1,21.18-21.5A21.37,21.37,0,0,1,365.76,81.76Zm0-34.1a12.61,12.61,0,1,0,12.42,12.6A12.52,12.52,0,0,0,365.76,47.66Z'/%3e%3c/svg%3e)