Translate Customer Language

Introduction

Real-time translation can solve the multilingual barriers caused by cross-border communication. Learning how to use the translation function can reduce chat costs.

This chapter will focus on the setting and use of the translation.

Description

1. Translate the visitor's language

After turning on the translation button, the system can automatically identify the customer's language and translate it. (As shown below)

Note: Sometimes the visitor's device IP does not truly represent the visitor's language. We will explain how to switch the visitor's language later.

Real-time translation: Click to start the online translation function, you can select the language used by the customer and set the language you use, and the messages between the two parties can be automatically translated to facilitate cross-language communication and improve communication efficiency.

Click "Translate" to translate the visitor's language in real-time.

Note: After starting online translation, the language you send will also be translated in real-time. You can also switch the language you translate to your visitors.

Turn off translation: To disable automatic message translation, simply click the translate button again. For translating individual messages, click the translation icon next to the specific message. For detailed instructions, please refer to the translation help document in the client language.

2. Single sentence translation

You can translate the single sentences sent by visitors.

Move your mouse over the visitor's sentence and click on the Translate that appears on the right.

3. How to know the language of visitors?

The system supports the function of identifying the visitor's language for a single sentence, helping you to obtain the visitor's language by identifying the sentences sent by the visitor. It can help you switch to the correct language for communication.

Move the mouse into the visitor's sentence > click the Recognition of visitor language that pops up on the right > click OK to switch the recognized visitor language.

4. How to preview and edit the translation before sending it?

The system supports the translation editing and preview function. After you start online translation , you can click the Translation Preview function switch.

After you enter the corresponding content in the input box, click on the left to preview the translation of the current content. You can also edit and enter the translation. After confirming that it is correct, click on the lower right to select Translation Sent to successfully send the edited translation.