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Self-Service Registration of WhatsApp API Number

Preparation:

Your WhatsApp business account requires the following information. Please be sure to prepare this information:
  • Your brand display name
  • Your company's legal name
  • Your company's official address
  • Log in with your FB account and use that account to configure your WhatsApp business account
  • A mobile number that is not registered with WhatsApp is used to receive the code

(Note that WhatsApp API will incur message fees, you can click here to view details)

 

Specific operations:

1. Go to [Integration] - [WhatsApp API] - [Self-service] - [Add number]

Self-service registration

 

2. Click [Use Facebook Authorization]

 
 

10. Check Facebook audit results

Please visit the following link: https://business.facebook.com/settings/people/

1. Why is the self-registration number invalid in SaleSmartly/The number is still not displayed after the self-registration number authorization

The official error code for self-service registration can be found at: Embedded registration process error
 

Please try again. If the problem still cannot be solved, please contact customer service.

Reason: This is the information for setting up credit control. Generally, the customer manually sets the currency in Facebook's WABA, so it cannot be bound to Alibaba.

Solution: You can only recreate a waba (WhatsApp Business API)

WhatsApp official returns the error reason

 

3. The number of phone numbers bound to this business account has reached the upper limit

You have reached the upper limit for the number of phone numbers associated with this business account. Please remove a phone number to continue, or request more phone numbers.

The upper limit for the number of phone numbers

 

Solution: Please refer to step [Figure 1] in [ View Facebook Review Results ], and then delete the number in the following image location, as shown below:

View Facebook Review Results

 

4. We are unable to verify the Meta business account you selected

We are unable to verify the Meta business account you selected. Please return to the previous page to select another account, or go to the Meta Business Manager to resolve the issue.

Unable to verify the Meta business account you selected

 

Reason and solution: This means that your Facebook business management platform, the full English name (Facebook Business Manager), referred to as BM, has been officially banned. In this case, you can only change a BM.

 

5. This WhatsApp Business account does not have permission to add phone numbers to this account

Reason: This refers to your Facebook Business Manager platform, which is officially banned, and your Waba (WhatsApp Business API) is blocked.

Solution: Replace BM

WhatsApp Business account does not have permission

 

6. Your business management platform has been banned from using advertising features, including app sharing

Reason and solution: Facebook's business management platform, the full English name (Facebook Business Manager), referred to as BM, has been blocked, replaced with BM.

Your business management platform has been banned

 

7. Please try again at another time, or contact the support team to fix the problem

Reason: Facebook official issue. We also rely on Alibaba Cloud to create accounts, but Facebook's official may have temporarily restricted it due to technical reasons.

Solution: Change your WhatsApp number or try again at a different time

Try again at another time

 

8. How can I break the 250 session limit in 24 hours for a self-registered number

Do company verification. Without company verification, there are 250 sessions. For details, see How to authenticate a company in Facebook Business Manager

 

9. I want to delete the self-service registration number. Where can I delete it

Delete the self-service registration number

 

Go to the FB dashboard to delete. For specific steps, see: View Figure 4 in Facebook review results.

Go to the FB dashboard to delete

 

10. This phone number has been registered with an existing WhatsApp account

Reason: This number has already been registered as a WhatsApp app number
Solution: Change the number or unbind it from the existing account, then return to the current page and re-enter the numberThis phone number has been registered with an existing WhatsApp account

 

11. SaleSmartly system data is being synchronized. Please try again after one hour

Solution: Facebook has limited your traffic. Try again after an hour.

SaleSmartly system data is being synchronized

 

12. You are no longer allowed to use Facebook products to run ads. You cannot run ads, manage ad assets, or create new ads or business accounts

Reason: Facebook account advertising permissions have been blocked. For details, click Facebook account overview to view.

Solution: Complain to Facebook to get unblocked or change the advertising account.

You cannot run ads
 
 

13. Display "This waba has been bound in other projects"

Reason: A waba can only be bound to one project, and a waba cannot be bound to two projects at the same time.

Solution: Transfer this number from the original project to the project that needs to be bound.

Display "This waba has been bound in other projects"

 

14. After clicking "Finish", a message will appear saying "Please try again. If the problem still cannot be solved, please contact customer service"

Reason: Click Finish to prompt an abnormal error
Solution:

1. Please try the self-service registration process again. Please refer to the tutorial on self-service registration of WhatsApp API number: Click to jump

2. Check whether the proxy is turned on. If so, you can switch to the global mode of the proxy. If it still doesn’t work, you can choose to turn off the proxy or switch to some other proxy lines.

Please contact customer service

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How to Set Up a WhatsApp API Number: Step-by-Step Guide
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Tutorial on How to Set Up a WhatsApp Cloud API Number via Facebook
Last modified: 2025-05-20Powered by