Use Common Phrases

Introduction

Commonly used scripts can help customer service to answer customers' questions and effectively increase the order conversion rate.

This chapter will explain the use of the speech library and the simple configuration of the speech library. For a detailed configuration of the speech library, please jump to the script library document for reference.

Functional

1. Use of the speech library

During the chat, you click [ Quick Reply] at the bottom of the conversation window to expand the speech library to improve the professionalism and accuracy of customer service replies.

• Click on the quick reply at the bottom of the chat window > click to send the desired reply.

2. How to add a script library

You can go to the [ Client - Word Library ] interface to add, edit, import/export scripts, etc.

Go to [ Client - Script Library ] > click Add to> fill in specific parameters > click Sure to add it successfully.

If you want to know a more detailed introduction to configuring a speech library, you can click on the script library document to check it out.