Changelog-2026.5

01 Chat plugin has been completely upgraded

We've completely revamped our chat plugin.

New Homepage Mode: The plugin homepage now supports displaying external channel entrances such as Telegram and WhatsApp, allowing visitors to freely choose their preferred communication platform. The help center entrance can be directly mounted on the homepage, guiding visitors to view the FAQ first to solve problems on their own, effectively alleviating the pressure on human customer service.

Interface and interaction upgrade: The visual style has been completely modernized, and conversation reception information is synchronized in real time without interruption.

Automatic configuration synchronization: The system will automatically migrate historical data and plugin configurations, ensuring a seamless upgrade for visitors and preserving all conversations without interruption of communication.

Use cases:
When visitors enter your website, the new homepage not only displays a consultation window but also clearly presents a "Help Center" and "Social Media Entry Points." Visitors can easily find answers to frequently asked questions; for more in-depth inquiries, they can be redirected to WhatsApp with a single click or start a conversation directly on the current page. This "self-service + omnichannel" approach can significantly improve your customer service conversion rate.

02 Online chat optimization and upgrade

Zalo & LINE personal account group chat upgrade: Supports viewing group member list (avatar, nickname, identity, etc.), and LINE personal account also supports group information updates and multimedia message sending and receiving.

A new block option has been added to the chat window : one-click blocking of harassing visitors is now supported. For Messenger and Facebook comment channels, blocking the visitor will also result in their message being blocked on the official page; for other channels, messages will only be blocked on the platform itself.

Zalo supports viewing group members

Line personal accounts support group chats

Add a blacklist option to the chat window

Use cases:
You can quickly identify new group members or highly active followers through the member list for targeted one-on-one product promotion, and simultaneously send high-definition posters or videos within the group to generate buzz. If you encounter malicious advertising or harassment, customer service can directly block and delete the offending messages in the chat window . This allows you to improve conversion rates through refined operations while ensuring that the customer service list always focuses on potential customers, eliminating distractions from irrelevant messages.

03 New interface upgrade

We've completely revamped SaleSmartly's interface, optimizing its visual style, page layout, and user experience. The new interface is more concise and intuitive, with clearer entry points for core functions, helping teams find the necessary features more quickly in daily customer service, customer management, and marketing operations, thus improving overall efficiency.

Modern visual layout: The new design language makes the page cleaner, the information hierarchy clearer, and the core functions easy to see.

More intuitive multi-channel aggregation: Channel entry points such as chat tools, Instagram, LINE, YouTube comments, and WhatsApp API are displayed in one place, making it convenient for enterprises to access and manage them in one stop.

Overall experience upgrade: The interface is simpler , the information hierarchy is clearer , and daily use is smoother .

Inbox page

Integrations page

Use cases:
When faced with customer inquiries from various channels such as WhatsApp, Instagram, LINE, and YouTube, the team can more intuitively manage channels and handle conversations within the new interface. The clear page layout and efficient visual capabilities help customer service representatives quickly focus on key customers, reduce unnecessary switching, and improve overall response efficiency.

04 AI Agent Go Online

This update adds AI employees , allowing businesses to create and manage them within SaleSmartly. Enterprises can set up basic information, add knowledge bases, conduct Q&A tests, and release AI employees, preparing them for future intelligent reception and automated services.

• Added AI employee management portal: supports unified creation and management of AI employees.
• The AI staff is fully equipped: capable of completing basic setup, knowledge base, question-and-answer testing, and deployment.

AI Employee Portal

AI Employee Overview

AI Employee Configuration

Use cases:
When businesses want to use AI to handle common inquiries, they can first create corresponding AI employees for different business functions, such as pre-sales consultation, product Q&A, or after-sales service. By configuring personas and knowledge bases, AI employees can assist in handling basic questions, reducing the burden of repetitive handling by human customer service representatives.

05. Optimization of traffic splitting and connection capabilities

To ensure a more seamless customer service experience, the system has optimized the routing logic. Now, visitors from the same IP address will be preferentially assigned to the same service account, reducing the likelihood of customers being assigned to different accounts when visiting repeatedly, thus making the communication process more stable.

• The same IP address will be prioritized for allocation to the same account: When a visitor accesses the same referral link multiple times within a certain period of time, the system will prioritize assigning them to the account that was previously used.
• Reduce repeated interactions: Avoid customers repeatedly scanning QR codes or clicking links multiple times, which can lead to frequent access to different customer service accounts and disrupt communication.

Use cases:
When a customer clicks the same referral link multiple times to make an inquiry, the system will prioritize assigning them to the same account for assistance. This way, even if the customer visits again after a period of time, the same customer service representative can continue to follow up, avoiding repeated explanations of their needs and ensuring a more consistent service experience.

06 Customer Analytics Sharing Link Optimization

To make customer analytics data sharing more flexible and controllable, the "Customer Analytics Sharing Link" has been optimized. Now, when creating or editing a sharing link, you can set the data time range that the recipient can view, preventing the recipient from viewing data outside the authorized time period.

Configurable viewing time range: Supports configuring the start and end times for shared links, limiting the recipient to viewing only data within a specified time period. More controllable historical data: Recipients cannot view data outside the authorized time range, reducing unnecessary data exposure. Safer sharing and collaboration: Suitable for sharing interim customer analysis results with agents, partner teams, or management, offering convenient viewing while maintaining control over data boundaries.

Use cases:
When you only want agents to view customer analytics data for a specific period, you can set a specific time range for the shared link. For example, if you only make the data available from March 1st to March 31st, the recipient can only view the analytics results within that time period, preventing them from seeing earlier or later customer data.

07 Multi-channel messaging capabilities upgraded

To provide customer service with a communication experience closer to the native platform across different channels, we have made centralized optimizations to the messaging capabilities of personal WeChat and Telegram Bot, further improving the completeness of message receiving, replying, and automated processing.

• Enhanced personal WeChat messaging capabilities: Supports replying to messages in private/group chats, receiving voice messages, receiving merged and forwarded messages, and adds automated workflow capabilities, making personal WeChat channels more complete in daily reception, customer follow-up, and automatic reply scenarios.
• Telegram Bot supports emoji replies: Telegram Bot supports displaying and sending message emoji replies, making interactive expressions more natural and improving the customer communication experience.

Enhanced messaging capabilities of WeChat personal accounts

TG Bot supports emoji replies

Use cases:
When customers send voice messages, merge and forward chat logs, or ask questions about a specific message in a group chat via personal WeChat, customer service representatives can view the context more comprehensively and respond precisely by quoting the message. Simultaneously, combined with WeChat's automated processes, frequently asked questions can be prioritized and handled automatically, reducing repetitive manual operations. Telegram Bot's emoji reply capability makes community interaction lighter and more natural.

08 Customer Tag Management Optimization

To improve the efficiency of customer tag management, this update adds the ability to batch remove customer tags. You can select multiple customers at once and remove the specified tags uniformly, reducing repetitive operations and making customer segmentation management more flexible.

Bulk cancellation of customer tags

Use cases:
When a group of customers no longer meet the criteria for a certain tag, such as when the status of active customers, customers to be followed up, or high-intent customers changes, operations staff can cancel the corresponding tags in batches without having to manually process each customer individually, thus improving customer management efficiency.