Summary of reasons for banning WhatsApp api accounts

1. Introduction

This article mainly introduces the common reasons why WhatsApp API accounts are blocked, helping you to better carry out subsequent marketing and other actions.

This platform will not bear any responsibility for the business account or phone number being blocked during your use due to sending illegal messages.

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2. Summary of common reasons for ban

The following will introduce the most common reasons for ban

1.You have received many reports of your account in a short period of time 

In addition to automatic detection by the system, another indicator that determines whether to block you is likely to be reports from contacts. If you keep sending messages that others don't want to receive or see, it will greatly increase the chances of your contacts reporting you. WhatsApp will use AI technology and user-reported data to detect and disable accounts that send automatic messages, automatically create accounts or groups without authorization.

There are many reasons for being reported, such as: the message/template you sent makes the other party feel that you are harassing the other party; or you sent too many messages in a short period of time, etc. In short, one of the reasons why your account was blocked is: it was reported by many people in a short period of time.

 

2. Upload infringing pictures and avatars

Please note that you should not upload infringing pictures, otherwise your account will be blocked; please do not set the same avatar for multiple accounts, as this may lead to the possibility of being detected.

 

3.Automatically or massively send messages in a short period of time

Another landmine is automatically or massively send messages in a short period of time. Using third-party software to automatically send a large number of messages can easily be detected by the system, so be sure to avoid doing so. Do not try to use WhatsApp to send a large number of messages, automatic messages, or automatic outgoing calls, and do not manually send the same promotional message to different contacts. If your account is blocked, it will really be "more haste, less speed."

 

4.Sending messages with advertising nature

One of the most common landmines is trying to send messages with advertising nature. Merchants inevitably want to sell advertisements directly, and print out the information they want to promote and send it to customers everywhere. However, if there are too many links in it, or the advertising message is too obvious, it will be easily caught by the system and blocked.  

 

5.Violation of WhatsApp's Terms of Service 

Publishing false information, hate speech, engaging in illegal, threatening, intimidating, hateful and racial or ethnic discrimination, etc., are all violations of WhatsApp's Terms of Service. If you want to know other WhatsApp Terms of Service, you can Click here

 

6. Long-term non-use or use of false information to register a Facebook account may result in a banned account

To prevent being blocked and unable to log in to Meta business manager, please try to follow the following suggestions when using Meta services:

• When registering a Facebook account, please upload a real profile picture and fill in as much personal information as possible.

• Keep your Facebook account online once a week and perform any operations on the page to maintain account activity.

• If you do not log in to your Facebook account for a long time, the system will consider it no longer in use and block your account. Once the account is blocked, it cannot be unblocked. Before the Facebook account is blocked, an email will be sent to the email address filled in when registering the account. Once you receive a reminder email, please log in to your Facebook account as soon as possible and operate the page.

• Set up multiple administrators in Meta business settings to provide assistance when an account cannot log in. The path to add is Meta business settings-User-Personal user, click Invite user on the right side of the page.

 

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III. Prevention Tips

1. Group Template Messages Please ensure that the message complies with WhatsApp Business Policy and Commercial Policy. Template content that is not compliant may also result in account suspension during review.

In addition, the platform prohibits the following industries from using: real, virtual or counterfeit currencies, including ICO and binary options; payday loans, wage advances, P2P loans, debt collection and bail bonds, etc.;

2. Before submitting the template, please try passive chat for 3-5 days (that is, the visitor actively sends messages to the WS account). Directly applying for templates or sending group messages is likely to cause the new account to be blocked;

3. Only send messages to users who choose to receive merchant messages, pay attention to the sending frequency of messages, and avoid sending too many messages to customers every day;

4. Please do not upload infringing images, otherwise there will be a risk of account suspension;

5. Stop sending hard promotional messages!

There are many ways to promote. You don’t have to directly take out the product or price tag to let the customer pay. If you forcefully promote, it will easily make people hate you and make the audience report your account. You might as well turn the information you want to promote into humanized words, such as caring about customers during major festivals, or chatting with customers like friends to understand their needs, which may be able to increase customer loyalty!