1. Contact Management

In this function, you can view the relevant information of effective customers, including channel source, email, cell phone, visitor tags, etc. On this basis, you can send group messages, group emails, tags, etc. to these effective customers; at the same time, you can also view the relevant information of the full volume of customers, which is convenient for you to view the real-time visitor records.

Note: Valid customers are those with email or cell phone numbers filtered from the total number of customers, and also include Messenger, Telegram, Instagram, Line, WhatsApp and third-party users.

2. Labels

Just click [Add Tag] in [Data Insight] – [Visitor Tag] and enter the tag name. In this function, you can add and manage visitor tags. After setting tags, it is convenient for you to select specific user groups when sending mass emails/group messages.

3. E-mail

In this function, you can create email plan to send emails to specific users, and you can check the sending effect and funnel conversion after executing the email plan, and support data tracking of the whole link, including sending status, number of successful sending, number of independent clicks, orders placed by independent stations, unsubscribes and other data, and support exporting sending/ordering record details. In addition, the platform has rich foreign trade email templates for you to choose from to meet your different sending purposes.

4. Knowledge Base

In this function, you can add and manage FAQ, after setting, the bot can will automatically reply to match to FAQ answers based on visitor messages/keywords, giving the bot Q&A capability. When customer service enters keywords in the session box, it will also display the associated FAQ question/common phrase in real time, which can be quickly selected and sent to improve the efficiency of your reply to user messages, thus improving the overall efficiency of customer service reply to user messages.