Outlook/Hotmail mailbox

Outlook/Hotmail supports two connection methods: Official Authorization (Recommended) and App Password Connection. You may choose either based on your needs.

 

1. Official Authorization

1.1 On the SaleSmartly email setup page, select **Outlook/Hotmail** as the provider. The default method is Official Authorization; click Authorize.

 

1.2 You will be redirected to the official Microsoft login page. Enter the Microsoft account and password for the Outlook/Hotmail mailbox you want to integrate, then sign in.

 

1.3 On the permission consent page, follow the prompts to accept permissions (allow SaleSmartly to access your email data) to complete authorization.

 

1.4 After successful authorization, you will be automatically redirected back to SaleSmartly to configure folder synchronization.

If you see an authorization failure, please verify the following settings:
- Go to the Outlook web interface: https://outlook.live.com/mail/0/
- Click **Settings** in the upper-right corner, then go to **Forwarding and POP and IMAP**.
- Enable **Let devices and apps use POP** and **Let devices and apps use IMAP**, save the settings, and try authorizing again.

 

2. App Password Connection

To be added.

 

FAQ

1. Error: “The authorized email does not match the integrated email. Please modify and try again.”

Cause: SaleSmartly detects the email account currently logged in your browser, which differs from the one you intend to integrate.
Solution: Sign out of your current account on the Outlook/Hotmail or Microsoft Account website, sign in with the correct account, then retry authorization in SaleSmartly.

 

2. No response after clicking “Next” after entering information.

Cause: The Outlook/Hotmail account is newly registered or has never sent/received emails, so it has not finished Microsoft’s system initialization.
Solution: Log into the mailbox, send and receive a few test emails (you may send to yourself). If the issue persists, wait 3–7 days for full account initialization before retrying integration.

 

3. Error: “Email authorization failed. Please authorize again.”

Please troubleshoot in the following ways:

3.1 Check for sub-accounts: If logging in via a third-party email client (e.g., NetEase Mail Master) indicates a sub-account, sub-accounts are currently not supported. Please use the main account instead.

3.2 Verify IMAP/POP permissions: Sign in to Outlook on the web, go to `Settings → Forwarding and POP and IMAP`, and confirm both `Let devices and apps use POP` and `Let devices and apps use IMAP` are enabled. Re-enable and reauthorize if needed.