Tutorial on How to Set Up a WhatsApp Cloud API Number via Facebook

This article mainly guides on how to create a WhatsApp Cloud API number for Facebook. For more information on how to connect the Cloud API number to the SaleSmartly system, please visit the following link: Cloud API Number Connection Tutorial – SaleSmartly Help Center

 

1. Register for Facebook Business Manager (BM)

Go to the link: https://business.facebook.com/ and select "Create an Account".

Fill in the BM name and email address, and select "Submit".

After submitting, a message will pop up saying “Please verify your email address”, click “Finish”.

Go to your mailbox, receive the message, and click on verification.

2. Create a Facebook developer account

Go to the link: https://developers.facebook.com/?locale, open Meta for Developers, and select "Get Started Now".

Create a Facebook developer account and select "Continue".

Select your country/region, enter your mobile number, click "Send verification SMS", and receive the SMS verification code.

Note: You can use a number that was previously used by the Tool.

Enter the verification code you received via SMS and select Continue.

Check that the email address is correct and tick the box to agree to receive marketing-related electronic communications from Facebook, including developer news, updates, and promotional emails. Then select "Verify Email".

Select "Other" for identity, and then select "Complete registration."

Select Create Application to create an application.

3. Create a Facebook App

Go to the link: https://developers.facebook.com/apps/create/ and open the Meta developer dashboard.

Select the "Business" type, then scroll down to create an application.

Business Management Platform Account - Select the BM number to be connected. One application can be bound to one bm number. The WABA account and number under the BM number will be synchronized to the SaleSmartly dashboard for chat integration and management.

After creation, under the application control panel, select WhatsApp and click Settings.

(Please note! If the entry you applied for does not have this WhatsApp product, the reason is that: FB personal account area and the BM area must not be in mainland China

To change the BM region, please visit: https://business.facebook.com/settings/people/ Business Information-Edit, as shown below, and then recreate the application.

To change the region of your FB account, please visit your homepage: https://www.facebook.com/profile.php?

4. Create a WhatsApp Business Account (WABA) number on Facebook

Select "Quick Start" and click "Continue".

Select "Get Started", scroll down to the end, and select "Add Number".

Enter the "BM name", "country" and "US domain name that can open the homepage", and select "Next".

Select "Other" from the Business Category drop-down list.

Click Next.

Enter your phone number (you can choose any country or region for the number, the United States is generally recommended), select "Receive SMS", and click Next to verify.

After successfully entering the SMS verification code, you will be able to view the corresponding phone number and WABA ID.