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Why Can't I Select Configuration in Customer Service? Common Fixes

The Effect Is as Shown in the Figure

 

Reasons for Not Being Able to Select

The super administrator or this member is assigned social media account rights [limited to all social media account rights], so this option cannot be checked.

 

Unable to Select Solution

1. Go to [Basic Settings] - [Team] - [People Management] - find the person you need to edit and click [Edit], change [Assign social media account permissions] to [Customize social media account permissions], and finally click Save.

 

2. Finally, return to the integrated configuration customer service, and uncheck the optional status.

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Last modified: 2025-05-19Powered by