AI Robots

1. Introduction

AI robots can connect AI agents such as Coze, OpenAI Assistants, and system AI corpus installed in the app store to create a chatbot, and support use in designated social media channel accounts.

 

2. Description

2.1. Preparation before using the robot

Before configuring the robot, please install Coze, OpenAI Assistants or enable AI auto-reply.

2.1.1 Enable AI automatic reply

2.1.2 Install AI Agent Tools in the App Store

 

2.2. Set up the robot

2.2.1 Create a robot

(1) In [Robot]-AI Robots, click Create Robot to set the robot name and description for identifying the robot within the team, and set the robot status.

(2) In the robot configuration, select the agent that this robot needs to use. The agents installed in the app store will be displayed here simultaneously. If you cannot check the box, please select Install. Only one agent application can be limited here. You can set a fallback response and automatic trigger rules for the robot.

(3) Each social media account can only have one chatbot linked. If you select an account with existing bots, we'll automatically connect the newest one.

 

2.2.2 Robot Use

After the customer sends a message, if the robot status is enabled and the online chat hosting status is enabled, the robot will automatically reply to the customer's message (the robot list is enabled by default and cannot be turned off if the online chat is not assigned)

 

Frequently asked questions

1. Will the robot function update affect the configured robots?

After the function is updated, the historically configured robots will not be affected (they will still be triggered according to the historical logic). The historical robots will no longer support modification and will be reconfigured according to the new function when you click Edit.