1. Introduction

Integration with the TikTok App allows businesses to directly manage and operate their own TikTok App private messages and comments in real time through SaleSmartly, providing a unified multi-channel communication service with customers.

2. Step-by-Step Guide

2.1. Add a device

Click [Integrate] - [TikTok App] - [Add Device] - [Select IP Region], then click [OK]

Notice

Before adding a device, ensure your account has available TikTok App Cloud Device Quota. The free version currently provides only 1 quota. If additional devices are needed, please upgrade your plan or purchase extra quotas.

Please select the region where you frequently log in to the TikTok App or a nearby region. If you need IP addresses from other regions, click Contact Us in the lower right corner.

Add a TikTok device

2.2. Scan the QR code

According to the instructions in the picture below, open the TikTok App on your mobile phone and scan the pop-up connection QR code to successfully connect.

Scan the QR code

2.2.1. Scan code video tutorial

2.3. Activate your account

Activate your account

2.4. Receiving and sending messages

As shown in the following figure, you can access friend messages in online chat.

Receiving and sending messages

Frequently asked questions

1. The number of devices is 0/1. When you click Add Device, it prompts that the number has reached the upper limit?

You can check the number status. The current logic is: valid/invalid/unconnected/configured numbers will occupy the number of device numbers. You can check and delete invalid numbers, and then try to add devices.

2. What messages does the TikTok app support?

Currently, the TikTok App supports private messages and comments within the App. Sending messages through the TikTok App only supports text content.

3. TikTok App sync contact logic

After the first integration, the latest chat records of the most recent contacts can be viewed in the customer list.

TikTok App Devices