Issue 1: Check if SaleSmartly is authorized in the WeCom (WeChat Work) App Management section
If not, go to Add Third-Party App, enter "SaleSmartly," and add it.
Issue 2: Check if the account used for scanning the WeCom authorization QR code is a Super Admin
In the App Management section, see if the WeChat Customer Service app is listed. If it's missing, the account that authorized WeCom is not a Super Admin.
If that’s the case, ask the WeCom Super Admin to go to WeCom > My Company > Permission Management and transfer or assign the required permissions.
Issue 3: Check if the WeChat Customer Service app is enabled, and whether the third-party authorization at the bottom is turned on
Click Authorize to Third-Party App, then click Authorize Customer Service Account, and select the corresponding account to complete the setup.
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