Introduction
SaleSmartly supports group messaging via Facebook Messenger, making it easier to engage your existing contacts at scale. Follow this step-by-step guide to get started quickly and make the most of Messenger group messaging.
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Notice It only supports mass messaging to customers who have contacted your public page. It is not possible to actively send mass messages to customers with whom you have not communicated! |
Connect Your Facebook Page
Before sending mass messages, you need to integrate your Facebook public page into the SaleSmartly platform.
For the integration tutorial, please see: How to integrate Facebook public page?
Sync Messenger Contact
Please make sure that the customer list has Messenger contacts. If there are no contacts or the synchronized number is inconsistent, please click on "Synchronize Contacts" in Integration-Messenger & Comments
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Notice For more information about the homepage syncing contact logic, please click here: Facebook homepage syncing contact logic |
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Notice Please make sure the Enable Messenger switch is turned on and the social media account status is valid. |
Create a Group Message
In [Group Plan] - [Mass Message] - [Create Plan] - select Messenger channel.
Configure Message Settings
Plan Name: Enter the name of your current group messaging plan, which must not exceed 50 characters
Audience: Select the customer you want to send to
Message type: Normal content/conversation flow
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Notice Can actively send automated processes to the other party for triggering. |
Send content: Fill in the content you need to send here, supporting pictures, videos, attachments, audio and video
Content type: When a conversation in Messenger exceeds 7 days, the customer service needs to select a content type related to the content when typing a message in the chat box
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Notice For more information about content types, please click: Content Type Introduction. |
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