1. ONE ID: Unified Customer Identification Code
In [Customer Information] > [Duplicate Contact Recommendations], the system now identifies potential duplicate contacts across different channels based on key info like phone numbers or emails. Users can manually confirm and link these contacts. Once linked, the system generates a unique ONE ID, which can be used to search for all associated social media accounts under [Customer List].
Use Case: Helps businesses running multichannel operations merge and manage customer profiles, offering a unified view for better tracking and service.
2. Download Billing Details
Under [Cost Center], users can now download detailed billing records for purchased SaleSmartly subscription plans.
Use Case: Enables better financial management and transparency for users to track and review all subscription transactions.
3. All-in-One Download Page
A new download page is now available under [Resource] on the SaleSmartly website, offering both mobile and desktop app versions.
Use Case: Users can now easily access the right download link for their preferred device from a single location.
4. Telegram Bot Split Links Now Support Parameters
In [Bot] > [Split Links], Telegram Bot channels now support the addition of tracking parameters that are passed to the bot when users initiate chats.
Use Case: Enables teams to track which users or campaigns drove traffic via specific links for better attribution and performance analysis.
5. Custom Styles & Content for Plugin Entry
Under [Integration] > [Chat Plugin], users can now customize the style and content of plugin entry points and add custom links.
Use Case: Increases flexibility and allows businesses to link to other resources or services, enhancing the user experience.
6. Pinned Messages in WhatsApp App Groups
Group admins on WhatsApp App channels can now pin important messages in group chats for 24 hours, 7 days, or 30 days.
Use Case: Ensures high visibility of key messages in WhatsApp groups for improved communication.
7. Split Links Support Telegram Personal Accounts
In [Split Links] > [Create Link], users can now choose Telegram Bot or Personal App accounts as the split channel. Multiple Telegram personal accounts can be linked for customer service.
Use Case: Allows real-time responses via personal Telegram accounts for complex inquiries and multilingual support with seamless record syncing.
8. Quick Tagging for Visitors in Chat
A new quick tag feature in [Conversation List] lets users tag individual or multiple visitors and syncs the tags instantly to customer profiles.
Use Case: Helps customer service teams quickly categorize inquiries during peak periods or promotional events.
9. Drag-and-Drop Sorting for Chat Plugin Components
Use Case: Enables better UX and higher engagement by placing top-performing elements first.
10. Multiple Notification Sound Options
Use Case: Tailors alert sounds for working hours or personal preferences, improving work-life balance and user experience.
11. Online Chat Supports Text and Picture Sending
Telegram (App & Bot) and WhatsApp App channels now support mixed media messages—text with images, videos, or files. The media library also supports bulk selection and description editing.
Use Case: Delivers complete promotional messages in one go, reducing customer effort and improving communication clarity.
One-click multiple selections
12. One-Click Export of Chat Records
In [Session Management], users can now export chat histories in one click, download the file from the Task Center, and filter data by keywords, timeframes, or channels.
Use Case: Facilitates data-driven decisions, regional analysis, and team performance tracking with ease.
13. One-Click View of WhatsApp Group Member Profiles
Clicking on a group member's avatar in WhatsApp group chats now shows a pop-up with full customer info (phone, tags, notes), allowing instant private chat.
Use Case: Enables personalized customer service within large group chats, helping identify and prioritize VIPs.
14. @Mentions in Group Chats
Users can now mention group members easily using the @ symbol. Autocomplete suggestions appear or you can search by name.
Use Case: Speeds up communication in large groups, ensuring the right person is notified without digging through the chat.
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