1. Zalo Channel Integration
SaleSmartly has newly connected to the social media platform Zalo, a popular Vietnamese instant messaging app that provides functions such as messaging, voice calls and video calls.
Use case: Users can integrate their Zalo account into SaleSmartly to achieve more comprehensive social media information management.
2. Two-Factor Authentication for Login
Turn on two-step verification in [Account Information]. When you log in subsequently, you will need to open Google Authenticator to obtain a verification code before you can log in.
Use case: Enabling two-factor authentication enhances account security, effectively prevents unauthorized login attempts, and ensures the security and privacy of user data.
3. Automatic Duplicate Contact Detection
In [Live Chat] - [Customer Information], the system now shows [Duplicate Contact Recommendations] when a user has multiple linked social accounts.
Use case: This function mainly uses email and mobile phone numbers to identify users' other social media account information in the SaleSmartly system, helping users to manage and identify customer information more efficiently and improve communication efficiency.
4. Registration/Login via WhatsApp
SaleSmartly system supports direct registration/login using a WhatsApp account.
Use case: Allow WhatsApp users to quickly access SaleSmartly, improving user registration efficiency and ease of use.
5. View Telegram Group Members via Personal Accounts
In the information of a personal Telegram account, if it is group information, you can view all members of the group and their detailed information.
Use case: It is very helpful to enhance the organization and management of groups. It allows users to quickly understand the size and composition of the group, facilitating effective communication and collaboration.
6. Detailed Failure Reasons in Mass Messaging Export Files
When the status of a broadcast plan shows as Failed to send, the exported file will detail the reason for the failure.
Use case: Help users understand the specific reasons why a group message plan failed to send. Users can more accurately identify the problem and take appropriate measures to optimize their group message strategy and increase the success rate of future activities. It also saves users time in troubleshooting.
7. Initiate Telegram App Conversations via Username
In the [Live Chat] of actively initiating new conversations, support for Telegram App channels has been added. Users only need to enter the Telegram App username to quickly find and create the corresponding conversation.
Use case: By supporting Telegram App channels, users can more easily initiate conversations directly through Telegram usernames, simplifying the contact process and expanding communication channels, while making it more efficient to manage and start conversations.
8. New Filters for Customer Views
In the view filtering function, we have added four new filtering conditions: social media account, email, mobile phone number and conversation type.
Use case: Users can quickly find specific information and optimize data processing. This not only improves work efficiency, but also enhances user experience.
9. WhatsApp Group Admins Can Delete Others’ Messages
[Live Chat] -WhatsApp App channel, WhatsApp group owners/group administrators support withdrawing messages from other group members.
Use case: This increases the management capabilities and control over group chat content, helps maintain the health and order of the group chat environment, prevents the spread of inappropriate information, and ensures the professionalism and appropriateness of group chats.
10. New Parallel Mode for Automation and AI Robots
[AI Robot] Trigger rules are divided into "single selection mode" and "parallel mode". The rules of "parallel mode" are AI corpus-automation-robot.
Use case: The introduction of dual-mode selection of "single selection mode" and "parallel mode" has brought significant flexibility and efficiency improvements to AI robots. Users can flexibly select the appropriate trigger rule mode according to their actual needs.
11. Emoji Replies for WhatsApp Personal Accounts
[Live Chat] - WhatsApp App number now supports replying to messages with emojis.
Use case: Deeper compatibility with the WhatsApp software’s functions. This compatibility allows users to seamlessly utilize the existing emoticon library during use, enhancing the user experience.
12. AI and Automation Triggered After Timeout
[Robot] - [Automated Process] - Add Trigger, if the trigger condition times out without a response, add an automation and AI robot channel.
Use case: Channels that originally only supported manual replies have now added automation and AI robot replies, which can expand the service scope, cover more user needs, and further improve the accessibility and convenience of services.
13. Filter Conversations by Creation Time
In [Live Chat] - [More Filters], new support is added for filtering conversations by the time they were generated.
Use case: It can help users quickly locate conversations in a specific period and review chat records more accurately, improve work efficiency, and optimize customer service processes.
14. Start New Telegram Chats from Group Member List
In [Live Chat], the group chat information of the Telegram account supports viewing the list of group members and directly starting a new conversation with them.
Use case: It improves the communication efficiency of users, making the process from viewing group members to starting a new conversation seamless and direct, facilitating quick response and better collaborative communication.
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