1. Introduction

This chapter will introduce you to the related functions under the [ Integrate - LINE ] channel and help you quickly get started with the core functions of the LINE integration.

Integrate - LINE

2. Key Features

2.1. Smart search bar

Click the search bar at the top to search by LINE account name, ID, notes, and opening status, helping you quickly find your LINE account.

Smart search bar

2.2. Add LINE account

Most of the core functions are based on the prerequisite of successful integration. Therefore, successful authorization is very important. You can click Add LINE to integrate your LINE account. For detailed procedures, please refer to How to integrate LINE?

Add LINE account

2.3. Activate your account

Once you have successfully authorized your LINE account, you can manage your multiple LINE message conversations on the SaleSmartly platform for one-stop chatting .

You don't need to switch accounts repeatedly to check new messages from visitors, which helps you reply to visitor messages more easily and quickly. Click to activate the account to receive information in real time.

2.4. Add customer service-configure customer service

After integrating LINE into SaleSmartly, you can configure customer service for your LINE account to conveniently manage your LINE conversations.

You can add your customer service members in [ Basic Settings -Team Management ]. In addition, you can also configure social media accounts during the creation process.

Click the link for detailed instructions on how to add members to a project.

Add customer service-configure customer service

After creating a customer service member, you can also return to the [ Integration ] interface to quickly configure the customer service .

Click Configure Customer Service > Check the members you want to configure to this homepage > Click OK.

2.5. Editing automation

In addition, you can also configure the created automated processes for LINE to realize automatic replies, customer recalls, marketing and other demand scenarios.

Click Edit Automation > Select Associated Channels > Check the automation process you want to configure > Click OK.

Note: If you check the box "Associate all automations", the account will automatically associate with all the created automation processes.

Editing automation

2.6. Test message

The LINE channel supports to test message. You can use the test message to simulate visitors sending messages to preview the current configuration effect, helping you to more intuitively understand the configuration and actual effect of automation & customer service.

Click Test Message > Log in to your LINE account > Send a message to test the configuration effect.

Test message

Practical Guide