1. Group Plan Creator Tracking
In [Group Plan] - [Mass Message], a new creator field has been added and you can search for the corresponding mass message plan by the creator.
Use case: The newly added creator field allows employees and managers to intuitively understand the initiator of each plan when browsing the mass messaging plan. When you need to trace a specific mass messaging plan, you can use the creator's information to search and filter efficiently and locate it quickly. Ensure that each mass messaging plan can be traced to the specific responsible employee.
2. API-Driven Customer Updates
Customers can use the API to change the name, notes, and custom information in the customer information.
Use case: This feature provides a higher level of flexibility and automation. Customers can seamlessly integrate this interface into their internal systems or CRM systems to achieve fast, real-time customer information updates without manual intervention. It enhances the customer service experience and the collaborative work efficiency of back-end management.
3. One-Click Task Center Access
After creating an export task, you can click [View Tasks] to jump to the task center to complete file download.
Use case: This feature can improve user experience and work efficiency. By clicking [View Tasks], users can jump directly to the task center and quickly complete file downloads without leaving the current page. This design reduces tedious page switching and search steps, making it more direct and convenient to obtain export files.
4. Bulk Data Export Expansion to 10,000
In [Group Plan] - [Mass Message], the data export limit for each mass message plan is increased to 10,000 records, and the excess will not be displayed.
Use case: Users can now get more data in a single operation, enabling deeper analysis and insights. Especially for data-intensive projects, the need for batch exports is reduced.
5. Hierarchical Session Tab View Optimization
In [Customer] - [Tag Management], session tags now have a clearer and more intuitive view, allowing users to easily view tags at all levels.
Use case: This new display method of session tags is particularly effective when dealing with multi-level tags, because it can display the tags at each level and their hierarchical relationships. The expansion mode not only helps users quickly understand the subordinate relationships between tags, but also greatly improves search efficiency. When searching for a specific third-level tag, the system will also display related first-level and second-level tags at the same time, allowing users to more easily obtain complete tag information.
6. Direct WhatsApp API Registration
SaleSmartly has officially become Meta's Tech Partner. You can create your WhatsApp API number through SaleSmartly.
Use case: After successfully creating in SaleSmartly, the WhatsApp API number will be automatically bound to the SaleSmartly system, and users can start using it immediately. In addition, SaleSmartly also supports users to configure more advanced features, such as setting up AI chatbots and implementing automated operations, which can be used to enhance interaction efficiency and customer service experience. It should be noted that SaleSmartly does not provide withholding services, and users need to bind their credit cards on the Meta platform to deduct fees.
7. Meta Ad Optimization Sync
In [Live Chat] - [Order Information], after the order information is created in the conversation coming from Facebook advertising, SaleSmartly will automatically send this order information back to Meta. Meta officials will use this data to optimize the advertising algorithm and improve advertising effectiveness.
Use case: Meta can use the returned data to optimize advertising algorithms, more accurately locate the payment behavior of each advertiser, and make the advertising content more in line with the needs of target customers. In addition, automated data return improves the efficiency and accuracy of data processing, reduces manual errors, and helps Meta better locate advertisers.
8. In-Process Email Template Edits
In [Automated Process], users can directly adjust and modify the content of the email template when setting up the process.
Use case: Previously, users needed to modify the email template separately. Now, users can directly edit the email template while setting the automation process, which reduces the interface switching and operation steps, greatly improving work efficiency. This optimization also enhances the flexibility of email personalization. Users can quickly adjust the email content according to different marketing activities or customer group needs.
9. Real-Time TikTok Comment Tracking
In Live Chat, users can now view and track the comments they receive on their TikTok posts in real time.
Use case: Users can instantly view comments on TikTok posts in SaleSmartly, eliminating the hassle of frequently switching apps. Real-time tracking of comment information can help users respond and participate in conversations more quickly, increasing the activity of social interactions. This feature is also suitable for users who manage multiple TikTok accounts. By integrating comment information from all accounts into the same platform, users can easily monitor and respond to interactions on each account without logging into multiple accounts.
10. WhatsApp Read Receipt Control
In SaleSmartly's [Live Chat], when a human customer service staff member reads a message sent by a WhatsApp personal account, the other party's WhatsApp system will display a message read mark. This will not be displayed if a robot reads the message.
Use case: When a human customer service staff member views a WhatsApp message on SaleSmartly, the message read mark can let the sender know that the message has been read, thereby reducing unnecessary repeated sending and questions. In addition, the robot viewing the message does not trigger the read mark, which helps maintain the smoothness and continuity of customer service, ensuring that customers are informed that their messages have been read only when human intervention is really needed.
11.TikTok Proxy Customization
In [Integration] - [TikTok App], a new proxy setting function has been added, and you can add proxy regions as needed.
Use case: Since some features of TikTok do not apply to every region in the world, users who operate TikTok accounts may face access restrictions. SaleSmartly supports users to change the proxy IP address to the required region by themselves, helping users to seamlessly switch to IP addresses in different regions.
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