Why WhatsApp API Accounts Get Banned: Key Reasons & How to Avoid Them

1. Introduction

This article mainly introduces why WhatsApp API accounts are banned, helping you carry out subsequent marketing and other actions better.

SaleSmartly will not be held responsible if the business account or phone number is blocked during your use due to sending illegal messages.

2. Top Reasons for WhatsApp API Account Bans

The following will introduce the most common reasons for banning.

2.1. Multiple reports in a short period

In addition to automatic detection by the system, another indicator that determines whether to block you is likely to be reported by your contacts. If you keep sending messages that others don't want to receive or see, it will greatly increase the chances of your contacts reporting you. WhatsApp will use AI technology and user-reported data to detect and disable accounts that send automatic messages, automatically create accounts or groups without authorization.

There are many reasons for being reported, such as: the message/template you sent made the other party feel that you were harassing them, or you sent too many messages in a short period, etc. In short, one of the reasons why your account was banned is: it was reported by many people in a short time.

2.2. Using copyrighted or duplicate images

Please be careful not to upload infringing images, otherwise, there will be a risk of your account being blocked. Please do not set the same avatar for accounts in batches, as this will also cause suspicion of being detected.

2.3. Mass messaging or automation abuse

Another landmine is sending messages automatically or in large quantities in a short period. Using third-party software to automatically send a large number of messages can easily be detected by the system, so be sure to avoid doing this. Do not try to use WhatsApp to send a large number of messages, automatic messages, or automatic calls. Do not manually send the same promotional message to different contacts. If your account is blocked, it will be "more haste, less speed."

2.4. Messages containing obvious advertising

One of the easiest landmines to step on is trying to send messages that contain advertising. Merchants will inevitably want to sell advertisements directly, print out the information they want to promote, and send it to customers everywhere. However, if it contains too many links or the advertising message is too obvious, it will be easily caught by the system and blocked.

2.5. Violation of WhatsApp Terms of Service

Posting fake news, hate speech, engaging in illegal, threatening, intimidating, hateful and racial or ethnic discrimination behavior are all violations of WhatsApp's terms of service. If you want to know more about WhatsApp's terms of service, you can click here.

2.6. Long-term non-use or use of false information to register a Facebook account may result in the account being blocked

To prevent being blocked and unable to log in to Meta Business Manager, please follow the following suggestions when using Meta services:

• When registering a Facebook account, please upload a real profile picture and fill in as much of your personal information as possible.

• Keep logging into your Facebook account once a week and perform any operations on the page to maintain account activity.

• If you do not log in to your Facebook account for a long time, the system will consider it no longer in use and block it. Once blocked, it cannot be unblocked. Before your Facebook account is blocked, an email will be sent to the email address you provided when registering for the account. Once you receive a reminder email, please log in to your Facebook account as soon as possible and visit the page.

• Set up multiple administrators in Meta business settings to provide assistance when an account cannot log in. The path to add is Meta business settings-Users-Individual users, click Invite users on the right side of the page.

3. Prevention Tips

3.1. When sending group template messages, please ensure that the message complies with the WhatsApp Business Policy and Commercial Policy. If the template content is not compliant, it may also lead to account suspension during review.

Additionally, the following industries are prohibited on this platform: real, virtual, or counterfeit currencies (e.g., ICOs, binary options), payday loans, wage advances, P2P loans, debt collection, and bail bonds.

3.2. Before submitting the template, please try passive chatting for 3-5 days (i.e., the visitor actively sends messages to the WS account). Directly applying for the template or sending group messages may easily lead to the new account being blocked.

3.3. Only send messages to users who have chosen to receive messages from you. Pay attention to the frequency of message sending and avoid sending too many messages to customers every day.

3.4. Please do not upload infringing images, otherwise, there will be a risk of the account being blocked.

3.5. Stop sending out hard-hitting promotional messages!

There are many ways to promote your products. You don't have to directly take out the product or price tag to let customers pay. If you forcefully promote your products, it will easily make people hate you and cause them to report your account. You might as well make the information you want to promote more humane, such as showing concern for customers during major festivals, or chatting with customers like friends to understand their needs. This may help increase customer loyalty!