Introduction
WhatsApp Business API is a powerful communication tool provided by Meta for global enterprises, allowing you to initiate conversations with strangers. WhatsApp API has some restrictions on group messaging. Before using WhatsApp Business API for group messaging, group messaging must comply with WhatsApp official policy requirements. Violating official policies will result in an official ban on your account! The following is a detailed tutorial on group messaging on the SaleSmartly platform:
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Notice
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Critical Rules to Avoid Bans
Avoid using personal WhatsApp numbers for testing
Please do not use your WhatsApp personal number to send messages to each other. If you need to test, please add or import your own number into the customer list. For adding or importing customers, please click to view. Then, conduct an API number group test. Otherwise, it will be easy for the official to detect whether the copywriting violates the rules, which may cause your template to be restricted.
Proper link usage in templates
When sending template messages, do not include links in the parameters, especially contact links (such as contacting a WhatsApp number). If you need to include a link, you can use a short link tool. The length of the link is irrelevant (Google search). And try to send 250 messages at a time, otherwise such messages will easily be banned by the official account. You will be banned after sending them!
Follow WhatsApp's content policy
Any group content messages must comply with WhatsApp official policies. Please read the official policies carefully! If you violate the WhatsApp Business Messaging Policy, the official has the right to ban your WhatsApp API account!
Mass Messaging Costs
Click here to view detailed fees for WhatsApp API.
About Templates
Template number package: No need to apply for a template, just send it directly. For more information about template number packages, please click here.
Odd/Even Number Package: You need to apply for a template from the official website. For more information about odd/even number packages, please click here.
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Notice The content of the template number package needs to comply with the official policy of WhatsApp. Please read the official policy carefully! |
Add/Import Customers
In [Customer List] - Add Customers, add/batch import the WhatsApp customer information to be sent.
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Notice Integration-WhatsApp API-The switch must be turned on, otherwise the sending audience will be invalid. |
Create a Group Message
After the template is approved, select [WhatsApp API Channel] in [Group Plan] - [Mass Message] - [Create Plan].
Bulk Messaging Settings
Plan Name: Enter the name of your current group messaging plan, which must not exceed 50 characters.
Content Type:
- Template message: used when actively sending group messages to strangers. Official requirements require that active group messages must use officially approved templates before they can be sent.
- Ordinary messages: Ordinary messages can only be sent to contacts whose last reply time is within the past 24 hours. Ordinary messages cannot be sent after 24 hours. You can only send template messages or wait for the customer to actively interact.
Send to: Select your target audience from the customer list.
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