Changelog-2025.06.30

1. Zalo Channel Now Supports Automation Workflows

The [Automated Process] module under [Robot] now includes automation support for the Zalo channel. Users can configure workflows based on time of execution, random branches, customer attributes/behavior, agent assignment, welcome messages, visitor/session tagging, and more.

 

Use case:
After creating a Zalo automation workflow, users can define keywords that trigger automatic responses such as product information or promotions, providing 24/7 instant replies. Conversations can be routed based on agent schedules, ensuring seamless overnight support and helping businesses efficiently grow in the Vietnamese market.

Flexible Zalo automation setup

 

 

2. TikTok Business Account Integration Supported

A new integration option has been added for TikTok Business accounts under [Integration]. Verified Blue V accounts can now be managed directly within SaleSmartly, allowing users to reply to private messages, comments, and recommend products using quick replies.

 

Use case:
Businesses can respond directly to TikTok inquiries and comments in the SaleSmartly dashboard, send pre-written messages using the reply library, and recommend popular products. Interaction history can be tagged to build accurate customer profiles and optimize video content strategies.

TikTok Business account integration

 

Reply to TikTok comments from the dashboard

 

Use quick replies and product recommendations

 

 

3. Slack Channel Now Supports Mass Messaging

The [Mass Message] module now supports Slack, allowing you to send text, images, attachments, and quick replies in bulk. System variables like name, phone, email, and send time can be inserted. Scheduled messages are also supported.

 

Use case:
As a key collaboration tool for global teams, Slack is widely used by multinational companies. With SaleSmartly, users can schedule mass messages to accommodate time zone differences, improving remote team coordination.

 

 

4. Sequential Routing for Diversion Links

A new routing rule has been added to the [Diversion Link], enabling sequential routing across channels like WhatsApp API, WhatsApp App, Telegram Bot, Telegram App, and VK. Visitors are automatically assigned to agents or groups based on a predefined order.

 

Use case:
Admins can define the order of agent handling to avoid overloading specific agents. Load can be adjusted anytime based on capacity, ensuring no customer is left unattended.

 

 

5. AI Bot Integration with GPTBots

A new GPTBots integration is available in the [App Store], allowing users to select GPTBots as an AI agent when creating chatbots. GPTBots supports anonymization of sensitive data and flexible AI solutions for enterprise needs.

Use case:
Companies can now choose from multiple AI engines—like GPTBots, OpenAI Assistants, Helpbots, Coze, etc.—to best match their automation needs when building bots.

Install GPTBots AI models from the app store

 

New GPTBots option when creating AI agents

 

 

6. View Detailed Translation Quota Usage

The SaleSmartly Translator tool in the [App Store] now includes a detailed view of translation quota consumption, showing character usage daily/weekly/monthly. A tiered pricing model has been introduced (larger volumes = lower unit cost).

 

Use case:
If a company surpasses 500,000 translated characters in a month, the admin can project future needs and purchase higher-volume quotas at discounted rates. This reduces the risk of service disruption during sudden spikes in multilingual inquiries.

New entry for quota usage details

 

Character Count	Price $	Discount	Discounted Price
100K Characters	5	0	5
500K Characters	25	5	23.75
1M Characters	50	10	45
2M Characters	100	15	85
5M Characters	250	20	200
10M Characters	500	25	375

Character-based tiered pricing model

 

 

7. New Review Landing Page

A new standalone form link for review invitations has been added under [Chat]. Outside of chat plugin channels, users can now receive a form via link on other social platforms. The link leads to a dedicated landing page (valid for 24 hours, single submission). All reviews sync to the [Invitation List], with filtering options by time, channel, and customer.

 

Use case:
CS teams can now send review requests across all social channels—WhatsApp, Facebook, LINE, etc.—without being limited to one dashboard. Customers are guided to a familiar, user-friendly form, enabling faster and broader feedback collection.

Click-to-invite for customer reviews

 

Social media review landing page

 

View customer feedback in the review list

 

 

8. Zalo Plugin Entry Point Added

Under [Integration] > [Plug-in Configuration] > [Portal Integration], Zalo is now available as a plugin entry. It allows businesses to embed a Zalo chat window in websites or mini-programs, with messages syncing into SaleSmartly.

 

Use case:
Ideal for businesses targeting the Vietnamese market, customers can instantly start a Zalo chat from a familiar platform, reducing lead drop-off and improving local engagement.

 

 

9. New [Configure Customer Service] Filter in Integration Search

A new [Configure Customer Service] filter has been added to the [Integration] search bar. Users can quickly find social accounts managed by specific agents and reassign them in bulk while preserving all chat history.

 

Use case:
In case of employee turnover or department shifts, admins can identify and transfer all relevant accounts to new agents in one click, ensuring seamless handover and no loss of critical data.

Search for social media accounts assigned to agents

 

Bulk transfer of social media accounts between agents

 

Select new support agent

 

 

10. Rich Media Messages in Plugin Channels

Plugin channels now support single-message combinations of images + text. Users can batch-select assets from the media library and edit image captions uniformly. This is also available in mass messaging.

 

Use case:
CS agents can send combined image + text messages (e.g., product photos + descriptions) directly via chat plugins. Customers can view full details without switching tabs. For promotions, operators can upload multiple images and send consistent marketing messages in bulk, ensuring clarity and minimizing confusion.

Select multiple media assets

 

Edit Media Descriptions

 

11. WhatsApp App Number: Contact Migration Supported

One-on-one contacts (excluding groups/channels) from a WhatsApp App account can now be migrated to another account, with no limit on the number of migrations (source account must contain contacts).

 

Use case:
When replacing or consolidating WhatsApp App numbers, businesses can transfer contacts without reimporting, avoiding potential account blocks due to sudden bulk adds. Communication continuity is preserved.

Migrate WhatsApp contacts from old to new account

 

Updated social media account information after migration

 

 

12. Quick Access to Automation Workflows in Chat

Under [Chat] > [Quick Reply], a new "Automation Processes" option allows CS agents to manually send automation workflows without triggering conditions. The action counts as a trigger but not against limitations.

 

Use case:
During traffic surges, agents can type predefined triggers (e.g., “#tag” or “new customer”) to launch automation instantly. This also helps when keywords aren’t met. Agents can manually send preset workflows like FAQs for fast, accurate replies.

 

 

13. Dify AI Integration Now Available

Under [Setup] > [App Store] > [AI Tools], users can now integrate AI agents created in the Dify platform into SaleSmartly. This allows easy deployment of trained AI tools like knowledge base Q&A bots, reporting tools, and customer service assistants.

 

Use case:
No coding required, businesses can integrate pre-trained Dify AI tools (e.g., FAQ bots trained on product docs) directly into SaleSmartly for instant use, automating responses to repetitive queries and improving service scalability.

Add Dify AI agent configuration platform

 

Create an AI agent with Dify