Quickly Get Started with Translation

Introduction

Our translation function has the feature of two-way translation. For example, English sent by customers can be translated into Chinese or other languages, and Chinese sent by you can be automatically converted into other languages, reducing the multilingual barriers caused by cross-border communication and reducing chat costs.

Free Translation

Client translation (this function is only available on PC, not on mobile)

1. Download the local client and use the local external network to request the translation server for free translation

Note: If the translation fails when there is an external network, it is recommended that you try to change your local external network IP or change the translation line and try the translation again, because the essence of the local translation function is to call your external network to request. If the request fails, the translation will fail.

Register DeePL API key (applicable to PC and mobile)

Note: To register this key, you need to have a visa and credit card information to apply. They have 500,000 free translation characters every month.

Paid translation (applicable to desktop and mobile)

If you cannot use the above free translation function, you can also choose to directly purchase our paid version. Currently, our translation charges are 5 US dollars for 100,000 characters.

Frequently Asked Questions

Desktop version - Local translation failed, please check if your network is abnormal or switch to another line

Reason: The local translation function essentially calls your computer's local external network to request the translation server. If the request fails, the translation will fail.

Solution:

1. Find the option to switch lines in the upper left corner of the client. You can try to switch lines. After switching lines, please log in to the client again. After logging in, the new line settings will take effect.

2. Confirm whether to enable scientific Internet access or proxy

• Check whether the proxy software is turned on on the computer.
• If the proxy software is already enabled, try switching to the proxy global mode or switching to another proxy software node.
• If the proxy software is not turned on, try turning it on and connecting.
• After adjusting the settings, restart the client for the changes to take effect.

3. If the above method still does not work, it means that your local network cannot request the translation server.

It is recommended to use the platform online translation or third-party translation:
Online Paid Translation: Quick Start Translation Function - SaleSmartly - Help Center - SaleSmartly User Guide

Get third-party translations: How to get the Baidu Translate API key?