Outlook/Hotmail mailbox

Solution

①Log in to the official website of Outlook/Hotmail or Microsoft website and switch back to the same account as the one you want to integrate into SaleSmartly.

②Return to the SaleSmartly system, click the "Click Authorize" button, enter your email account again on the pop-up page, and then click "Next" to successfully authorize.

③After it displays "Authorized Successfully", click "Next". For the remaining steps, please refer to: Outlook Integration Tutorial

2. No response after filling in the information and clicking "Next"

Reasons for integration failure

If the Outlook/Hotmail account is newly registered or has not sent or received any emails, there may be no response when clicking 'Next' when integrating the mailbox.

Solution

①Send and receive several emails in this mailbox.

②Wait a few days after registration before integration.

3. Display "Email connection failed, please check if the information is correct"

Reasons for integration failure

1.You can check whether the account you authorized is a Microsoft sub-account. Outlook/Hotmail currently does not support mailbox sub-account authorization.

Solution

Due to Microsoft's lack of support for sub-account integration, SaleSmartly cannot access or manage Microsoft sub-accounts. Unfortunately, this limitation currently has no workaround.