Translate Customer Language

Introduction

Real-time translation can solve the multilingual barriers caused by cross-border communication. Learning how to use the translation function can reduce chat costs.

This chapter will focus on the setting and use of the translation function.

 

Functional Description

1. Translate the visitor's language

After turning on the translation button, the system can automatically identify the customer's language and translate it. (As shown below)

Note: Sometimes the visitor's device IP does not truly represent the visitor's language. We will explain how to switch the visitor's language later.

 

Real-time translation: Click to start the online translation function, you can select the language used by the customer and set the language you use, and the messages between the two parties can be automatically translated to facilitate cross-language communication and improve communication efficiency.

Click "Language" > Click Start Online Translation to translate the visitor's language in real-time.

Note: After starting online translation, the language you send will also be translated in real-time. You can also switch the language you translate to your visitors.

 

Stop translation: When you do not need to translate the message automatically, click Stop Translation ; if you need to translate a single message, click the Translate button next to the message. For specific translation instructions, please jump to the translation client language help document for reference.

Click Stop Translation to turn off the real-time translation function.

 

2. Single sentence translation

You can translate the single sentences sent by visitors.

Move your mouse into the visitor's sentence > click on the translation that pops up on the right.

3. How to know the language of visitors?

The system supports the function of identifying the visitor's language for a single sentence, helping you to obtain the visitor's language by identifying the sentences sent by the visitor. It can help you switch to the correct language for communication.

Move the mouse into the visitor's sentence > click the Identify Visitor Language button that pops up on the right > click OK to switch the recognized visitor language.

 

4. How to preview and edit the translation before sending it?

The system supports the translation editing and preview function. After you start online translation , you can click the translation preview function switch.

After you enter the corresponding content in the input box, click on the left to preview the translation of the current content. You can also edit and enter the translation. After confirming that it is correct, click on the lower right to select Send Translation to successfully send the edited translation.