1. Introduction

After integrating the VKontakte community into SaleSmartly, you can view and reply to VKontakte community private messages and group chat messages in SaleSmartly. You can also use SaleSmartly for automated services, group messaging, and customer management.

2. Step-by-Step Guide

2.1. Add Community to SaleSmartly Integration

Select VKontakte in the SaleSmartly integration menu. Once you are in the VKontakte integration list, click Add Community to start the integration. We will connect to the VKontakte community API to access community private messages and group chats. Follow the instructions to complete the community API connection.

Add Community to SaleSmartly Integration

2.2. Select VKontakte community and complete API settings

2.2.1 Enter the VKontakte Community API settings page

(1) Click the link to log in to your VKontakte account (https://vk.com), click Community on the left to enter the community list, select a community you can manage to enter the community page (if you do not have a community, click Create a community to enter the community page).

Log in to your VKontakte

Manage to enter the community page

(2) On the community page, click Management to enter the settings page. On the settings page, click the API menu on the right to enter the API settings page.

Click Management to enter the settings page

2.2.2 Create a community API access key and fill it in SaleSmartly

(1) On the API settings page, click Create Access Key. It is recommended that you select all permissions to avoid abnormal community messages due to permission issues.

(2) The first creation will prompt that the creation failed. You need to click "Go to VK ID" to enable two-factor authentication.

(3) After the key is successfully created, please copy and fill it in SaleSmartly.

2.2.3 Set up the Callback API to generate a server connection in SaleSmartly

(1) On the Community API Settings page, click Callback API, click the activity type, and check the message permissions (please check all, otherwise you will not be able to receive messages).

Click Callback API

(2) Click Server Settings to set the key, copy the information to SaleSmartly, and click OK in SaleSmartly to create the connection.

Create the connection

Paste the Callback API settings

2.3. Verify and connect SaleSmartly in VKontakte

2.3.1 VKontakte fills in the server link and confirms

(1) Fill in the server link generated by SaleSmartly into the VKontakte server address and click Confirm.

Fill in the server link generated by SaleSmartly

(2) Click OK and the message "Server URL saved successfully" will appear, indicating that the connection has been completed.

2.3.2 Click "Confirmed in VK" on SaleSmartly to successfully link

Confirmed in VK