How to Set up Mobile Public Account Message Reminders

In order to ensure that you receive and respond to the message reminders from the SaleSmartly WeChat official account in a timely manner, SaleSmartly provides a convenient mobile terminal message reminder function. This guide will explain in detail how to configure your SaleSmartly account on a mobile device to enable real-time push notifications for WeChat official accounts. Currently, app message push is already available on iOS, so there is no need to refer to this tutorial.

1. Follow the SaleSmartly WeChat Official Account

1.1. In [Basic Settings] - [Chat Settings] - check [Official Account Notification] and save.

2. Bind WeChat to receive new message notifications from the official account

2.1. Click [Avatar]-[Project Information] in the upper right corner and find the WeChat icon.

2.2. Open WeChat on your phone and scan the QR code to bind and authorize your WeChat public account with SaleSmartly.

3. Bind your email address, set your password, and log in to your SaleSmartly account

3.1. If you have not bound your email, you need to set the binding [Email] and [Password] in [Account Information], or use [Account Name] to log in.

3.3. After logging in, make sure the binding with the SaleSmartly project name is successful and consistent.

4. Set up mobile notification permissions

4.1. Please confirm that WeChat on your mobile device has allowed notifications to be sent. Since the settings for different brands and operating systems are different, you can search Baidu or consult the system manufacturer's customer service for details.

Take Xiaomi phone as an example: Go to phone settings -> application settings -> WeChat -> Notification management -> Allow notifications, and make sure the "Notification" permission is enabled.

4.2. Enter the details page of the authorized official account, click [Settings], click to turn off the [Message Do Not Disturb] switch, find [Message Notification Management], and click to turn on the [Receive Notifications] switch.

4.3. Confirm that the option [Allow SaleSmartly to send the following notifications] is turned on, and set "Login success reminder", "User binding success notification", "Package expiration reminder", and "Customer consultation reminder" to [Receive] status.

4.4. Only support the push of new public account messages to members who are offline/busy, and no push of message reminders to members who are online

Notice:

The visitor messages of [unassigned] and [robots] need to turn off [auto-assignment], and [assigned] customers are not affected

5. Save settings and test

Send a test message to your project to check whether you can receive instant message notifications on your mobile device.

Summarize:

Through the above steps, you have successfully set up SaleSmartly's real-time reminder function for WeChat public account messages on the mobile terminal. If you have any questions or encounter problems, please contact SaleSmartly customer service team for help.

Please note! Due to the changes in the functionality of different third-party tools, the specific operations may vary. Please refer to the instructions in the actual SaleSmartly application for operation. If you find that the specific path or menu item in the SaleSmartly application does not match this guide, please refer to its official documentation or the in-app help center for the most accurate information.

Frequently Asked Questions:

1. Why didn’t my official account receive any information from customers?

If you turn on automatic allocation, you will not receive public account message reminders. You need to turn off [Automatic Allocation]--- Note: This setting is only for unallocated customers, and allocated customers are not affected by this function