How to Access Social Media Chat Channels?

Module Introduction

On the SaleSmartly platform, you can chat with users of multiple social media accounts, centrally manage social media contacts, and conduct marketing outreach. The following article will teach you how to integrate Messenger and Facebook comments, Instagram private messages and comments, Email, Line, WhatsApp, and Telegram on SaleSmartly to help you communicate with users of different social media accounts more effectively and conveniently!

 

Module Description

1. Messenger and post-comment integration

For detailed operation procedures, please refer to: How to integrate Facebook?

(1) First, you need to authorize your Facebook account to the platform

(2) After logging into your Facebook account, click Continue as (your account name), select the homepage you want to bind, and then click [Continue]. Select the operations that SaleSmartly can perform on the homepage (it is recommended to select "Yes" for all), and then click [ Save ]. After the authorization is completed, click [Got it] to jump back to the SaleSmartly system, as shown in the following example:

 

2. Instagram integration

Note: Before integrating Instagram, your account needs to be switched to a business account and linked to your Facebook homepage

The steps to switch business accounts and authorize Facebook homepages can be seen in the following section: How do you integrate Instagram?

 

3. Email integration

How to obtain the authorization code tutorial can be clicked: /docs/xaPTgy

 

4. Telegram bot integration

See /docs/TKwRo2 for details

 

5. Telegram personal account integration

For details, please see https://help.salesmartly.com/docs/ru-he-ji-cheng-Telegram-she-bei

 

6. WhatsApp Integration

For details, see /docs/x1uKOH

 

7. LINE Integration

For details, see /docs/bUi8YR

 

8. Slack Integration

See /docs/jEyD9t for details

 

9.TikTok Integration

For details, please see /docs/TIKTOK

 

Frequently asked questions

1. What is a device?

Device refers to the cloud device provided by the Platform that can be mounted with a WhatsApp App account. One device can log in to one WhatsApp App account.

 

2. What is the number of members?

Refers to the number of sub-member accounts that can log in to the current project to meet the needs of multi-person collaboration in the team.

 

3. What is the number of social media accounts?

The number of social media accounts refers to the number of WhatsApp, FB homepages, chat plug-ins, Emails, Line, and other accounts that can be activated. Note that there is no limit on the number of connected social media accounts, but the number of activated accounts is limited. If more accounts need to be activated, this social media account can be expanded.