Changelog-2025.05.31

1. Quickly Start a New Conversation with the Zalo App Channel

A new Zalo App quick-start conversation feature is now available under [Live Chat] - [···], allowing users to directly select an existing Zalo account and enter the recipient’s phone number to initiate a new chat.

 

Use Case:
This feature enables users to start a conversation via the Zalo App by simply entering a user’s phone number. No need to open the app or switch accounts. The system automatically detects the customer’s status. If the contact exists, the chat continues the conversation history. If it’s a new contact, a new profile and conversation are created automatically.

 

 

2. New Webhook Support for Chat Plugin & Telegram App Channels

In [Basic Settings] - [Project Management] - [Enterprise Development Configuration], a new webhook channel is added for the chat plugin and Telegram App, enabling real-time message pushing to third-party systems.

Use Case:
With flexible webhook configuration, messages from the integrated chat plugin or Telegram App in SaleSmartly can be pushed to designated platforms. For example, enterprises can sync messages to their internal support systems, allowing support agents to manage multichannel messages in a centralized dashboard, reducing the need to switch platforms.

 

 

3. Facebook Q&A Ads Message Compatibility

Fully supports syncing Q&A messages from Facebook Ads. They now appear in the SaleSmartly conversation list with source labels. User responses are marked as user messages, while automated questions from the ad are labeled as messages from other platforms.

Use Case:
Messages submitted via Facebook Ad Q&As or automatic questions are now synced to the SaleSmartly dashboard. Customer service reps can review what users asked or answered in the ad, enabling better understanding and tailored follow-ups. This also helps advertisers refine ad copy for better performance.

User inquiry via Facebook ad

 

Q&A messages from FB ads are automatically synced to the dashboard

 

 

4. Operation Logs in Monitoring

A new [Operation Logs] section is added under [Basic Settings] - [Monitoring Logs], recording detailed user actions (who/when/where/what/how). The system defaults to displaying the last 7 days and allows tracking up to 90 days.

Use Case:
Helps administrators trace changes. e.g., if social media permissions were unexpectedly modified. Risk control teams can also audit sensitive operations to ensure compliance, greatly enhancing transparency.

 

 

5. VKontakte (VK) Community Channel in Routing Links

A new VK community option is added to [Diversion Link], allowing routing rules based on time slots (e.g., Day Shift A / Night Shift B) or random distribution to avoid overload on a single account.

Use Case:
Effectively distributes customer inquiries from VK based on traffic history. Smart routing reduces workload per support agent and keeps daily inquiries within safe limits to avoid account suspension.

Enable randomized routing for VK channel

 

Enable time-based routing for VK channel

 

 

6. Cross-Channel Auto-Blacklist

New automation feature supports blacklisting users based on specific triggers like keywords (e.g., offensive language), language, device, region, behavior, schedule, or random conditions. Works across all channels.

Use Case:
Ideal for blocking malicious users during spam attacks. Automatically detects and blocks users from specific regions or with offensive behavior, helping safeguard the support team and boost service efficiency.

 

 

7. Emoji Sticker Packs for WhatsApp

A new option under [Live Chat] - [Emoji] allows uploading images to create WhatsApp-compatible sticker packs for use in 1-on-1 chats, groups, and communities.

Use Case:
Customer service teams can use custom emoji stickers (e.g., “Checking your order now”) to add personality to chats or send holiday greetings in groups, enhancing engagement and brand friendliness.

 

 

8. Monthly Auto-Renewal for Payments

Under [Project Details] - [Automatic Renewal], you can now enable monthly subscription renewal. Once activated, the plan auto-renews for 30 days. You can opt into quick pay and automatic billing when selecting or changing plans.

 

Use Case:
Allows companies to trial a plan at low cost before committing to a full-year subscription. If an email is provided, billing notifications are automatically sent, saving time on communication.

 

 

9. Bulk Upload to Media Library

You can now select and upload up to 20 files at once (images/videos/audio/attachments) to the Media Library, with a 20MB size limit per file.

Use Case:
Enables bulk media uploads, especially useful for teams managing lots of product images, boosting operational efficiency by eliminating the need for single uploads.

 

 

10. Collapse Customer Info Panel in Live Chat

The customer info panel on the right of the [Live Chat] interface can now be collapsed for a cleaner reply workspace.

 

Use Case:
While replying to customers, agents can hide the sidebar to focus better in a wider reply area, improving response efficiency.

Click to collapse the customer panel

 

Collapsed right-hand customer panel view

 

 

11. Granular Blacklist Permission Control

In [Team] - [Role Management] - [Scope of authority], a new option allows assigning or restricting the ability to add customers to the blacklist. Unauthorized members won’t see the blacklist button in chat or customer lists.

 

Use Case:
Prevents new team members from mistakenly blacklisting valuable customers. Only authorized users can take such high-risk actions, ensuring operational security in both daily and temporary team setups.

Permission toggle setting

 

Enabled state indicator

 

Disabled state behavior

 

 

12. Custom Field Sorting

In [Project Management] - [Custom Fields], a new sorting feature lets you assign priority values to custom fields (smaller numbers appear first). Same-value fields are ordered by last edited time. This affects field order in customer info panels, automation flows, and more.

Use Case:
Companies can prioritize frequently used fields at the top, keeping vital customer info visible and accessible. This avoids key data being buried and enhances service efficiency.

Set custom field position values

 

Real-time sync for custom field ordering in customer profiles

 

 

13. Integration with MM Lite API

Official integration with Meta’s MM Lite API is now live. This new interface supports sending marketing messages using registered third-party WhatsApp Business API numbers in SaleSmartly.

Use Case:
The MM Lite API is Meta’s new optimized marketing message channel. Messages sent through this API benefit from higher delivery, open, and click rates, with a reduced risk of account bans. It also supports conversion tracking for web and app events, helping advertisers improve ROI.