1. Introduction
The Service Overview provides real-time visibility into your team’s workload and customer engagement. Track daily session volume, agent availability, and conversation trends to optimize response times and resource allocation.
2. Key Features
2.1. View daily service data
You can view the number of new sessions , the number of sessions being processed , and the number of online agents for the day.
2.2. Track the session volume trend
Analyze session volume trends over a custom time period. You can choose to view data by hour or day for a more detailed breakdown.
Note: Hourly data is only available for date ranges within the past seven days.
Frequently asked questions
1. When is “Today's Data” updated?
Metrics refresh hourly, ensuring near real-time accuracy for both daily snapshots and trend analysis.
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