How to Set Member Permissions

Only Let Members See Their Own Conversations

1. Add roles

• Click [Basic Settings] - [Team] - [Role Management] - [Add Role]
• If you have already created a character, please jump to the steps to edit the character: [Click to jump]

 

2. Create a role and edit and save

• Enter the role name
• Select the role type
• [Live Chat] - [List of Assigned Sessions] - Select [View My Sessions], then click [Save] in the upper right corner.

Administrators: can manage ordinary members, but cannot manage other administrators
Ordinary members: are managed by administrators and cannot change their roles or permissions

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3. Edit Roles

Click [Basic Settings] - [Role Management] - [Edit].

 

After entering, select [Assigned Session List] - Select [View My Conversation], and then click [Save] in the upper right corner.

 

4. Set roles for members

Click [Basic Settings] - [Team] - [People Management] - click the member you want to [Edit].

Select the corresponding [Role] and click [OK].

 

Members have the right to see conversations hosted by designated social media

1. Configure the entry for receiving social media session permissions

Click [Basic Settings] - [Team] - [People Management] - [Edit]

 

2. Configure permissions

Select [Customize social media account permissions], then click [Configure]

 

3. Check the corresponding social media permissions

Here you can select which social media account the member will receive the conversation message from. If you do not select it, you will not receive it. After checking, click OK to return.

 

Frequently asked questions

1. When creating a new member, a prompt appears indicating that the upper limit of the number of members has been reached.

Click [Subscription] - [Change Package] - Add number of members to increase the upper limit.

 

2. Unable to edit role permissions

System default roles cannot be modified. If you need to adjust permissions, please create a new custom role instead.