Use Case:
1. Optimized Gmail Integration Process
The Gmail integration flow now supports official authorization. There is no need to obtain an authorization code. Users can click “Connecting the Mailbox” in the SaleSmartly system, jump to the official Gmail page, and complete authorization with one click. The process is now more convenient and secure.
Use Case:
When configuring a Gmail account for the first time or switching accounts, users no longer need to copy authorization codes or switch windows. Customer service staff can complete the integration instantly with “Official Authorization,” lowering the entry barrier and making email communication smoother and more efficient.
2. EDM Email Quota Consumption Details Added
A new “Credit Consumption Details” feature has been added under App Store → SaleSmartly Email EDM. The system automatically records daily email quota usage and allows users to filter by date to view detailed metrics, helping them better understand their email usage.
Use Case:
Teams evaluating email campaign frequency or costs can quickly review daily quota consumption using date filters. Clear usage details help teams manage budgets, optimize campaign pacing, and avoid unnecessary quota waste.
3. Add a new product list to the form.
A new "Product List" feature has been added to the "Customers" - "Form Management" section, maintaining data synchronization with the "Recommended Products" module on the "Chat" page. Customer service representatives can directly view and manage product data and order status within the form management section without switching pages.
Use Case: When customer service representatives need to verify products or orders for customers, they no longer need to switch back and forth between chat windows; they can simply view product information in the [Form Management] section. This helps teams respond quickly to customer needs and improves pre-sales and after-sales consultation and order conversion efficiency.
[Form Management] - [Product List]
[Chat] - [Recommended Products]
4. Smart Routing Automatically Skips Full WhatsApp Groups
Our WhatsApp Group and Community routing now automatically detects when a group reaches its member limit. The system will instantly route new members to the next available group according to your rules. (Regular groups hold 1,024 people. Communities support up to 2,000.) For time-based routing, it only checks groups within the same time period.
Use Case:
During high traffic from ads or automated campaigns, this ensures customers always find available space without manual monitoring. No more failed join attempts, just smooth group entry and higher conversion rates.
WhatsApp Smart Group Traffic Triage Upgrade
5. Now Edit Shared Links After Creation
In Report > Channel Analysis, you can now edit existing shared links. Update the link name, choose which channel metrics to show, set passwords, or adjust data access, all without creating new links.
Use Case:
Quickly adjust what data partners or teams can see. Need to hide TikTok stats or add WhatsApp metrics? Just edit the link. No more resending new links, saving time while keeping full control over your data.
Edit existing shared links in Channel Analysis
6. Seamless TikTok Profile Access from Customer Info
Click usernames to jump to TikTok profiles
7. SaleSmartly AI Translation Assistant Released (Powered by AI Large Model)
The SaleSmartly AI Translation Assistant is now available under Robot → AI Robots, supported by an internal AI model (ChatGPT-4o mini) with prompt-editing capabilities. Users can switch translation engines in Project Management and use the AI assistant for real-time translation.
Custom prompts (up to 1500 characters) are supported, offering flexible tone and style adjustments. Billing remains 1 byte = 1 character.
Use Case:
For multilingual customer service or cross-border operations, the AI translation assistant produces natural, accurate translations and reduces misunderstandings. Custom prompts allow teams to adapt translation tone to different scenarios, reducing manual proofreading and improving communication quality in pre-sales, after-sales, and technical support.
Added the 【SaleSmartly AI Translation Assistant】 feature
The prompt words can be modified as needed.
Choose to switch AI translation assistant lines yourself
8. Search Chat History by Image, Video, and Text
Now you can find exactly what you're looking for, even in multimedia messages.
The [Session Management → Search Chat Messages] feature now supports image + text, video + text, and attachment + text search.
The [Session Management → Search Chat Messages] feature now supports image + text, video + text, and attachment + text search.
Use Case: Simply enter a keyword to locate messages like "payment screenshots" or "product demo videos", no more missing key details hidden in attachments.
Search results showing image and text messages
9. Conversation Duration Filter: Measure Efficiency in Detail
A new Duration filter in [Session Management → Ended Session] helps you analyze performance more precisely. The system automatically calculates each conversation's length (end time − start time), and you can define your own time range.
For example:
Min = 600 → conversations longer than 600 seconds
Max = 3600 → conversations under 3600 seconds
Use Case: Identify efficient cases, uncover bottlenecks, and make data-driven decisions to optimize your team's response performance.
Filter and sort by conversation duration
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