1. SaleSmartly Adds Access to Coze AI Agent
In the [App Store]-Third-Party Service, Coze AI agent access is now supported. After access, you can link mainstream social media such as Facebook and WhatsApp to Coze AI agent through SaleSmartly, and use Coze AI agent to automatically reply to customers.
Use case: You can connect to Coze AI agents to call large model tools at home and abroad to automatically receive customers. Coze supports the customization of more personalized AI robots to help companies improve customer service experience. The model compatibility and integrated software of the international and domestic versions are different, and users can choose according to their needs.
2. TikTok Online Chat Supports Sending Pictures
In the [Live Chat]-TikTok chat box, a new function of sending pictures has been added.
Use case: With the newly added TikTok picture sending function, merchants can more intuitively display product details and highlights, helping consumers to understand the product more comprehensively. Pictures can also help explain complex information, simplify the communication process, speed up decision-making, and thus increase conversion rates. For product marketing, this is a more effective means of display and communication.
3. Webhook Now Supports TikTok and Email Channels
In [Project Management] - Enterprise Development Configuration, TikTok and Email channels are added to the Webhook configuration.
Use case: SaleSmartly supports customers to push messages from TikTok and Email accounts integrated in the SaleSmartly system to designated products through Webhooks. For example, if the customer has his customer service system, after SaleSmartly integrates the social media account, he can connect the TikTok and Email account information to his customer service system through Webhooks for reply.
4. Custom Fields Support Adding Option Buttons
In [Project Management] - Custom Fields, a new option button is added, which supports adding up to 10 options.
Use case: After adding the button function to the custom field, you can customize the button according to the needs of different users. The buttons are more interactive and easy to use, making the system more flexible and better meeting specific business needs.
5. Sorting of the Script Library Supports Drag-and-Drop Interaction
In the [Word Library], the drag-and-drop sorting of speech libraries and categories is now supported. After adjusting the sorting, the order of display on the [Online Chat] page will also change accordingly.
Use case: Users can flexibly adjust the display order of the script library and categories by simply dragging and dropping. This feature makes sorting and prioritization easier and more convenient, improving operational efficiency and a customized experience.
6. Added Time Filter for Chat History in Session Management
In [Session Management] - [Search Chat Content], add the function of filtering records of a specific time.
Use case: Before setting the filtering time, make sure you have completed filling in the contact information or conversation content. Then select a specific time range, which can help users locate the required conversation records more accurately, thereby improving search efficiency.
7. WhatsApp API Number Cancellation Service Fee
Due to the latest price policy adjustment by WhatsApp, SaleSmartly has now updated the service fee for WhatsApp API numbers to free in accordance with the policy.
Use case: Starting from November 2024, WhatsApp will open free customer service conversations to all businesses, which means that if the customer initiates the conversation, the business can respond to the customer for free within 24 hours and will no longer be subject to the previous limit of 1,000 conversations per month.
8. WhatsApp API Number Adds Dual Number Template Package
A new dual-number template package has been added in [Integration] - [WhatsApp API] - [Add Number] - [Self-service Account Purchase] to provide users who need to purchase API numbers with more cost-effective package options.
Use case: The dual number template package provides greater flexibility and alternatives, allowing users to choose to use different numbers according to different business needs or marketing strategies. At the same time, it provides a more economical option for users who need to purchase multiple API numbers.
9. Email Template Display Optimization
In [Group Plan] - [Email Template], the Email template display mode is optimized to list display.
Use case: The list display makes the information structure clearer and the distinction between each email template more obvious, making it easier for users to quickly scan and find what they need. After optimization, it also supports the classification of email templates, so that users can classify templates into preset or custom categories according to different usage scenarios or preferences. The addition of this function not only makes template management more organized, but also allows users to quickly locate when looking for a specific type of template, greatly improving search efficiency.
10. WhatsApp Personal Account Supports Sending Business Cards
In [Online Chat]-Send box, add a new contact to send. Click it and enter the name and phone number in the pop-up window to send the business card information.
Use case: After sending a business card, the other party can directly click on the business card to add a contact. Compared with the previous cumbersome steps of copying the mobile phone number and then searching to add it, the direct jump to add method is now more convenient and simplifies the entire process. This improvement not only saves users' time, but also reduces the trouble caused by operational errors. With the one-click add function, the recipient can seamlessly save the sender's contact information to his or her address book, greatly improving the efficiency of information exchange.
11. Automation Support for Sending Videos
In [Automation], sending videos now supports mp4/ogg/avi/mov/webm formats with a 60MB size limit.
Use case: Adding video formats to automated processes can convey information more vividly than traditional text and image formats, making it more attractive and understandable. It can provide richer and deeper content in a short period, making complex or abstract concepts more intuitive and understandable.
12. Check the Number of Clicks on the Diversion Link
In [Robot] - [Split Link], the total number of clicks is now displayed.
Use case: Users can monitor the number of clicks on different diversion links in real time, so as to accurately evaluate the contribution of different channels to the total traffic. This function can help users accurately monitor the performance of corresponding links in different marketing channels, so as to optimize resource allocation and strategy adjustment.
13. Added Picture, Video, And Attachment History Query
In [Live Chat], a new historical chat record query has been added, which currently supports three formats: pictures, videos, and attachments.
Use case: Users can now easily browse and accurately locate key conversation content and shared files, greatly improving the fluency and productivity of communication. It ensures that all relevant personnel can quickly find the chat materials they need, whether in customer service or internal collaboration. This function further strengthens the traceability of information, providing solid support for internal knowledge sharing and information preservation within the enterprise.
14. Automation Supports Inserting Variables
In [Robot] - [Automated Process], you can insert variables. Currently, you can insert 6 types of information: mobile phone number, email address, name, message sending time, remark name and remark.
Use case: By using variables to automatically insert user information or specific data, you can create more personalized communications, such as personalized emails, reports, or user interfaces. And using variables in automated scripts or workflows allows the program to flexibly adapt to different situations and conditions without having to write new code for each situation.
15. Added Text History Query
In [Live Chat], a new text-formatted historical chat record query has been added, and you can search chat records by entering keywords.
Use case: Users can now quickly and accurately search historical text information by entering relevant keywords, and more conveniently browse and locate previous conversation content and shared files. Ensure that all relevant personnel can quickly and intuitively find the chat information they need, whether in customer service or internal collaboration.
16. Telegram Channels Support Withdrawing Messages
In [Live Chat]-Telegram channel information, you can now withdraw messages sent within 48 hours. After confirming the withdrawal, the message will be deleted from everyone's device.
Use case: Users can now withdraw messages within 48 hours after sending them. The format of messages can be withdrawn, including text, voice, pictures, videos, attachments, and emoticons. This can effectively avoid the embarrassment of sending wrong or inappropriate messages and ensure the flexibility of communication. It also improves the user's ability to control the content of the conversation, strengthens personal privacy security, and makes users feel more at ease in conversations.
17. Custom Message Grouping
A new message custom grouping function has been added in [Online Chat], which allows you to create customer message groups according to your needs. For the simplicity of the interface and the convenience of users, the newly added group sidebar is designed to be hidden at any time.
Use case: Users can create customer message groups according to their specific needs, which can not only speed up information retrieval, but also track and manage various conversations more effectively. And custom groups mean that users can manage chats by project, urgency or any other criteria, making customer relationship management more orderly and communication more intuitive and efficient.
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18. Added the Ability to Filter Conversations by Social Media Account
In [Session Management], you can now filter conversations by specific social media accounts, rather than just by account type.
Use case: The newly added conversation filtering function can display the conversation data of each social media account, such as the number of ongoing conversations, the number of ended conversations, and the total number of conversations. Users can quickly evaluate and compare the customer service efficiency of different accounts. At the same time, managers can adjust resource allocation accordingly to improve customer service quality.
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