1. Introduction
Integration with the WhatsApp App allows businesses to directly manage and operate their own WhatsApp App pages in real time through SaleSmartly, providing unified multi-channel communication services with customers.
2. Step-by-Step Guide
First, you need to make sure that your account has the number of WhatsApp App Cloud device numbers.
2.1. Add a device
Click [ Integrate ] - [ WhatsApp app ] and then click [ Add device ] , [ Select IP region ], and then click [ OK ]. If you need an IP in other regions, please contact us.
Please note: Select the area where you frequently log in to WhatsApp app or a nearby area . If you have your own proxy IP, you can click ⑥[ Set Proxy ] IP in the picture on the right.
2.2. Scan the QR code
Follow the path instructions on the left side of the picture below and use the WhatsApp App on your mobile phone to scan the pop-up connection QR code to successfully connect.
2.3. Use the phone number to link
Frequently asked questions
1. The number of WhatsApp app devices is 0/1. Why does it say that the number has reached the upper limit when I click Add device?
You can check the number status. The current logic is: valid/invalid/unconnected/configured numbers will occupy the number of device numbers. You can check and delete invalid numbers, and then try to add devices.
2. Why is my WhatsApp app device number status invalid?
2.1 Check the number status on the mobile app to see if it is normal, and check whether the connected device has exceeded the limit (you can use WhatsApp on up to four connected devices at the same time). For details, please refer to the official WhatsApp App "About WhatsApp connected devices."
2.2 It is possible that other SaleSmartly accounts are also connected to the device, causing your number status to become invalid.
2.3 The connected device will be automatically disconnected after 30 days of inactivity. If you do not use your phone for more than 14 days, the connected device will be logged out.
For more information, please refer to the official documentation: About WhatsApp connected devices
2.4 If none of the above conditions apply, there may be an exception that has caused your device to be logged out. For details, please refer to the official document: "If your WhatsApp shows 'Your device is logged out'"
2.5 WhatsApp App account blocked.
2.6. Ensure the VPN node region on your mobile device matches the selected region in SaleSmartly. If the exact node isn’t available, choose the closest region or configure a custom proxy. For example, if your mobile VPN is set to Hong Kong but SaleSmartly uses the UAE region, frequent disconnections may occur. Resolve this by aligning both settings to the same node (e.g., Hong Kong).
3. WhatsApp App sync contacts and chat history logic
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Note Not all messages and chats are synced to linked devices from your phone. WhatsApp Desktop syncs more message history than WhatsApp Web. To see or search your full history, check your phone. For details, see the official document: Click here |
Contacts/chat history synchronization:
- After the first integration of WhatsApp app, the system will automatically synchronize the latest 20 chat records of the most recent 20 contacts, which can be viewed in the [ Customer List ].
- No matter how many contacts you sync, not all chat histories will be synced.
- If you need to synchronize all contacts, please contact us. (Whether all contacts can be synchronized depends on the data returned by the official)
4. Unable to associate new device, please try again later
4.1 Disconnect and re-add the cloud device: Disconnect your device, remove it from the cloud devices, then re-add it.
4.2 Try a different cloud region: Disconnect, then re-add your device in a different cloud region/location.
4.3 Fix proxy issues: If using a WhatsApp mobile without a proxy or an unstable proxy. Switch to Global Proxy → Force close WhatsApp → Relaunch → Rescan QR code.
4.4 Refresh expired QR code: The QR code has expired. Refresh it to generate a new one.
4.5 Use verification code instead: Switch to the verification code authentication method.
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