Word Library

1. Introduction

You can manage and edit the common scripts you use when talking to customers in the word library, and classify the word library by language so that you can respond accurately and quickly when communicating with customers and increase your order conversion rate.

 

2. Key Features

2.1. How to add a word library

Navigate to [ Client - Word Library ]. Select the public discourse library/private vocabulary library, click Add words, and enter the editor. The scripts added to the public discourse library are visible to all members, and the scripts added to the private vocabulary library are only displayed to you (admins can view all entries).

2. Add new library, add new category, edit, delete

Public and Private libraries use a three-tier structure: Library > Category > Value. You can add word libraries in different languages by adding script libraries. Secondly, under different libraries, you can click " + " next to all categories to add categories to the library.

Under different categories, you can modify and delete the values in the category through editing and deleting.

3. Import and export of word

Click the Import/Export button to import or export through templates (similar to the import and export of AI corpora). You can import your frequently used sales tactics to facilitate the expansion of sales tactics in salesmartly.

 

4. Application of the word library