Reasons and Solutions for Outlook Mailbox Integration Failure

Solution

1. Log in to the official Outlook website or Microsoft website and switch back to the same account as the one you want to integrate into SaleSmartly.

2. Return to the SaleSmartly system, click the "Authorize" button, enter your email account again on the pop-up page, and then click "Next" to successfully authorize.

3. After it displays "Authorization Successfully", click "Next". For the remaining steps, please refer to: Outlook Integration Tutorial

2. No response after filling in the information and clicking "Next"

Reasons for integration failure

If the Outlook account is newly registered or has not sent or received any emails, there may be no response when clicking 'Next' when integrating the mailbox.

Solution

(1) Send and receive several emails in this mailbox.

(2) Wait a few days after registration before integration.

3. Display "Email connection failed, please check if the information is correct"

Reasons for integration failure

You can check whether the account you authorized is a Microsoft sub-account. Outlook currently does not support mailbox sub-account authorization.

Solution

Since Microsoft does not support it, SaleSmartly cannot obtain Microsoft's sub-account, and this problem cannot be solved for the time being.