1. Function Introduction

After integrating the Telegram robot into SaleSmartly, you can view and respond to customer questions in the Telegram channel or group in the SaleSmartly backend. You can also use the Telegram robot for automated services and group messaging.

2. Operation process

2.1. How to integrate Telegram bot?

① After logging into Telegram, search for ' BotFather ' and enter the conversation window > click '/start' to start the conversation.

② To obtain the new robot token, click ' /newbot ' > enter personal information based on the feedback, you can obtain the chat short link (which can be shared with visitors to chat) and the token for managing the short link session.

③ To obtain the token of an existing robot, click '/mybots' to obtain a list of existing robots, and click Manage to obtain the corresponding short link and token.

④ Go to integrate into SaleSmartly. After logging in to SaleSmartly, in the 'Settings' - 'Channels' - ' Telegram', click 'Add Robot' > paste the Telegram token > click OK to successfully integrate.

Note: We strongly recommend that you do not use the same token for different services, otherwise the bot will not work properly.

⑤After successful integration, you need to "enable the account". When visitors consult through this channel, you can see the chat information in [Online Chat].

2.2. How to conduct Telegram group chat?

SaleSmartly supports sending and receiving Telegram group chat messages. The implementation steps are as follows:]

2.2.1 Mobile access

①Log in to Telegram and create a group.

② Enter the robot page and add the robot to the group/channel

③ Enter the group/channel, find and click Administrators in the details page to enter the permission editing page.

④Click “Add Admin” to set the robot as an administrator.

2.2.2 PC access

①Log in to Telegram and create a group.

②After the group is created successfully, right-click to view the group information.

③Set the robot as an administrator, check all permissions, and click Save.

After completing the above steps, a new session will be formed at [SaleSmartly-Live Chat], where you can send and receive group chat messages.

Note: If you already have a group, just add the bot to the group and set it as an administrator to conduct group chats in SaleSmartly.

Send and receive group chat messages in SaleSmartly

2.3. How to broadcast in Telegram channel

SaleSmartly supports sending and receiving Telegram channel broadcasts. The implementation steps are as follows:

2.3.1 Mobile access

①Log in to Telegram and create a channel.

②After the channel is successfully created, click "Add Administrators" to enter the permission editing page.

③Click “Add Admin” to set the robot as an administrator.

2.3.2 PC access

①Log in to Telegram and create a channel.

②After the channel is created successfully, right-click on Manage Channel.

③Set the robot as an administrator, check all permissions, and click Save.

After completing the above steps, you need to send a broadcast in the channel. After sending, a new session will be formed in [SaleSmartly-Online Chat], and you can broadcast the channel in the SaleSmartly background.

Frequently asked questions

1. Can Telegram Bot be bound to multiple projects? If so, will the messages still be synchronized?

1.1 Can only be bound to one project. Telegram Bot's webhook will only take effect on one project. This is the official rule of Telegram. After binding a new project, the webhook of the old project will become invalid. Therefore, the messages of Telegram Bot bound to multiple projects will not be synchronized.

1.2. If you are not binding multiple projects, re-authorize Telegram_Bot to see if you can receive messages.

2. Can the messages from Telegram Bot be received on Telegram App?

Telegram App is a private account and cannot receive messages from Telegram Bot. It can only be received in the background of our system.

Access Guide